MARIANA DRAGHICI
Summary
Dynamic professional with a strong foundation in adaptability, effective time management, and teamwork. Demonstrates exceptional ability to work under pressure while maintaining high standards of customer service and communication. Committed to leveraging skills to achieve organisational goals and drive success in collaborative environments.
Overview
12
12
years of professional experience
Work history
Mess Accountant
Compass Group UK & Ireland
Lyneham, Wiltshire
2024.10 - Current
- Manage member registrations, account updates, and cancellations with consistent accuracy.
- Handle member enquiries, resolve issues professionally, and provide clear support.
- Process functions and events through SAP to keep data entry accurate.
- Liaise with organisers to confirm event details, requirements, and charges.
- Input and apply correct charges for functions, services, and member accounts.
- Maintain strong daily knowledge of SAP for financial and administrative tasks.
- Deliver customer service while keeping records and accounts up to date.
Customer Service Officer
GreenSquareAccord, Chippenham
Chippenham
2023.09 - 2026.07
- Dealing with tenants regarding different problems as repairs, enquires regarding them account {example, raising cases to different departments}
- Solving tenant's problems, checking them account and give them information regarding them account and answer the best way related to them questions
- Working close with other departments regarding tenants' repairs or other enquiries
- Dealing with complaints from the tenants and give the tenants the best advises
- Taken payments from the tenants {example, for rent}
Cashier of Site
MOD LYNEHAM, Lyneham
Lyneham
2015.01 - 2022.10
- Monitored the databases to keep track of the inventory.
- Delivered high-calibre staff till training.
- Continually met targets through dedication to my role
- Developed expertise and knowledge of the tasks and owned the processes to ensure consistent delivery of outstanding service
- Managed the coordination of the task to ensure consistent smooth running of the accounts
- Maintained excellent standards of service through impeccable attention to detail.
- Oversaw the daily operations
Payroll Administrator
Riverview Portfolio, Calne
Calne
2021.12 - 2022.06
- Payroll for clients
- Enquiries from the clients
- Checking number of hours employees have worked
- Calculated wages and salaries
- Collaborating with human resources department to maintain employee data
- Issuing tax forms and related documentation and assisting employees to complete them
- Resolving employee issues with time sheets and tax return forms alongside any other payroll matters
Support Worker (Adults with Disabilities)
BGS HEALTHCARE LTD., Calne
Calne
2015.01 - 2021.09
- Ensured consistent adherence to personal care and daily living tasks as agreed with the service user, their family and professionals involved with the individual service plan.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Develop and maintain professional working relationships with service users and work colleagues, from a wide variety of backgrounds.
- Communicate regularly with the immediate supervisor in a partnership, in particular with regards to changes in the service users condition or circumstances.
- Complete documentation including service users records and time sheets.
- Maintained excellent standards of service through impeccable attention to detail.
- Delivered exceptional, friendly and fast service.
Education
ICT LEVEL 1 -
2018.01 - 2018.01
PTE HOME B1 - undefined
2021.01 - 2021.06
Skills
- Adaptability
- Effective Time Management
- Ability to Work in a Team
- Ability to Work Under Pressure
- Customer Service
- Communication
Timeline
Mess Accountant
Compass Group UK & Ireland
2024.10 - Current
Customer Service Officer
GreenSquareAccord, Chippenham
2023.09 - 2026.07
Payroll Administrator
Riverview Portfolio, Calne
2021.12 - 2022.06
PTE HOME B1 - undefined
2021.01 - 2021.06
ICT LEVEL 1 -
2018.01 - 2018.01
Cashier of Site
MOD LYNEHAM, Lyneham
2015.01 - 2022.10
Support Worker (Adults with Disabilities)
BGS HEALTHCARE LTD., Calne
2015.01 - 2021.09