Mariami Mesablishvili
Norwich,Norfolk
Summary
Highly experienced senior personal banker, managed over 250 corporate and personal high net worth clients. Focusing on maximising company profits whilst delivering high quality service to our customer. Regularly excelling, I become one of the top sales performer number of times in the past 2 years.
Overview
12
12
years of professional experience
16
16
years of post-secondary education
Work history
Contact Centre Operator
Ingram Micro
Norwich, Norfolk
04.2023 - Current
- First point of contact for mobile network and insurance-based customers.
- Managing orders to ensure timely delivery of the devices.
- Liaising with technical team to solve customer queries.
- Raising complaints on customer behalf and managing their expectations accordingly
- Communicating with stakeholders to keep them informed regarding customer orders
- Deal with both - consumer and business customers
- Help customers to make payment online
Volunteer Sales Assistant
Oxfam Charity Shop
Norwich, Norfolk
02.2023 - 03.2023
- Making everyone feel welcome
- Serving customers on the till
- Handling payments
- Registering and processing donations
- Helping manager with daily activities
Senior Personal Banker
TBC Bank
Tbilisi, Georgia
05.2014 - 01.2023
- Promoting and building positive relationship with internal and external stakeholders
- Meeting and supporting customers face to face or virtually
- Helping customers with complex cases, such as mortgages, personal or business loan
- Completing outbound calls with customers to follow up queries and further opportunities and maintain positive relationships.
- Prepare and deliver finance reporting to senior managers
- Create sales and follow up potential leads
- Assessing risk when business decisions are made to ensure firms reputation, clients, and its assets are protected.
Customer Services (Personal Banker)
Miso Leader Credit
Tbilisi, Georgia
03.2012 - 05.2014
- Complete required paperwork, record and maintain client’s data.
- Respond to clients enquires and provide coordination with all areas of the bank.
- Schedule and prepare for client meetings and calls
- Process a wide range of transactions, whilst maintaining a high degree of accuracy.
- Collaborating with credit underwriting teams on analysis, structuring and documentation of credit requests
Education
Master of Business Administration - Management
Ilia State University
Tbilisi, Georgia 09.2015 - 06.2017
Bachelor of Business Administration - Banking and Finance
Ilia State University
Tbilisi, Georgia 09.2007 - 07.2011
GCSEs -
High School
Tbilisi, Georgia 09.1996 - 06.2007
Skills
- Effective communication
- Commercial awareness
- Sales and marketing
- Reliability and self-discipline
- Leadership and management
- Adaptability
- Teamwork and interpersonal skills
- IT skills
- Operations and logistics
- Critical thinking and problem solving
- Analytical skills
Timeline
Contact Centre Operator
Ingram Micro
04.2023 - Current
Volunteer Sales Assistant
Oxfam Charity Shop
02.2023 - 03.2023
Master of Business Administration - Management
Ilia State University
09.2015 - 06.2017
Senior Personal Banker
TBC Bank
05.2014 - 01.2023
Customer Services (Personal Banker)
Miso Leader Credit
03.2012 - 05.2014
Bachelor of Business Administration - Banking and Finance
Ilia State University
09.2007 - 07.2011
GCSEs -
High School
09.1996 - 06.2007
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