Marianna Grapsas
Wirral,Merseyside
Summary
With 16 years of experience in customer service, and a recent Site Manager as a key worker during the pandemic am actively looking for employment in Management or Managing, Admin, HR, or IT. Through years of industry experience. Have obtained 16 years of excellent front-facing customer service and excellent verbal and written communications skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Administrator
Sodexo
Liverpool, Merseyside
01.2022 - 03.2022
- Managed project performance, through regular project meetings and ensured ongoing feedback was implemented.
- Maintained client satisfaction, verifying project deliverables were in accordance with quality standards.
- Coordinated day-to-day aspects of staffing projects, end-of-project management, and managed site-specific budgets.
- Upheld project quality by monitoring and correcting work, delivering projects on time and to meticulous standards.
Site Manager
NHS - Sodexo
Liverpool
11.2021 - 03.2022
- Managed staff rotas.
- Managed and led team of 15 staff to continuously achieve and exceed KPI targets.
- Oversaw common areas and offices, maintaining cleanliness and removing waste.
- Increased team productivity through effective staff planning, coordination, and task delegation.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained clean, organized working areas to create positive, productive environments with minimal risk.
- Dealt with customer complaints and rectified service issues.
- Facilitated successful Health and Safety Executive (HSE) inspector visits.
- Implemented method statements and risk assessment reporting.
- Ensured EOD reporting was submitted on time.
- Ensured handovers were written clearly, security was briefed for any upcoming tasks expected from them for following shifts and security measures were implemented before leaving site.
- HR Admin aspects
- Project Assistant aspects
HR Admin
Sodexo
Liverpool, Merseyside
08.2021 - 03.2022
- Maintained office files via Microsoft Office applications.
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
- Assisted with invoicing and payroll to help facilitate efficient workflow.
- Welcomed guests and clients in upbeat and friendly manner.
- Improved current filing system by moving to cloud-based storage solution.
- Identified operational problems and proposed solutions to fellow management to improve workload efficiency.
- Admin for site diary with visitor, meeting, and incident logs.
- Accurately processed leave of absence requests and monitored absence data to use as triggers for management intervention.
- Served as senior point of contact for Employee Relations matters.
- Processed payroll for 15+ employees working with accounting team.
Supervisor
NHS - Sodexo
Liverpool
11.2020 - 08.2021
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Guided and coached a team of over 15+ staff to work within the guidelines of the test centre.
Exam invigilator
Pensby High School
Pensby, Wirral
09.2024 - Current
- Maintained the integrity of the examination process by ensuring strict adherence to examination board regulations and school policies.
- Supervised students during examinations, proactively monitoring for any irregularities or misconduct.
- Distributed and collected exam papers and materials, verifying their accuracy and completeness.
- Addressed student queries and concerns in a calm and professional manner, following established protocols.
- Ensured a quiet and focused examination environment, minimizing disruptions and distractions.
- Recorded and reported any incidents or breaches of exam regulations to the relevant authorities.
- Assisted with the setup of the examination venue, including arranging seating and materials.
School administrator
HAYS
Thingwall, Wirral, Merseyside
02.2024 - 02.2024
- Recorded student attendance and escalated concerns regarding repeat absences.
- Answered telephone and email enquiries promptly, signposting requested information.
- Managed and maintained comprehensive school and staff diaries.
- Established warm, welcoming reception areas to provide positive first impressions.
- Identified maintenance and repair issues and coordinated service to maintain school grounds and equipment.
- Addressed and resolved incoming inquiries related to academic programs and enrollment.
- Kept filing, administration and recordkeeping up to date.
- Communicated with parents to address student issues related to behaviour, attendance and academic challenges.
Exam Invigilating Secondary School
HAYS
Liverpool, Maghull, Merseyside
02.2024 - Current
Administrator Assistant Level 2
St Anne’s Catholic Primary School
Huyton, Knowsley
09.2023 - 10.2023
- Updating extra curiculum lists on Parent Pay
- Reception duties, answering the telephone, dealing with face-to-face inquiries, and signing visitors in and out.
- Routine clerical support in photocopying, filing, and emails.
- Assisting in the production and distribution of correspondence, including the School
Newsletter - Managing the ‘Parentpay’ system by
• Using the school App ‘PA Connect’
• Update the school's social media accounts
• Processing purchase requisitions, orders, and invoices for payment
• Inputting new details into SIMS and keeping SIMS records updated.
Campsite Warden
Bodwrog
Llanbedrog , Gwynedd
07.2023 - 09.2023
- Taking calls
- Adding New bookings in the Bedful booking system and editing bookings.
- Greeting people when arriving at the Campsite
- Checking people in and out
- Ensuring everyone is happy
- Litter picking the campsite regularly
- Ensuring everyone kept to the Campsite rules
- Cleaning duties, including cleaning the cabin and on site facilities.
- Site gardening work, including weeding, trimming grass and hedge strimming.
- Additional duties included house maintenance work.
Teaching Assistant in primary schools
Randstad
North West, Merseyside
10.2023 - 02.2024
- Boosted academic achievement of special needs students through individual tutoring.
- Performed administrative activities such as taking attendance, marking assignments and maintaining student records.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Helped teachers with lesson plan development and class preparation.
Teaching assistant
St Anne's Catholic Primary School (Randstad)
Huyton, Knowsley
09.2023 - 10.2023
- Supervised students in wider school environments, offering reliable dining room, library and playground support.
- Standing in as cover in class during lessons.
- Sitting with pupils who needed extra help with completing their in-class reading or writing tasks.
Exam Invigilator
HAYS/University of Liverpool
Liverpool, Merseyside
01.2023 - 01.2023
- Monitor during the exam period
- Ensure exam rooms contain the relevant equipment and source items necessary to commence exams
- Facilitate 1-2-1 invigilation in a controlled environment
- Ensure the implementation of any reasonable adjustments as described in the exam report
- Prevent and detect misconduct by students
- Maintained a calm and stress-free environment for the students
- Ensured health and safety standards were met
- Ensured prompt sign in, and collection of any materials from a designated area and delivery to the allocated exam room
- Ensured collection of completed exams at the end of the allocated time frame
- Attend training
Enrollment Officer/Librarian
City of Liverpool College
Liverpool
08.2018 - 11.2019
- Enrolled new students for the upcoming new term onto the College's system.
- Ensured records produced by students matched their files on the system and checked ID was valid.
- Assisted with transferring students' UCAS files onto the college's new student system.
- Transferred to the College's library where I oversaw the processing and distribution of travel passes for eligible students.
- Assisted with library duties including updating the database with new and returned books and ordering up-to-date books.
Nail Technician / Beautician
Homebased Salon
Bebington
05.2019 - Current
- Development of advertising campaigns to achieve revenue and awareness goals.
- Advertising services
- Managing multiple social media platforms
- Photo Editing
- Video editing and reel creating
- Tailored client consultations
- Upselling services or products to clients
- Promoting new brands as a brand ambassador
- 1 to 1 customer service
- Complaints handling
- Listened to customer requests and concerns, making each client feel valued and understood.
Hospitality & Events Worker
The Jockey Club
Northwest
06.2016 - Current
- General bartending
- Customer Service
- Maintained bar stocks
- Waiting on customers
- Festival Stewart
- Festival Bar Work
Customer Advisor
Tesco
Liverpool
04.2008 - 08.2018
- Retail sales and customer-facing experience and handling customer queries and complaints;
- Time management skills, good communication skills, gained skills in people management and staff training, and worked well as part of a team and independently.
- Used work-based programs.
- Maintained up-to-date product and service knowledge by attending regular training opportunities.
- Performed cashier duties, including balancing and end-of-day banking.
- Performed stock control duties, including updating stock records and orders in the store's system.
Education
BSc Hons - Computer Science
Liverpool Hope University
Liverpool06.2020
Higher National Diploma - Computer Science
City of Liverpool College
Liverpool07.2016
Skills
- People Management
- Customer service
- Complaint management
- Time management
- Data entry
- Attention to detail
- Graphic Design
- Social media marketing
- Bilingual
- Programming
- SAP
- ParentPay
- SIMS
Languages
English
Native language
Greek
Proficient (C2)
Certification
- First Aid Training - 2021
- Level 2 Food Hyegiene - 2022
Timeline
Exam invigilator
Pensby High School
09.2024 - Current
School administrator
HAYS
02.2024 - 02.2024
Exam Invigilating Secondary School
HAYS
02.2024 - Current
Teaching Assistant in primary schools
Randstad
10.2023 - 02.2024
Administrator Assistant Level 2
St Anne’s Catholic Primary School
09.2023 - 10.2023
Teaching assistant
St Anne's Catholic Primary School (Randstad)
09.2023 - 10.2023
Campsite Warden
Bodwrog
07.2023 - 09.2023
Exam Invigilator
HAYS/University of Liverpool
01.2023 - 01.2023
Project Administrator
Sodexo
01.2022 - 03.2022
Site Manager
NHS - Sodexo
11.2021 - 03.2022
HR Admin
Sodexo
08.2021 - 03.2022
Supervisor
NHS - Sodexo
11.2020 - 08.2021
Nail Technician / Beautician
Homebased Salon
05.2019 - Current
Enrollment Officer/Librarian
City of Liverpool College
08.2018 - 11.2019
Hospitality & Events Worker
The Jockey Club
06.2016 - Current
Customer Advisor
Tesco
04.2008 - 08.2018
BSc Hons - Computer Science
Liverpool Hope University
Higher National Diploma - Computer Science
City of Liverpool College
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