Summary
Overview
Work History
Education
Skills
Timeline
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Marianne Caudle

Norwich

Summary

Accomplished operations professional with over 15 years of experience leading high-performing teams, scaling processes, and delivering commercial success in dynamic retail and e-commerce environments. Proven track record of growing multi-million-pound revenue streams, improving operational efficiency, and driving EBITDA growth through strategic planning, pricing optimization, and systems transformation. Adaptable and commercially minded leader with a passion for building scalable structures and delivering exceptional customer experiences. Seeking a senior leadership opportunity to drive operational excellence, lead business transformation, and contribute to strategic growth.

Overview

21
21
years of professional experience

Work History

Head of Second-hand Trading

Wex Photo Video, Norwich
01.2021 - Current
  • Promoted to lead Wex’s national second-hand division, overseeing end-to-end operations, pricing strategy, and commercial performance. Accountable for EBITDA contribution, systems development, and scaling the function to support rapid business growth.
  • Grew annual second-hand sales from £16M to over £30M within 3 years.
  • Increased gross margin from 21% to 28% by optimising pricing strategy and improving Days Inventory Outstanding (DIO).
  • Delivered £2.3M/month in second-hand product revenues through fast-paced stock turnaround and channel expansion.
  • Introduced scalable omnichannel processes, enabling all Wex stores to buy/sell second-hand products online with minimal additional headcount.
  • Led systems transformation projects to streamline workflows, reduce friction, and support sustainable growth.

Part Exchange Business Manager

Wex Photo Video, Norwich
01.2012 - 01.2021
  • Founded and led Wex’s second-hand part exchange business, growing it from concept to a high-performing revenue stream. Owned customer strategy, systems development, pricing, and performance delivery.
  • Surpassed first-year revenue targets by 80% through effective go-to-market strategy.
  • Grew annual revenue to £16M with consistent NPS scores over 90.
  • Improved quote response time from 2 days to under 10 hours by implementing a centralised pricing database.
  • Developed and launched an internal digital system that replaced a paper-based process — reducing costs by £2.5K/year and increasing content accuracy to 98%.
  • Introduced an automated copy template system, saving £17K/year and improving consistency in communications.
  • Boosted monthly revenue by over £150K through targeted process and procurement improvements.

Showroom Duty Manager

Wex Photo Video, Norwich
01.2008 - 01.2012
  • Launched a new in-store trade-in process that doubled sales in the first month.
  • Increased average sales order value from £297 to £359 through improved visual merchandising and staff coaching.
  • Drove a 10% weekly sales uplift by re-merchandising key showroom spaces based on sales insights.

Department Manager

The Range, Norwich
01.2005 - 01.2008
  • Managed a team of six seasonal assistants, overseeing the efficient, accurate, and budget-compliant rotation of seasonal stock to support overall team objectives.
  • Supported national store openings with effective team coordination and visual merchandising.
  • Drove 25% sales growth in the first year by leading effective promotional planning and enhancing customer engagement strategies.
  • Oversaw merchandising initiatives, maintaining visual standards that aligned with brand guidelines.
  • Implemented inventory management systems, optimising stock levels and reducing waste.

Education

Btech Diploma in Media -

Bridgend College
South Wales
06.2005

Skills

  • Strategic Operations Management
  • EBITDA & P&L Ownership
  • Process Optimisation & Change Management
  • Cross-Functional Leadership
  • Commercial & Margin Growth
  • Omnichannel Retail Operations
  • Team Development & Coaching
  • Stakeholder Engagement & Negotiation
  • Continuous Improvement & Scalability
  • Operational efficiency
  • Customer relations
  • Preparing budgets

Timeline

Head of Second-hand Trading

Wex Photo Video, Norwich
01.2021 - Current

Part Exchange Business Manager

Wex Photo Video, Norwich
01.2012 - 01.2021

Showroom Duty Manager

Wex Photo Video, Norwich
01.2008 - 01.2012

Department Manager

The Range, Norwich
01.2005 - 01.2008

Btech Diploma in Media -

Bridgend College

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