Marianna Grieco
Leeds,West Yorkshire
Summary
Accomplished professional with expertise in client relationship management and strategic planning, demonstrating a strong ability to lead teams and drive performance through effective evaluation and metrics analysis. Proven track record in partnership development, leveraging problem-solving skills to enhance business operations and optimise billing processes. Adept at utilising the Microsoft Office Suite for efficient time-management and decision making, with a focus on achieving organisational goals.
Overview
4
4
Languages
1
1
Certification
5
5
years of professional experience
Work history
Account manager
Asda
Leeds
2025.12 - Current
- Managed B2B customer accounts, building strong relationships to improve customer satisfaction, retention, and commercial performance.
- Coordinated with transport, warehouse, and supply chain teams to ensure on-time deliveries and consistently meet service level agreements (SLAs).
- Analysed operational and commercial data to identify trends, resolve issues, and drive continuous process improvements.
- Collaborated with cross-functional stakeholders to deliver effective customer solutions and achieve business objectives.
- Managed customer queries and escalations, providing timely resolutions while maintaining strong commercial relationships.
- Supported business growth by identifying account development opportunities, improving operational efficiency, and delivering against key performance indicators (KPIs).
Senior Account Manager
Churchill Group
Yorkshire
2025.07 - 2025.12
- Managed a £4 million portfolio of key B2B accounts, building long-term client relationships through strategic account planning and regular business reviews.
- Led and developed a team of three Account Managers, conducting training, performance reviews, and coaching to improve team performance.
- Strengthened customer relationships through onboarding, quarterly business reviews, tailored proposals, and proactive resolution of complex client issues.
- Collaborated with cross-functional teams, suppliers, and partners to deliver cost-effective, customer-focused solutions that supported business growth.
- Represented the business at industry exhibitions and networking events, generating new opportunities while maintaining a loyal client base.
- Maintained high operational and quality standards by conducting audits, reviewing service specifications, and ensuring consistent service excellence.
Account Manager
Churchill Group
Yorkshire
2023.06 - 2026.08
- Managed a £1.5 million portfolio, building long-term client relationships through strategic account management and regular communication.
- Led and supported a team of supervisors and operatives, overseeing onboarding, training, and process improvements to enhance productivity.
- Resolved client issues promptly, conducted quality audits, and maintained high service standards to maximise customer satisfaction.
- Analysed account performance and market trends to identify growth opportunities, support upselling, and increase revenue.
- Negotiated with suppliers and partners to secure cost-effective solutions while delivering value to clients.
- Produced management reports, prepared quotations, and facilitated monthly and quarterly business reviews to drive commercial performance.
Head Housekeeper
Headigley Nursing Home
Headingley, Leeds
2021.04 - 2023.06
- Supervised a team of five housekeepers, managing rotas, holidays, and absence to ensure effective daily operations.
- Trained and onboarded new staff in cleaning procedures, customer service, and health and safety regulations.
- Ensured compliance with COSHH and health and safety standards, maintaining a safe working environment.
- Managed cleaning supplies and equipment inventory, ensuring stock availability and uninterrupted service.
- Coordinated daily housekeeping activities, allocating tasks to maintain high cleanliness and service standards.
- Resolved guest complaints promptly and liaised with maintenance teams to address repair requests efficiently.
Education
A-Levels - Math, physics, science, Italian, Philosophy, Story, English
Liceo Scientifico A.Gallotta
Eboli, Salerno, ItalySkills
- Client relationship management
- Strategic planning
- Performance evaluation
- Team leadership
- Problem solving
- Microsoft Office Suite
- Partnership development experience
- Time-management
- Decision making
- Performance metrics analysis
- Knowledge of billing processes
Languages
Italian
Native language
English
Fluent
Italian
Native
Spanish
Elementary
Certification
- IOSSH certified
Timeline
Account manager
Asda
2025.12 - Current
Senior Account Manager
Churchill Group
2025.07 - 2025.12
Account Manager
Churchill Group
2023.06 - 2026.08
Head Housekeeper
Headigley Nursing Home
2021.04 - 2023.06
A-Levels - Math, physics, science, Italian, Philosophy, Story, English
Liceo Scientifico A.Gallotta