Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MARIANA CURCA

Chelmsford,Essex

Summary

Customer-focused Cash Office Clerk dedicated to delivering exceptional service and resolving payment enquiries. Processes various customer transactions with precision, ensuring satisfaction and prompt resolutions. Maintains confidentiality of sensitive financial information, upholding data protection regulations. Motivated professional demonstrating strengths in cash management and customer interaction. Adapts to changing demands through effective problem-solving and attention to detail. Committed to bringing integrity and collaboration to all roles, supporting team goals and operational success. Dedicated Housekeeping Cleaner with strengths in maintaining high standards of cleanliness and hygiene. Ensures guest satisfaction by delivering meticulous cleaning services across various settings. Committed to upholding health regulations while fostering a welcoming environment.

Overview

9
9
years of professional experience

Work History

Cash Office Clerk

Romanian corner shop
Chelmsford, Essex
05.2020 - 02.2026
  • Balanced cash drawers and safes at shift end, highlighting discrepancies and resolving differences.
  • Processed customer payments, including cash, cheques, and card transactions, with precision.
  • Responded to customer enquiries regarding payments and refunds, offering prompt resolutions.
  • Responded to customer queries regarding transactions, offering clear explanations and ensuring satisfaction.

Housekeeping, Office, School Cleaner

Star Team Cleaning, The One Cleaning
Chelmsford, Essex
05.2017 - 02.2020
  • Executed thorough cleaning of floors using vacuums, mops, and suitable cleaning agents.
  • Oversaw daily cleaning, dusting, and vacuuming of assigned rooms to uphold high standards of hygiene.
  • Ensured rooms met high standards of cleanliness and hygiene to enhance client satisfaction.
  • Sanitised and disinfected surfaces in common areas on an hourly basis to uphold health and hygiene standards for residents and visitors.
  • Maintained rooms in pristine condition through diligent dusting and polishing of worktops, cupboards, and ornaments.
  • Sanitised bathrooms with rigorous attention to detail.
  • Executed thorough cleaning of guest rooms, including efficient bin emptying and proper disposal of soiled linen.
  • Handled cleaning chemicals safely to ensure compliance with health and safety regulations.
  • Enhanced customer service to foster satisfaction and build loyalty.

Education

warehouse worker

Warehouse
Craiova, Romania
01-1995

Tailoring

School of Arts
Romania
01-1994

electrician - Electrical

High School
Craiova, Romania
01-1991

Skills

  • Confidentiality compliance
  • Customer service
  • Problem solving
  • Attention to detail
  • Communication skills
  • Team collaboration
  • Customer service excellence
  • Clear communication
  • Organisational skills
  • Stress tolerance
  • Client confidentiality

Languages

English
Upper Intermediate
B2
Romanian
Advanced
C1

Timeline

Cash Office Clerk

Romanian corner shop
05.2020 - 02.2026

Housekeeping, Office, School Cleaner

Star Team Cleaning, The One Cleaning
05.2017 - 02.2020

warehouse worker

Warehouse

Tailoring

School of Arts

electrician - Electrical

High School
MARIANA CURCA