Marianna Covino
London
Summary
Experienced general manager, successful with experience in FOH and
BOH operations. Versed in planning daily operations, in admin sector,
staffing and inventory management.
Passionate and energetic skilled in building relationships and developing
high-performing teams always providing the best experience to the clients.
Hardworking, dedicated and always oriented personal growth, with proven
ability to sales growth, reduce costs and build successfully business
relations.
Seeking to change professional career continuing to provide excellent
customer service.
Proven track record of enhancing office efficiency and customer satisfaction at Portico, leveraging exceptional organization skills and a problem-solving mindset. Spearheaded a company-wide training program, significantly boosting productivity. Known for empathetic customer service, resulting in a high percentage of repeat guests. Demonstrates strong verbal communication and team collaboration, ensuring seamless operations across roles.
Overview
7
7
years of professional experience
Work History
Receptionist
Portico
London
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Restaurant General Manager
Rucoletta Restaurant
London
07.2021 - 12.2023
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Handled customer complaints in a timely and professional manner.
- Organized marketing activities and promotional events.
- Took responsibility for the business performance of the restaurant.
- Greeted customers on arrival and organized table reservations.
- Prepared reports at the end of the shift/week.
- Analyzed and planned restaurant sales levels and profitability.
- Hired, trained and scheduled staff, and ensured all employees were presentable
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Restaurant Supervisor
Rucoletta Restaurant
London
03.2019 - 06.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Waitress Trainer
Le Pain Quotidian
London
11.2018 - 03.2019
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Receptionist Coordinator
Casa Mia Seminyak
Bali (Indonesia)
05.2018 - 10.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
Assistant Manager - HR
Marfor
Milano (Italia)
03.2017 - 04.2018
- Resolved employee disputes in a timely manner, fostering a positive workplace environment and minimizing disruptions.
- Reduced employee turnover with targeted recruitment strategies and comprehensive benefit packages.
- Participated in talent acquisition initiatives, effectively filling open positions with qualified candidates in a timely manner.
- Developed a company-wide training program, improving staff skillsets and boosting overall productivity levels.
- Established strong relationships between management teams across departments through effective communication channels and routine meetings.
- Supported executive leadership during periods of organizational change by providing guidance related to workforce restructuring efforts.
Education
Bachelor of Arts - Fashion Design
Seconda Universita Degli Studi Di Napoli
Napoli (Italy)12.2012
High School Diploma -
Liceo Psicopedagogico Alessandro Manzoni
Caserta (Italy)07.2008
Skills
- Organization skills / Schedule Management
- Time Management / Team Work
- Verbal and written communication
- Office Administration / Data Entry
- Energetic / Enthusiastic
- Problem Solving / Goals Oriented
- Empathetic / Helpful
Interests & Hobbies
I am a person with many hobbies and interests.
First of all I would tell you travelling, but my traveling refers to long
periods where I work and volunteer during my stay, this is because I have
a great interest in cultures and religions different from my own, to better
understand behavior in human relationships in order to interact without
prejudice and inequalities, but to face life with an open mind.
I also like to practice a healthy life in nature and practice team and
individual sports, because I love working on myself and overcoming my
limits and disciplining myself, but also in groups, I like being in teams
because I am sociable and competitive in groups more.
Additional Information
Level 3 in HR assistant.
Volunteering - Salesians and other.
Worked as a tutor and animator for young people living in my community.
Teaching swimming skills and knowledge to a group up 8 kids in Bali.
Worked as Italian tutor in Africa and Asia.
Volunteering - AVO Italia
Helping and supporting people and kids during hospitalization.
Languages
Italian
Native language
English
Upper intermediate
B2
Spanish
Intermediate
B1
Timeline
Receptionist
Portico
01.2024 - Current
Restaurant General Manager
Rucoletta Restaurant
07.2021 - 12.2023
Restaurant Supervisor
Rucoletta Restaurant
03.2019 - 06.2021
Waitress Trainer
Le Pain Quotidian
11.2018 - 03.2019
Receptionist Coordinator
Casa Mia Seminyak
05.2018 - 10.2018
Assistant Manager - HR
Marfor
03.2017 - 04.2018
Bachelor of Arts - Fashion Design
Seconda Universita Degli Studi Di Napoli
High School Diploma -
Liceo Psicopedagogico Alessandro Manzoni