Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ioana Ivan

Ioana Ivan

Wigan

Summary

Highly organised and reliable professional with a strong background in customer service.

Demonstrates exceptional skills in active listening, conflict resolution, and maintaining a professional appearance.

Known for meticulous attention to detail, efficiency, and the ability to multitask and prioritise effectively.

Committed to providing excellent customer service while ensuring security awareness and understanding.

Flexible and punctual with a focus on organisation and cleanliness.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work history

Cash Processor

Vaultex
Warrington
02.2023 - Current
  • Improved data consistency compared to previous averages by identifying and eliminating discrepancies.
  • Verified accounting records, following up outstanding transactions.
  • Examined financial documents to check totals, verify transaction accuracy and identify discrepancies.
  • Scanned financial records, locating and correcting any errors.
  • Posted financial data to appropriate accounts in automated accounting system.
  • Identified optimal accounting technique for different clients and accounts.
  • Used sound practices in information security to protect confidential business and financial information from loss or manipulation.
  • Compiled financial data and prepared reports for accounting leadership review and use.
  • Worked under guidance of accountants to prepare financial data in correct formats.
  • Assisted in balancing daily cash receipts, facilitating improved financial recording.
  • Minimised errors in transactions by double-checking calculations before finalising processes.
  • Upheld confidentiality of sensitive financial data at all times to protect client privacy.
  • Collaborated effectively with team members, promoting a harmonious working environment.
  • Strengthened internal control systems for better accountability and transparency in operations.
  • Ensured accurate cash processing by diligently following company procedures.
  • Achieved increased efficiency with systematic organisation of work area.
  • Demonstrated keen attention to detail whilst handling various forms of payment.
  • Provided excellent customer service, responding promptly to queries and requests for information.
  • Completed all assigned tasks within stipulated deadlines, demonstrating commitment and reliability.
  • Maintained a high accuracy rate in counting large amounts of cash and coins.
  • Maximised compliance by adapting accounting practices to meet requirements of multiple accounting styles.
  • Prioritised workload effectively to manage high-volume processing periods successfully.
  • Created and edited spreadsheets to present complex data using Microsoft Excel.
  • Followed documentation procedures to maintain a robust record-keeping system.
  • Stored confidential information safely and securely in line with company protocol.
  • Implemented cash flow management strategies to help minimise errors.
  • Produced KPIs based on performance tracking and data analysis to guide team members.
  • Enhanced security measures for safe transport of cash to different departments.

Warehouse Operative

B&M Retail
Runcorn, Halton
09.2022 - 11.2022
  • Completed work following safety rules for best working practices.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Perfectly stacked and arranged deliveries to ensure proper item security and staff safety.
  • Followed verbal and written packing instructions precisely.
  • Loaded goods onto pallets, securing well to reduce risk.
  • Operated voice-picking systems for quick order fulfilment.
  • Secured items with appropriate packing and padding to reduce damage risks.

Packing operative/ health and beauty

The Hut Group
Warrington, Lancashire
02.2022 - 09.2022
  • Completed work following safety rules for the best working practices.
  • Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Perfectly stacked and arranged deliveries to ensure proper item security and staff safety.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Accurately and efficiently picked and dispatched products, exceeding time and accuracy targets.
  • Executed precise labelling tasks, ensuring accurate dispatch and delivery.
  • Utilised effective communication skills for smooth team operations.
  • Followed detailed instructions to maintain quality control standards.
  • Accurately collected goods from various warehouse locations, working with precision and care to minimise order errors.
  • Independently worked through high-volume orders using initiative and self-motivation, consistently hitting deadline targets.
  • Undertook regular stock checks to ensure quality and safety standards for continued compliance.
  • Completed packing tasks, improving overall workflow efficiency.

Returns processor/ Packing clothing

Next Retail
Warrington, Lancashire
03.2020 - 05.2021
  • Recorded data of returned items, strengthening inventory management.
  • Provided excellent service to customers during the return process, resulting in increased loyalty.
  • Resolved customer complaints regarding product returns professionally and effectively.
  • Conducted thorough assessments of returned merchandise, minimising loss from damaged items.
  • Accelerated return cycles with organised workflow.
  • Managed returned goods for quick restocking.
  • Improved customer satisfaction by processing returns swiftly and efficiently.
  • Maintained a clean and organised workspace, promoting health and safety standards.
  • Verified product conditions to ensure fair refund policies.
  • Reviewed damaged items to determine the possibility of repair.
  • Processed returned products in internal systems, collecting data about the source of returns.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Inspected products for damages and expiry dates before processing refunds.
  • Tagged products quickly and accurately with price tags and stickers.

Packer

Amazon
Warrington, Lancashire
10.2017 - 06.2019
  • Executed careful inspection of items for damage, ensuring customer satisfaction.
  • Improved order fulfilment by accurately packaging products for delivery.
  • Accomplished faster order turnover by swiftly processing incoming stock deliveries.
  • Prepared customised packaging solutions for delicate or irregularly-shaped items, reducing return rates due to damages.
  • Worked seamlessly within a team to meet critical deadlines for package dispatches.
  • Utilised latest packing methods to minimise breakage during transit.
  • Enhanced productivity with efficient arrangement and sealing of packages.
  • Worked diligently to maintain cleanliness and organisation in the warehouse environment.
  • Applied labels to packaged goods, increasing accuracy during shipping process.
  • Ensured correct product counts per package, improving overall efficiency in the supply chain process.
  • Maintained clean, tidy working environments, upholding warehouse hygiene and safety standards.
  • Completed work following safety rules for best working practices.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Scanned and sorted products to tight production deadlines for continued KPI progression.
  • Packaged items safely and securely ready for dispatch.
  • Labelled packaging clearly to meet compliance regulations.
  • Followed verbal and written packing instructions precisely.
  • Removed and reported damaged and defective goods.

Receptionist

Hotel Boutique Vila Arte
Bucharest, Romania
10.2015 - 06.2016
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Reduced waiting times through effective time and resource management.
  • Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
  • Coordinated maintenance services to achieve fully-functional office space.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Wrote professional letters, memos and emails for internal and external business communication.
  • Kept reception area clean and organised to uphold professional office reputation.
  • Offered knowledgeable, friendly support to in-office guests.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Represented company and promoted brand with exceptional service and presentation.
  • Issued visitor and contractor passes and recorded visits on security system.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.

Receptionist

Hotel Rivoli
Bucharest, Romania
08.2014 - 09.2015
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Reduced waiting times through effective time and resource management.
  • Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
  • Answered telephone calls , compiling detailed notes and promptly forwarding as required.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Kept reception area clean and organised to uphold professional office reputation.
  • Coordinated maintenance services to achieve fully-functional office space.
  • Supported sales and marketing teams, including lead and campaign list building.

Receptionist

Hotel Uranus
Bucharest, Romania
07.2012 - 08.2014
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.
  • Issued visitor and contractor passes and recorded visits on security system.
  • Monitored building security, updated logs and issued visitor badges.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Offered knowledgeable, friendly support to in-office guests.
  • Handled office petty cash and maintained flawless records.
  • Coordinated travel flights, accommodation and itineraries for office staff.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Represented company and promoted brand with exceptional service and presentation.

Receptionist

Hotel Sutter Inn
Bucharest, Romania
06.2008 - 06.2012
  • 4 years and 1 month Bucharest | Tourism / Hotel staff | Tourism
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Managed office inventory to ensure timely ordering and replenishment of low-level stock.
  • Kept reception area clean and organised to uphold professional office reputation.

Cashier

Sc Eurest Rom Srl
BuCHAREST, Romania
06.2007 - 07.2008
  • Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
  • Performed accurate cash counts at store opening and closing.
  • Maintained, organised and cleaned customer areas, efficiently completing daily recovery checklists.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Minimised long register queues by completing sales transactions quickly and accurately.
  • Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
  • Checked notes with money checking pens and examined coins carefully to spot and refuse counterfeit currency.
  • Bagged, boxed and wrapped goods with care to maintain quality and presentation.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Reduced customer wait times through optimised checkout processes.

Education

Diploma of Higher Education - Business and Management Tourism

Canterbury Christ Church University
Manchester
06.2022 - 02.2026

Skills

  • Customer service
  • Active listening
  • Customer-service orientated
  • Professional appearance
  • Conflict resolution
  • Meticulous and organised
  • Security understanding
  • Multitasking and prioritisation
  • Security awareness
  • Organised and reliable
  • Flexible
  • Clean and neat
  • Organisation and efficiency
  • Punctual
  • High efficiency
  • Attention to detail

Languages

Romanian
Native
English
Advanced
C1
Spanish
Intermediate
B1

Timeline

Cash Processor

Vaultex
02.2023 - Current

Warehouse Operative

B&M Retail
09.2022 - 11.2022

Diploma of Higher Education - Business and Management Tourism

Canterbury Christ Church University
06.2022 - 02.2026

Packing operative/ health and beauty

The Hut Group
02.2022 - 09.2022

Returns processor/ Packing clothing

Next Retail
03.2020 - 05.2021

Packer

Amazon
10.2017 - 06.2019

Receptionist

Hotel Boutique Vila Arte
10.2015 - 06.2016

Receptionist

Hotel Rivoli
08.2014 - 09.2015

Receptionist

Hotel Uranus
07.2012 - 08.2014

Receptionist

Hotel Sutter Inn
06.2008 - 06.2012

Cashier

Sc Eurest Rom Srl
06.2007 - 07.2008

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Ioana Ivan