MARIANELLA DAGUERRE LATTARO
Dublin
Summary
Seasoned Partner Manager known for driving strategic growth and fostering cross functional relationships. Leading multiple high-impact projects across 10 BPOs, resulting in outstanding regional delivery and satisfaction. Excelling in creating innovative solutions that streamline operations to enhance team performance. Extensive expertise in People & Operations Excellence, Efficiency & Quality Management, and Strategic Planning & Process Improvement. Adept at vendor selection and marketisation strategy processes. Committed to driving operational excellence and continuous improvement within dynamic environments. Visionary professional with strategic mindset.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
Work History
Global Partner Program Manager
Tik Tok
Dublin
02.2021 - Current
- Developed a strong company culture by implementing leadership development programmes.
- Secured key client accounts for sustained firm growth.
- Collaborate with senior executives across various cross-functional teams, providing strategic insights and driving business alignment.
- Lead a high-performing team of 8 Partner Operations Managers, driving operational excellence and ensuring delivery of business outcomes. Enhancing overall team performance and personal development initiatives.
- Exhibit strong people management skills, with proven success in leading global teams and managing multiple direct reports.
- Oversee end-to-end performance across 10 partner sites in MENA and EMEA, managing operations for diverse lines of business (supporting 2K+ moderators, 24+ markets).
- Lead partner operations strategy, ensuring the successful implementation of key initiatives such as workforce management (WFM), quality assurance (QA), training, and change management.
- Manage complex relationships with vendors and internal stakeholders, fostering collaboration and alignment to business goals.
- Establish governance frameworks and processes that ensure the continuous health and optimal performance of assigned sites and business lines.
- Design and implement scalable operating models with robust governance and risk management, ensuring proactive vendor/partner engagement. Implemented innovative business strategies to outperform market competition.
- Drive operational improvements by simplifying and optimizing existing processes to increase efficiency and scalability.
- Develop and track key metrics, milestones, and structured programs to guarantee the seamless execution of day-to-day operations.
Partner Operations Manager
Tik tok
Dublin
07.2020 - 02.2021
- Drive accountability and operational excellence by setting clear, measurable goals and ensuring the partner site adheres to them.
- Lead outsourcing performance management, including monitoring BPO delivery, conducting performance assessments, and proactively identifying and mitigating operational risks for assigned sites or business lines.
- Present performance insights and solutions to senior leadership, providing clear, data-backed reports on site performance and remediation plans.
- Expertly manage multiple priorities in a fast-paced environment, ensuring timely, efficient completion of tasks and meeting all deadlines.
- Champion continuous improvement by leveraging operational excellence expertise to re-engineer site processes (e.g., workforce management, workload prioritization, and floor management).
- Cultivate and maintain strong vendor and stakeholder relationships, ensuring all parties adhere to standard operating procedures for optimal performance.
Operations Team Lead - LATIN, French & Italian Region
Covalen (Facebook on site)
Ireland
- Successfully leading 35+ French & Italian Analysts to achieving and deliver SLAs with over 98% of Quality
- Safety & Trust Escalations POC
- Closely liaison with global counterparts, developing effective and trustworthy relationships with the client
- Collaborating cross-functionally with the quality, training, HR and operational departments to drive the team and projects to success
- Creating team goals and incentives in order to retain workforce to succeed in the project
- Allocate daily workload to the content analysts and monitor queues and to ensure TAT and comply with SLA's
- Designed Mentor & Trainer in Career Path Preparation for TL's
- Team performance metrics and quality reporting to the client & senior management
- Planning and forecasting daily, weekly and monthly coverage
- Recruitment interviews to scout new talents and future leaders
Trust & Safety Community Specialist - Spanish + LATAM Markets
Covalen (Facebook on site)
- Labeling and reviewing content within agreed turnaround times and standards of quality, due not being aligned with the client's community standards
- Validating, investigating and responding to inquiries of any urgent or sensitive nature content within established guidelines and timelines
- Carrying out group shadowing with new employees to familiarize them with project procedures and expectations
- Supporting ESLA market through Calibration sessions to ensure that all content is actioned efficiently to improve the overall quality and cl\rify areas of ambiguity in content and policy to improve overall market efficiency
- Support Quality Analyst Team providing and completing data analysis to establish trends and delivering market sessions
- Escalate issues outside the company policy to the global team
- Responsible to bring relevant insights to the clients platform, and participate in focus groups to improve the company procedures.
Brand Ambassador, Visitors Experience Assistant
Guinness Storehouse - Diageo
Ireland
09.2014 - 12.2017
- Area Captain - Leading teams of 10 - 15 staff to success in busy seasonal periods -Coordinated team meetings to enhance communication and productivity.
- Implementing best practice and compliance to Heath & Safety and company policies
- Training, Mentoring and induction of new team members
- Delivering cash and stock transactions ensuring accuracy -Processed invoices, ensuring timely payments.
- Admissions, Cash/credit card Sales, process bookings
- Tour guide in Spanish and Portuguese. Developed and improved Tours script, brochures, and menus translations
- Facilitated smooth running of operations through efficient task management.
- Researched industry trends, contributing to strategic planning.
- Provided customer service, delivering high levels of satisfaction.
A&E Ops Coordinator
Medica Uruguaya
Uruguay
05.2007 - 05.2014
- Managed a Team: 7+ administrative + medical staff per shift (4 shifts)
- Client Interface and the main point of contact for A&E Team
- Aligned resources to work within required deadlines for patient satisfaction and well being
- Plan, organize and manage operations of the A&E
- Reinforce policies and oversee the staffs' compliance to them
- Cultivating an efficient and safe environment
- Responsible for maintaining Medical/Emergency forecasting for the entire hospital
- Key member of the Trust's management team, worked closely and reported directly to the Medical Director of the A&E, the Nurse Manager, and the General Manager
- Emergency specialists/Surgeries coordination, as well as specialized ambulances/ transfers in critical situations
- Multidisciplinary teamwork
- Strict patient confidentiality, seeking to positively represent the integrity of the institution
- Foster a culture, which engaged medical staff and all other members of staff in the development and delivery of successful services
- Perform database and file system management
- Oversee record-keeping
- Delegate responsibilities to department heads according to needs.
Education
Higher National Diploma - Professional Diploma in Project Management
UCD
Dublin 01.2020 - 09.2020
Diploma of Higher Education - Negotiation & Conflict Management Diploma
IBAT
Dublin 02.2019 - 10.2019
Bachelor of Business Administration - - Business Management Degree - 1st year
CCT
Dublin 01.2017 - 10.2017
Diploma of Higher Education - Management & Business Diploma
ECM
Dublin 01.2015 - 11.2015
Diploma of Higher Education - Marketing
UDE (Universidad de la Empresa)
Uruguay 01.2009 - 11.2011
Skills
- People & Operations Excellence Management
- Efficiency & Quality Management
- Adaptability
- Risk assessment capabilities
- Contract negotiation
- Partnership establishment
- Cross-Functional collaboration
- Hight Value Project & change management
- Strategic planning & Process improvement
- Crisis handling & Trend identification
- Vendor selection & marketization strategy
Languages
Spanish
Native
Italian
Upper intermediate
Portuguese
Upper intermediate
Arabic
Elementary
Timeline
Global Partner Program Manager
Tik Tok
02.2021 - Current
Partner Operations Manager
Tik tok
07.2020 - 02.2021
Higher National Diploma - Professional Diploma in Project Management
UCD
01.2020 - 09.2020
Diploma of Higher Education - Negotiation & Conflict Management Diploma
IBAT
02.2019 - 10.2019
Bachelor of Business Administration - - Business Management Degree - 1st year
CCT
01.2017 - 10.2017
Diploma of Higher Education - Management & Business Diploma
ECM
01.2015 - 11.2015
Brand Ambassador, Visitors Experience Assistant
Guinness Storehouse - Diageo
09.2014 - 12.2017
Diploma of Higher Education - Marketing
UDE (Universidad de la Empresa)
01.2009 - 11.2011
A&E Ops Coordinator
Medica Uruguaya
05.2007 - 05.2014
Operations Team Lead - LATIN, French & Italian Region
Covalen (Facebook on site)
Trust & Safety Community Specialist - Spanish + LATAM Markets
Covalen (Facebook on site)
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