Marianne Casal
Belfast,UK
Summary
Experienced professional focused on implementation and consulting with background in delivering tailored solutions to optimise business processes.
Achieve seamless project execution and client satisfaction through strong analytical skills and collaborative approach. Known for effectively translating client needs into actionable plans and ensuring timely delivery of objectives.
Adept at cross-functional collaboration and committed to identifying churn risks and implementing mitigation strategies to enhance product adoption and customer satisfaction.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work history
Implementation Consultant level II
Lightspeed
Belfast
2022.05 - 2026.02
- Led technical onboarding and SaaS implementation projects for B2B clients
- Installed and configured POS hardware, routers, and access points across customer environments
- Deployed and managed cloud-controlled networking solutions using Zyxel Nebula and UniFi
- Conducted network diagnostics including connectivity, provisioning, and configuration troubleshooting
- Monitored customer health metrics using Salesforce and ChurnZero
- Executed comprehensive training sessions to enhance team proficiency.
- Collaborated with diverse teams, cultivating productive work relationships.
Lecturer – French Studies
Queen’s University Belfast
Belfast
2016.09 - 2022.04
- Designed exams, assessments and course content, including lecture material and writing assignments.
- Coordinated with colleagues to design interdisciplinary courses.
- Led seminars and workshops for enhanced student participation.
- Conducted research, contributed to the knowledge base in the field.
- Engaged, motivated and inspired students to develop thirst for knowledge.
- Administered examinations, assessed results and issued fair grades.
Education
Master’s Degree - Economics and Sociology
University of Rennes
Skills
- Network installation and configuration
- TCP/IP troubleshooting and escalation management
- Router and access point deployment
- Cloud-managed networking
- Hardware and POS implementation
- CRM management and Churn risk identification
- Google Workspace administration
- SaaS technical onboarding and lifecycle management
- Consulting expertise
- Interpersonal savvy
- Client focus
- Resilience under pressure
- Cultural awareness
LANGUAGES
French — Native
Native
English — Fluent
Proficient (C2)
Affiliations
- Swimming and reading
Timeline
Implementation Consultant level II
Lightspeed
2022.05 - 2026.02
Lecturer – French Studies
Queen’s University Belfast
2016.09 - 2022.04
Master’s Degree - Economics and Sociology
University of Rennes