MARIA MARGARITA ALBALATE

• Coordinate patient appointments by telephone, responding to enquiries and arranging transport, directions, and interpreter services to enhance patient accessibility.
• Update patient information accurately, ensuring secure and up-to-date records.
• Liaise with senior administrative staff for escalations, and provide accurate client profiles to support effective decision-making.
• Support ward staff with non-clinical tasks, offering companionship and assistance to patients to improve their comfort and well-being.

Key Achievement:

• Efficiently manages an average of 100 patient appointments per shift, ensuring accurate data handling and contributing to a positive patient experience.

• Handle customer enquiries via telephone and email, prepare detailed travel itineraries, book flights and accommodation, and transfers to ensure seamless travel experiences.
• Produce invoices, reports and documents while maintaining organised digital records for efficient retrieval.
• Provide customer support for visa applications and distribute travel advisories promptly.
• Coordinate with suppliers, negotiate rates, and support performance reviews to optimise service delivery.

Key Achievements:

• Achieved 100% successful visa submissions through precise document preparation.
• Adapted to a new system through self-directed learning.

• Planned and executed marketing campaigns, increasing customer database by 35% and contributing to annual sales growth.
• Delivered customer service across digital and in-person channels, managing enquiries to strengthen client relationships.
• Created promotional content to enhance sales strategies and support marketing objectives.
• Organised company activities, coordinated travel incentives, and managed senior-level diaries.

Key Achievements:

• Introduced a QR-based data capture process, improving data accuracy to 99% and reducing manual processing time.
• Enabled clearer performance reporting for faster management decision-making.