Marian Emanuel Mandrila
Hemel Hempstead,Hertfordshire
Summary
Detail-oriented professional with expertise in documentation and reporting, customer relationship management, and project support and coordination. Skilled in process improvement, workflow optimisation, and fostering cross-department collaboration to enhance operational efficiency. Adept at analytical and critical thinking, time management, and prioritisation in fast-paced environments. Demonstrates a strong ability to create comprehensive knowledge bases while maintaining effective stakeholder communication. Committed to driving continuous improvement through adaptable strategies and collaborative teamwork.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Administrative assistant
4 Ways Healthcare
Hemel Hempstead
2023.09 - Current
- Maintain accurate and up-to-date patient records and health care data in accordance with confidentiality and data protection regulations (GDPR).
- Input, verify, and manage clinical and administrative data across electronic health record (EHR) and patient management systems.
- Support data reporting and analysis to assist clinical teams, management, and compliance audits.
- Ensure data integrity and consistency across multiple databases and information systems.
- Monitor data quality and proactively identify discrepancies or missing information for correction.
- Prepare patient documentation and enter all relevant clinical information into the Microsoft Dynamics CRM system.
- Prepare regular reports on patient outcomes, service usage, and performance indicators.
- Uphold strict confidentiality when handling sensitive health information.
- Support compliance with CQC, NHS Digital, and internal data governance policies.
- Assist with process improvements in data management and documentation workflows to enhance efficiency and service quality.
Admin
Pixi Media
London
2022.03 - 2023.07
- Provide general administrative and clerical support to ensure efficient daily operations.
- Manage correspondence, including emails, phone calls, and inquiries, with professionalism and accuracy.
- Schedule and coordinate meetings, appointments, and travel arrangements.
- Prepare, organize, and maintain records, files, and documentation (digital and paper-based).
- Draft, format, and proofread internal and external communications, reports, and presentations.
- Support the onboarding process for new staff and maintain up-to-date employee records.
- Order office supplies, manage inventory, and liaise with vendors or service providers.
- Assist with data entry, database updates, and maintaining information systems.
- Handle confidential information with discretion and maintain compliance with data protection standards.
- Contribute to process improvements and ensure smooth office operations in collaboration with team members.
Operations Support Partner
Butlins
2021.05 - 2022.01
- Provide day-to-day administrative and operational support to ensure smooth business processes across departments.
- Coordinate scheduling, logistics, and communication between internal teams and external partners.
- Monitor and maintain operational systems, databases, and documentation to ensure data accuracy and compliance.
- Assist in preparing reports, performance metrics, and operational analyses for management.
- Identify process inefficiencies and propose improvements to enhance productivity and service delivery.
- Support onboarding, training, and compliance tracking for new team members.
- Liaise with stakeholders to resolve operational issues promptly and maintain high service standards.
- Ensure adherence to company policies, health and safety procedures, and regulatory requirements.
- Manage inventory, procurement requests, and supplier communications where required.
- Contribute to projects and initiatives that support continuous improvement and organizational goals.
Phone Expert
Currys PC World
2019.03 - 2021.09
- Guided customers in selecting mobile devices, ensuring optimal user satisfaction.
- Delivered tailored product comparisons that boosted customer trust and sales.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
Online Assistant
Sainsbury's
2016.09 - 2018.12
- Processed online customer orders with high accuracy and efficiency.
- Coordinated delivery logistics with drivers, maintaining timely order fulfillment.
Education
BSc - Criminology & Psychology
Arden University
Computer Science Level 3 BTEC - MMP
West Herts College
Skills
- Documentation & Reporting
- Customer Relationship Management
- Project Support & Coordination
- Process Improvement & Workflow Optimization
- Adaptability in Fast-Paced Environments
- Analytical & Critical Thinking
- Team Collaboration & Cross-Department Communication
- Time Management & Prioritization
- Customer Service & Stakeholder Communication
- Documentation & Knowledge Base Creation
Certification
Cisco Certified Network Associate (CCNA)
References
Available upon request.
Interests
Filmography, programming, video editing, and Photoshop.
Languages
Russian
Elementary
Timeline
Administrative assistant
4 Ways Healthcare
2023.09 - Current
Admin
Pixi Media
2022.03 - 2023.07
Operations Support Partner
Butlins
2021.05 - 2022.01
Phone Expert
Currys PC World
2019.03 - 2021.09
Online Assistant
Sainsbury's
2016.09 - 2018.12
BSc - Criminology & Psychology
Arden University
Computer Science Level 3 BTEC - MMP
West Herts College