Marianna Berzi

• Represent the organisation at appropriate forums (including First Nations specific) leading towards the promotion of the Maxima Group to either potential apprentices or potential host employers
• Develop links with government and non-government agencies, community networks and schools to promote employment opportunities
• Recruitment: Undertake interview and selection procedures
• Undertake monitoring visits, support and mentor apprentices and trainees
• Identify and diffuse potential problems - Understanding behaviours when dealing with minors
• Maintain up to date information and knowledge of training packages and government funding
• Develop and maintain effective working relationships with trainees and host
• Developing new and existing business to maintain a stable and profitable client base, by providing efficient reporting
• Prepare and undertake induction of Australian apprentices and trainees
• Prepare and undertake risk assessments at host-employer locations and training sites prior to commencement of work or training, including reviewing host-employer's WHS policies and practises
• Cooperate with the relevant employer with respect to any action taken by the employer for legislative compliance
• Fully observe Maxima Group WHS Policies and Procedures
• Ensure that Employees are 'fit for work' and do not endanger their own safety at work or the safety of any other person at work (i.e., by the consumption of a substance that might affect their performance)
• Report any hazards, incidents, and near misses within their work area to their direct Manager
• Actively participate in the planning and implementation of rehabilitation programs/plans

• Account manager - Qantas Airways LTD
• Account manager - Commonwealth Bank Australia
• Account manager - Westpac Banking Corporation
• Develop positive relationship with client to foster and develop learning opportunities, providing traineeship
• Create and coordinate and deliver on new EDIW programs in line with REC (Reconciliation Action Plan Australia), inline with company framework
• RAP working group committee member - strategy and policy writing
• Maintaining customer relationships and client communication - including working Australian Aboriginal and Torres Strait Islander community groups, charities, schools, universities, corporates and community elders
• Create inclusive learning experiences and training programs and employment programs
• Develop and deliver Graduate work/study programs with Australian universities for Aboriginal and Torres Strait Islander students
• Account Development & Growth
• Sales Strategy & Execution
• Program development and delivery of EDIW projects in with internal and external stakeholders
• Educational program development - work along side Learning and Development team
• Negotiation & Contract Management
• Cross-Functional Team Collaboration
• Customer Retention & Satisfaction
• Budgeting & Forecasting
• Problem-Solving & Issue Resolution
• Data Analysis & Reporting

• Responsible for the training delivery and assessment of core curriculum and instructional training to front line colleagues across various business units
• The core curriculum encompasses a standard induction, customer, technical, operational, system, process and procedural training and will be required to facilitate across multiple complex business units
• Maintain SME knowledge training delivery theory and practice
• Proactively contribute to the continuous improvement of training programs
• Provides quality assessment and ensures maintenance of employee training currency
• Ensure that specific Training& Development processes for planning, preparation and delivery of training are utilised
• Manages outsourced training to ensure content and trainers are aligned with Qantas' quality standards
• Business partner with key stakeholders
• Contribute to the ongoing improvement of the Training & Development function through adhering to the quality framework and actively participating in process improvement initiatives
• Maintain currency of SME subject knowledge and training delivery theory and practise across portfolio

• Managing and securing business allocated portfolios whilst adhering to Qantas Group Sales Policies and sales procedures
• Maintain excellent level of customer service with both internal and external stakeholders
• Building of the sales pipeline and establishing a good rapport with new and existing accounts
• Manage key industry partner marketing budgets.
• Quote and book domestic and international group reservations for professional conference organisers, direct clients, and travel agents
• Negotiate special condition contracts for major events such as conferences.
• Liaise with various Qantas departments such as Pricing and Yield, Airports, Corporate and commercial Sales, IOC, and Sponsorship to meet client demands
• Complaints handling and resolution

• Supported and delivered training along side Change Management team

• Customer Service Training

• Training deliver to First and Business Class consultants