Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Marianne Borsheim

Marianne Borsheim

Scarborough ,North Yorks

Summary

Driven individual with exceptional organisational abilities and strong interpersonal skills, coupled with keen eye for detail and knack for problem-solving. Demonstrates solid foundation in customer service and hospitality management, ensuring seamless operations and guest satisfaction. Aims to create memorable guest experiences and foster welcoming environment in housekeeping role.

Enthusiastic housekeeper with 23 years of experience. Secures team success through hard work, attention to detail and excellent organisation.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

27
27
years of professional experience
1
1
Certification

Work history

Guest house proprietor

Northsandslodge@aol.com
Scarborough , North Yorkshire
03.2006 - Current
  • Created homely atmosphere, resulting in repeat business from satisfied customers.
  • Ensured guest satisfaction by promptly addressing their concerns and queries.
  • Managed booking system to avoid overlapping reservations.
  • Updated interior décor regularly keeping the property fresh and appealing for guests.
  • Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
  • Supported housekeeping management in maintaining first-class hotel conditions.
  • Maximised occupancy rates by optimising reservation and housekeeping processes.
  • Sourced cost-effective solutions for required maintenance works.
  • Monitored local accommodation market to guide pricing decision-making.
  • Conducted routine maintenance checks ensuring the property was always up to standard.
  • Streamlined check-in and check-out process for a smooth guest experience.
  • Balanced accounts and handled cash to ensure accurate records were kept.

Stewardess

Cunnard
Southampton, Hampshire
11.1998 - 03.2021
  • Upheld cleanliness standards in 12 cabins by conducting regular cleaning routines throughout the cruise mornings and evenings.
  • Enhanced overall customer experience with professional communication skills.
  • Responsible for deep cleaning of 12 cabins at the end of 6 months aboard cruise ship Vistafjord/Caronia.
  • Keeping stocks of mini bars in cabins and refilling.
  • Providing room service.
  • ‘In Port manning’ duties included providing safety procedures whilst the ship was in dock.
  • Changeover of all cabins at the end of the cruise and preparing for the next.

Hotel receptionist

Pink Beach Club , Bermuda
Bermuda , St Georges
09.2002 - 01.2003
  • Processed payments accurately, guaranteeing smooth transactions for guests.
  • Increased efficiency by swiftly resolving any complaints or issues.
  • Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.

Education

GCSEs - Secondary Education

Filey Comprehensive
Filey
09.1987

Skills

  • Attention to detail
  • Room setup standards
  • Guest satisfaction
  • Resilience under pressure
  • Communication proficiency
  • Health and Safety Compliance
  • Team Leadership
  • Inventory control

Certification

On-board Management Developement Program

“Coaching your team”

“leading your team”


Johnson and Wells University

“Delighting Guests” On board MS Caronia

Timeline

Guest house proprietor

Northsandslodge@aol.com
03.2006 - Current

Hotel receptionist

Pink Beach Club , Bermuda
09.2002 - 01.2003

Stewardess

Cunnard
11.1998 - 03.2021

GCSEs - Secondary Education

Filey Comprehensive

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Marianne Borsheim