Mariana Bursuc
Iasi
Summary
Communicative and empathetic professional with proven organizational and communication skills. Extensive experience collaborating with sales teams to meet targets and KPIs. Focused on process optimization and achieving performance objectives through adaptability and perseverance.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Senior Backoffice Sales Consultant (D2D)
Telekom
Iasi, Iasi
2011.05 - 2021.04
- Coordinated commercial activities within Door-to-Door (D2D) department to enhance efficiency.
- Supported sales teams in achieving established targets through continuous assistance.
- Monitored agent performance and sales KPIs to drive improvements.
- Participated directly in sales processes and contract finalisation.
- Managed relationships with customers and technical teams to ensure timely installations.
- Organised and verified commercial contracts, ensuring accuracy.
- Optimised operational flow from sale to implementation for seamless transitions.
- Handled critical situations by identifying and implementing effective solutions.
Education
Master of Science - Public Policy and Institutional Management
UAIC
Iasi 2013.09 - 2015.06
Bachelor of Science - Political Science
UAIC
Iasi 2010.09 - 2013.06
Skills
- Office software proficiency
- Collaboration and team motivation
- Pressure management skills
- Solution-oriented approach
- Detail-oriented compliance
- Resourceful initiative
Affiliations
- Travel and discovering new cultures
- Watching movies
- Music
- Family time
- Boardgames
- Outdoor activities
Languages
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Accomplishments
- Awarded twice as “Best Backoffice” at national level.
- Key role in supporting D2D activity and achieving department commercial objectives.
- Consistent contribution to meeting and exceeding performance indicators.
Timeline
Master of Science - Public Policy and Institutional Management
UAIC
2013.09 - 2015.06
Senior Backoffice Sales Consultant (D2D)
Telekom
2011.05 - 2021.04
Bachelor of Science - Political Science
UAIC
2010.09 - 2013.06