Marian Florin Stanculea
United Kingdom
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Self-employed
N/A
London
01.2022 - Current
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Programing, testing and troubleshooting CNC type machines
- Operated and maintained 3D printing equipment for bespoke projects and prototypes, ensuring high-quality output and precision.
- Delivered excellent customer support by clearly explaining technical issues and solutions to non-technical clients, ensuring customer satisfaction and building long-term relationships.
- Developed a strong understanding of complex technologies, hardware, and software systems, alongside the ability to troubleshoot efficiently under pressure.
- Managed all aspects of the business independently, including customer communications, technical support, repairs, and operational tasks.
Self employed
N/A
06.2019 - 04.2021
- Worked closely with suppliers, fostering strong relationships for better product sourcing.
- Built strong partnerships with external vendors which led to cost-effective sourcing opportunities..
- Conducted in-depth supply chain analysis for cost reduction opportunities.
- Coordinated logistics, leading to smoother supply chain operations.
- Monitored sales performance with regular review of sales statistics and stock levels.
- Implemented sales strategies to increase profitability.
- Researched market trends to inform sales strategies.
- Processed refunds and returns with understanding and empathy to maintain customer loyalty.
- Coordinated return of damaged goods to suppliers, secured replacements or refunds promptly.
Call center team manager
Tesco
London
06.2021 - 12.2021
- Provided customer support in explaining complex mechanical problems simply, and increased the customer satisfaction rate.
- Provided customer support through troubleshooting and resolving technical issues efficiently.
- Handled customer queries for Tesco, offering refunds and replacements where appropriate, while applying strong billing knowledge to resolve account and payment-related issues efficiently.
- Managed customer support calls, email correspondence and support ticketing system.
- Provided customer support, resulting in improved client satisfaction.
- Increased retention through tactical customer support to achieve KPIs.
- Exceeded KPI targets when providing customer support via phone, email and chat.
Team Leader/Manager
Tesco
Ealing
05.2018 - 01.2021
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Monitored daily operations whilst reducing operational cost significantly.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Implemented new working methods which improved the overall efficiency of the team operations.
- Encouraged open communication, fostering a positive work culture.
- Fostered a high-performing environment to drive productivity and quality.
- Provided comprehensive onboarding training to reduce the learning curve for new hires.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Managed employee payroll and performed daily operational tasks using in-house systems, ensuring accuracy, efficiency, and compliance with company processes.
Customer Assistant
Tesco
Rickmansworth
09.2017 - 05.2018
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Ensured health and safety regulations were complied with within work premises at all times.
- Improved customer relations by promptly addressing queries and concerns.
- Participated actively in staff meetings, contributing valuable insights towards improving store performance.
- Provided excellent customer service to ensure repeat business.
- Assisted customers with product selection to ensure satisfaction.
- Collaborated efficiently with team members to maintain smooth store operations.
- Handled cash and card payments with accuracy.
Store Manager
SC.DELTAROM.SA
Romania
06.2014 - 09.2017
- Managed staff rosters, ensuring adequate coverage during peak times.
- Maintained an organised stock room for easy accessibility of goods.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Coached underperforming employees, improving their job performance significantly.
- Led training sessions for new employees, equipping them with the necessary skills and knowledge.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
Owner
Real Estate Agency
Romania
03.2013 - 09.2016
- Processed bank deposits regularly, reduced the risk of theft or loss from carrying excessive cash.
- Maintained accurate books for clear financial visibility.
- Ensured tax compliance by preparing accurate tax returns on time.
- Conducted regular audits, ensured compliance with regulations.
- Managed financial records by meticulously entering and updating data.
- Regularly updated CRM database system for efficient tracking of client interactions and progress of deals under negotiation.
- Secured new listings by presenting compelling marketing strategies to potential clients.
- Maintained up-to-date knowledge of local property market trends to provide informed advice to clients.
- Fostered strong relationships with clients by consistently demonstrating professionalism and market expertise.
- Achieved successful closings in a timely manner by efficiently managing every step of the sales process from initial contact to final sale agreement signing.
Customer Support
WEBHELP romania
Galati, Romania
01.2011 - 03.2013
- Referred cases to housing officers and case managers to progress customer support.
- Provided efficient customer support for resolving complex telecom issues.
- Ensured client retention, provided personalised customer support.
- Utilised multi-channel platforms to deliver superior customer support services.
Education
Higher National Diploma - Engineering
Dunarea de Jos
10.2012 - 07.2016
Skills
- Cash Handling
- Inventory
- Management
- HR sourcing
- Microsoft Office
- Problem solving
- Training
- Recruiting
- Supervising experience
- Payroll
- Retail sales
- Organizational Skills
- Interviewing
- Marketing
- Accounting
Personal Information
Languages
Romanian
English
Timeline
Self-employed
N/A
01.2022 - Current
Call center team manager
Tesco
06.2021 - 12.2021
Self employed
N/A
06.2019 - 04.2021
Team Leader/Manager
Tesco
05.2018 - 01.2021
Customer Assistant
Tesco
09.2017 - 05.2018
Store Manager
SC.DELTAROM.SA
06.2014 - 09.2017
Owner
Real Estate Agency
03.2013 - 09.2016
Higher National Diploma - Engineering
Dunarea de Jos
10.2012 - 07.2016
Customer Support
WEBHELP romania
01.2011 - 03.2013
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