Summary
Overview
Work history
Education
Skills
Affiliations
Quote
Timeline
Generic
Mariana Golemanova

Mariana Golemanova

London,UK

Summary

Reliable individual skilled in building positive relationships through excellent communication and negotiation abilities. Plans and prioritises well to achieve project objectives. Leads by example to motivate hardworking, high-performing teams.

Overview

34
34
years of professional experience
11
11
years of post-secondary education

Work history

Owner of a small bussiness

Myself
London, City of London
03.2014 - Current
  • Resolved client issues relating to cleanliness with positive outcomes.
  • Led initial consultation with clients to gain an accurate understanding of cleaning needs.
  • Inspected cleaning quality to achieve pristine standards.
  • Looked for ways to increase the quality of cleaning services.
  • Planned schedule to maximise bookings and deliver deep cleans.
  • Organised continuous facilities cleaning, minimising risk and maintaining professional appearance.
  • Enabled seamless running of service by constantly monitoring cleaning material supplies and promptly reordering low-stock items.
  • Drove continuous improvement by monitoring and analysing customer trends and adapting service offerings.
  • Delivered exceptional client service boosting satisfaction levels .

General manager

Art-club Museum, The clock, Kapri
Sofia, Bulgaria, Bulgaria
03.1990 - 02.2013
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Established safe and secure dining environment with strong sanitation standards.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment, and supplies.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Developed, implemented and communicated business plans to promote profitable food and beverage sales.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Grew restaurant profits through improved marketing and staff development initiatives.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Sourced products locally for improved cost-efficiency and sustainability.

Education

Master of Business Administration - Economics , Marketing, Sociology, Political science , Philosophy, Psychology...

University of World and National Economy
Sofia, Bulgaria
09.1992 - 09.1999

Diploma in Digital Accounting - Sage, Bookkeeping and payroll, Xero, QuickBooks,

KBM
London
01.2023 - 09.2023

Certificate of Higher Education - Professional career development, Problem solving and decision making, Effective teamworking ...

University of Wales Trinity Saint David
London
06.2021 - 06.2022

Bachelor of Arts - Coaching and Mentoring, Emotional Intelligence, Emergent Leadership skills, Managing Projects...

University of Wales Trinity Saint David
London
06.2022 - 04.2024

Master of Business Administration -

University of Wales Trinity Saint David
London
06.2024 -

Skills

  • Conflict resolution
  • Coaching leadership
  • Workforce development
  • SMART goal setting
  • Transformational leadership
  • Commercial awareness
  • Financial management
  • Business administration
  • Leadership and team building
  • Customer service
  • Effective leader
  • Organised and efficient
  • Relationship building
  • Customer service-oriented
  • Recruiting and hiring
  • Timeline management
  • Project development
  • Deadline-oriented
  • Goal Attainment
  • Communication skills

Affiliations

  • I love dancing

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Master of Business Administration -

University of Wales Trinity Saint David
06.2024 -

Diploma in Digital Accounting - Sage, Bookkeeping and payroll, Xero, QuickBooks,

KBM
01.2023 - 09.2023

Bachelor of Arts - Coaching and Mentoring, Emotional Intelligence, Emergent Leadership skills, Managing Projects...

University of Wales Trinity Saint David
06.2022 - 04.2024

Certificate of Higher Education - Professional career development, Problem solving and decision making, Effective teamworking ...

University of Wales Trinity Saint David
06.2021 - 06.2022

Owner of a small bussiness

Myself
03.2014 - Current

Master of Business Administration - Economics , Marketing, Sociology, Political science , Philosophy, Psychology...

University of World and National Economy
09.1992 - 09.1999

General manager

Art-club Museum, The clock, Kapri
03.1990 - 02.2013

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Mariana Golemanova