MARIAN BLEBOO
GORTON,UK
Summary
Organised Project Coordinator experienced in managing complex tasks and logistical details to support operational efficiency. Achieved timely project completion and enhanced team productivity through effective communication and problem-solving skills. Focused on optimising processes and fostering collaboration to drive organisational success.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work history
Medical Workforce Coordinators- General Surgery
Manchester University NHS Foundation Trust
Manchester, Manchester
2022.03 - Current
- Developed process improvements to speed up daily workflows and reduce delays.
- Troubleshot potential problems early, preventing escalations and major service disruptions.
- Created detailed schedules to streamline daily work and task handovers.
- Oversaw daily operations to maintain consistent quality and service delivery.
- Implemented risk management strategies to reduce likelihood of potential issues.
- Managed multiple projects to keep organisation and execution on track.
- Handled administrative functions supporting daily operations and freeing senior time.
- Managed client inquiries by phone for prompt, professional service.
- Responded to client emails to resolve questions quickly and clearly.
- Addressed customer complaints and resolved issues to restore satisfaction.
- Managed and prioritised busy workload to meet deadlines reliably.
- Managed Allocate Healthroster and information systems for accurate, accessible records.
- Scheduled meetings to review progress on projects and tasks.
- Modified plans when unforeseen obstacles appeared to keep projects moving.
- Actioned feedback to improve personal performance and working habits.
- Demonstrated resilience and composure under pressure for successful project outcomes.
- Liaised with staff at all levels using tact and diplomacy.
- Facilitated team conversations to troubleshoot challenges and brainstorm solutions.
Project support officer
Manchester Foundation Trust
Manchester, Manchester
2021.05 - 2022.03
- Tracked and shared project status, timelines, and actions from start to delivery.
- Managed stakeholder updates to strengthen relationships across project partners.
- Improved team productivity through proactive task delegation during project execution.
- Achieved project efficiency by organising supportive tasks and coordinating team efforts.
- Streamlined administrative processes to improve workflow efficiency for delivery team.
- Used project management tools to streamline daily operations and document workflows.
- Produced project status reports and flagged issues for corrective action.
- Assessed project risks and supported mitigation planning for potential issues.
- Facilitated problem-solving sessions to resolve issues quickly within project teams.
- Maintained updated project documentation for clear traceability and accountability.
- Prepared detailed project progress reports for stakeholder decision-making.
- Verified data accuracy through careful record keeping and documentation checks.
- Coordinated with different departments to support smoother project execution.
- Delivered training sessions for new team members to build competency faster.
- Trained and supported [number] team members to meet role requirements.
- Drafted correspondence letters to improve communication between stakeholders and teams.
- Handled schedule conflicts efficiently to keep project delivery running smoothly.
- Supported project leads to complete projects before deadline milestones.
- Submitted performance feedback to stakeholders to keep teams aligned.
- Prepared meeting rooms, recorded accurate minutes, and completed follow-up actions.
- Kept project timelines on track through [action] to deliver [result].
Quality Improvement Admin Assistant
Manchester University NHS Foundation Trust
Manchester, Manchester
2019.10 - 2021.05
- Communication: Acts as first point of contact for QI enquiries and effectively communicate technical improvement concepts to clinical and non-clinical staff.
- Assisted in collating data for National and internal Clinical Audits, ensuring accuracy and adherence to strict reporting deadlines for CQC compliance.
- Collected data from Friends and Family Test (FFT) surveys and thematic reviews, enabling clinical teams to pinpoint areas for service redesign.
- Policy Management: Maintaining departmental SOP library and ensuring all clinical guidelines are reviewed and uploaded to Trust intranet on schedule.
- Project Coordination: Provided comprehensive administrative support for Nursing, Midwifery and AHP conference, ensuring all milestones and PDSA cycle documentation are updated accurately. adhering to NHS values of continuous improvement and providing high-quality care through robust administrative support.
Workforce Information Assistant (ESR Bureau)
Manchester Foundation Trust
Manchester, Manchester
2015.09 - 2019.10
- Assist Workforce Information Team to provide accurate, timely and focused workforce information and analysis regarding staffing levels, sickness absence, agency staff usage, new starters and leaver details.
- Maintain ESR through prompt and accurate interpretation and transfer of information from source documentation for payment.
- Liaise with Payroll and Finance colleagues to ensure all data in ESR correlates with trust financial systems in relation to General Ledger Outputs.
- Investigated data anomalies, inconsistencies, and errors, implementing corrective actions to ensure data integrity.
- Conducted data cleansing activities and ran ESR data cleansing reports to uphold high-quality workforce records.
- Maintain ESR work structures, creating, amending and end-dating positions.
- Maintaining ESR hierarchy and updating list of values.
- Setting up new starters from Trac onto National staff records.
- Resolved user access issues in ESR by processing requests from authorised personnel and managing access profiles.
- Respond and follow-up telephone and email queries in timely and professional manner.
- Train members of staff of new procedures in department.
- Performed variety of office administration duties to assist Workforce team in daily operations.
Medical Resource HR Assistant – Human Resource Department
Manchester Foundation Trust, WYTHENSHAWE HOSPITAL, UK
Manchester, Manchester
2015.05 - 2015.09
- Sourced internal cover for vacancies, sickness, and annual leave of medical staff through electronic and telephone communication, ensuring timely coverage for emergencies and planned absences.
- Engaged with doctors to ensure adequate coverage for medical staff shortages. and ensuring that gaps are covered.
- Assist locum coordinator in booking external locums through external agencies using STAFFLOW software and liaising with internal consultants and directorate.
- Recording booking of medical staff on internal spreadsheets and communicating bookings with Medical Resource Team, Consultants and Management in relevant Directorates.
- Recording all leave on internal SMART and ESR systems for Trust medical staff and updating monthly spreadsheets for junior doctors employed by North West Deanery.
- Recording all extra hours' claims on payroll spreadsheet before monthly deadlines and liaising with payroll department when needed.
- Assisted duty managers and staff in enhancing hospital operations and workflow, contributing to more efficient working environment.
Administrator – Patient Flow Team
Manchester Foundation Trust, WYTHENSHAWE HOSPITAL, UK
Manchester, Manchester
2015.01 - 2015.04
- Collated and prepared data from hospital smart-boards for effective bed management and allocation across wards.
- Attend daily Trust capacity management meetings and assist by providing relevant data during such meetings.
- Prepare capacity reports from bed management meetings to be distributed to the various departments within the hospital and including the C.E.O.
- Act as the Control room liaison officer assisting the Emergency Planning Manager during “No Delay” days, to improve patient flow.
- Give direct assistance and support to three (3) separate Managers, namely: Patient Flow Manager, Clinical Lead Manager and the Emergency Planning Manager.
- Maintaining and managing the 3 separate managers diary and scheduling their meetings.
- Coordinated meetings for Patient Flow Team and Emergency Planning Managers, ensuring efficient scheduling and clear communication. for the Patient Flow Team and Emergency Planning Managers.
- Prepare weekend bed management plans to assist duty managers during weekend shifts.
- Collate medical outliers from the different wards to consultants and the various bed representatives to enable prompt discharges.
- Created and maintained reports and spreadsheets, utilising various software packages to support operational needs.
- Keeping up to date data of medical outlying patients using Trust Systems such as Smartboards and Lorenzo.
- Assisted Duty Managers and other hospital staff with various tasks.
Administration Assistant/ Receptionist
COSTAIN GEOTECHNICAL SERVICES, UK
High Wycombe, Buckinghamshire
2007.10 - 2012.07
- Managing Switchboard and Office Reception.
- Serve as first point of call for various office enquiries.
- Welcomed visitors and provided refreshments.
- Maintained tidy and organised office environment to enhance productivity.
- Update and maintain various office registers.
- Filing including scanning and electronic filing.
- Assist office staff in maintaining approved filing systems and databases.
- Handling and Processing incoming and outgoing post.
- Keep track of office supply inventory, and approve stationery supply orders.
- Maintaining stationery levels.
- Managed senior staff diary schedules, ensuring efficient coordination of calendars, meetings, and appointments.
- Managed staff leave bookings through electronic calendar, facilitating streamlined scheduling and absence tracking.
- Collate Staff Timesheets into specialized office management software application.
- Process Staff working hours including overtime for onward processing by Accounts Department.
- Processing Invoices for authorisation.
- Processing and filing Staff Sick and Return to work forms.
- Supported managers and colleagues.
- Manage various staff bookings, including; transport, hotels, conferences and meetings.
- Prepared reports, presentations, memos, proposals, and correspondence to support effective communication and decision-making.
Education
BSc (Hons) - Integrated Rural Arts and Industry
Kwame Nkrumah University of Science and Technology
Ghana 2002.01 - 2007.01
SSSCE CERTIFICATE - Visual Arts
Yaa Asantewaa Girls' Secondary School
Ghana 1997.09 - 1999.07
Advanced Executive Mastery Certificates - Business Administration (Human Resources Management / Oil and Gas Management)
Graduate School of Governance and Leadership
Ghana 2014.01 - 2014.01
NVQ Level 1 - Cyber Security
Netcom Training
Manchester 2024.06 - 2024.07
Skills
- Microsoft Office
- Task prioritization and delegation
- Customer Service
- Interpersonal skills
- Administrative support
References
References available upon request.
Interests
Hobbies include Singing, reading, watching movies and spending quality time with family
Volunteer Experience
GOLDER ASSOCIATES GHANA LIMITED, Administration Assistant (Volunteering), 2013-03, 2013-08, Manage switchboard/reception., Maintaining Electronic filing system containing all the financial, travel and staff information enabling the managers and directors to find information that is required., Process incoming and outgoing posts., Arranging domestic and international travels and accommodation for Engineers, managers and directors coming from all over the world as well as their travel documents., Maintain office stationary stocks., Scan and print documents for both electronic and paper filing systems., Perform office health and safety inspections., Assist colleagues as and when required.
Further Training
- STAFFLOW Software
- ESR (Electronic Staff Records)
- IPM LORENZO TRAINING (hospital data management software)
- SMART Ehl Phase 1 NHS Timesheet training
- Office Management (In-house Training)
- First Aid at Work
KEY SKILLS AND RELEVANT EXPERIENCE
- I am an experienced Administrator with a demonstrated history of working in Hospital, and General office set up.
- I am able to work under pressure as well as handle multiple tasks. Combining the demands of my work schedule, other family and social commitments have required me to plan my time thoroughly to ensure that deadlines are met without compromising on the quality of work. I am a versatile, quick thinking, creative, hardworking, and enthusiastic young woman who enjoys being part of a successful and productive team.
- I have excellent oral and written communication skills exemplified through interacting with groups of people, report writing and presentations. I have acquired persuasive techniques from my experiences over the years and I have spontaneously interacted with ethnic diverse populations and all age groups.
- I am proficient and have excellent working knowledge of Microsoft office software, use of excel, Copiers, Fax and Printing machines.
Timeline
NVQ Level 1 - Cyber Security
Netcom Training
2024.06 - 2024.07
Medical Workforce Coordinators- General Surgery
Manchester University NHS Foundation Trust
2022.03 - Current
Project support officer
Manchester Foundation Trust
2021.05 - 2022.03
Quality Improvement Admin Assistant
Manchester University NHS Foundation Trust
2019.10 - 2021.05
Workforce Information Assistant (ESR Bureau)
Manchester Foundation Trust
2015.09 - 2019.10
Medical Resource HR Assistant – Human Resource Department
Manchester Foundation Trust, WYTHENSHAWE HOSPITAL, UK
2015.05 - 2015.09
Administrator – Patient Flow Team
Manchester Foundation Trust, WYTHENSHAWE HOSPITAL, UK
2015.01 - 2015.04
Advanced Executive Mastery Certificates - Business Administration (Human Resources Management / Oil and Gas Management)
Graduate School of Governance and Leadership
2014.01 - 2014.01
Administration Assistant/ Receptionist
COSTAIN GEOTECHNICAL SERVICES, UK
2007.10 - 2012.07
BSc (Hons) - Integrated Rural Arts and Industry
Kwame Nkrumah University of Science and Technology
2002.01 - 2007.01
SSSCE CERTIFICATE - Visual Arts
Yaa Asantewaa Girls' Secondary School
1997.09 - 1999.07