Mariann Koros
Bracknell,Berkshire
Summary
A versatile professional with years of experience in administration, invoice processing, market research, case coordination and customer services.
An effective communicator verbally and in writing with tact and empathy, adhering to confidentiality and GDPR guidelines at all times.
Able to provide information and guidance, liaising with clients and colleagues equally to achieve best outcome.
I enjoy collaborating with other professionals and always put myself forward whenever help is needed.
With great attention to detail and quality input I manage accurate records and databases.
I streamlined processes and offered ideas to improve working practices to optimise productivity.
Having enjoyed working with others and a busy role, I wish to join a forward thinking organisation with strong values and a positive work environment.
Overview
17
17
years of professional experience
Work History
Deprivation of Liberty Safeguards Referral Officer
Bracknell Forest Council
Bracknell, Berkshire
08.2019 - 10.2024
- Receive and promptly process referrals from hospitals and care homes, determine urgency
- Coordinate over 300 cases annually, assign work to professionals based on priority and geographical location.
- Identify Psychiatrists and BIA-s to complete assessments, collaborating effectively to achieve best outcomes and deadlines
- Communicate with internal- and external customers, building a good business network
- Streamline data and administration processes with automation techniques.
- Upheld laws by ensuring compliance from all parties involved.
- Quality check assessments, process cases to signatory for authorisation
- Receive (chase) invoices, organise remuneration
- Creatively use LAS database to enhance data visibility, extraction, statistics
- Effectively reduce waiting list and processing time
- Made valuable contribution to the recent CQC inspection
- Prepared and shared documents with council lawyers in preparation of court challenges
Direct Payments Officer
Bracknell Forest Council
Bracknell, Berkshire
08.2018 - 08.2019
- Liaise with case workers and customers
- Ensure regulatory compliance by adhering strictly to policies
- Coordinate meetings between clients, carers, and social workers for effective communication.
- Maintain a high degree of confidentiality to protect client information
- Respond to queries concerning Direct Payments
- Provide advice and information to members of the public on self-directed support, enabling them to be in charge of their own care.
- Assist clients to sign relevant contract with the council for pre-paid cards.
- Book appointments with service users, visiting them in their homes
- Attend weekly case management meetings
Data management officer
Bracknell Forest Council
Bracknell, Berkshire
04.2015 - 08.2018
- Ensure data is correct and securely managed on LAS database
- Scrutinise data and correct errors
- Train colleagues to improve quality of data input, support them to correct data
- Support the Hospital Discharge Team and therapists with data input and by creating weekly- and monthly reports
- System testings prior to upgrades
Customer Liaison Officer
Bracknell Forest Council
Bracknell, Berkshire
01.2012 - 04.2015
- First point of contact for customers
- Process referrals from hospitals, ambulance, GP-s, police and members of the public
- Gather information to establish priority and action required, progress cases to the most appropriate professionals
- Provide advice and information on long/short term care, rehabilitation, hospital discharges, safeguarding, independent living, falls prevention, etc.
- Signpost to other services where required.
- Liaise and collaborate with internal and external professionals to ensure best outcome
- Utilise effective communication skills, tact and empathy to enhance client experience
- Attend regular training opportunities
Business Support Assistant
Bracknell Forest Council
Bracknell, Berkshire
08.2007 - 01.2012
- Respond to phone calls and emails focusing on customer service
- Deal with incoming and outgoing mail
- Create and manage spreadsheets, improving record keeping systems with attention to detail and thoroughness.
- Resolve minor technical issues swiftly avoiding unnecessary delays
- Liaise with customers to resolve Blue Badge, and other queries by providing information on a wide range of council business
- Prepare agendas, documents, minute-taking, typing
- Book meetings and appointments
Education
GCSEs - Business/office Studies, typing, shorthand
Istvan Szechenyi Economic Sollege
Hatvan/HUN 09/1990 - 06/1992
A-Levels - History, mathematics, chemistry
Janos Damjanich Vocational Secondary School
Hatvan/HUN 09/1992 - 06/1995
Skills
- Proactive multi-disciplinary collaboration with internal and external customers
- Organisation, prioritisation and efficiency
- Coordinate workflow effectively
- Able to work to tight deadlines under pressure
- Excellent verbal and written communication
- Accurate record keeping and maintenance
- Ability to cover for colleagues
- General office administration
- Touch typing
Timeline
Deprivation of Liberty Safeguards Referral Officer
Bracknell Forest Council
08.2019 - 10.2024
Direct Payments Officer
Bracknell Forest Council
08.2018 - 08.2019
Data management officer
Bracknell Forest Council
04.2015 - 08.2018
Customer Liaison Officer
Bracknell Forest Council
01.2012 - 04.2015
Business Support Assistant
Bracknell Forest Council
08.2007 - 01.2012
GCSEs - Business/office Studies, typing, shorthand
Istvan Szechenyi Economic Sollege
09/1990 - 06/1992
A-Levels - History, mathematics, chemistry
Janos Damjanich Vocational Secondary School
09/1992 - 06/1995
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