Maria Manuela Teixeira
Customer Service
Staines-upon-Thames,Surrey
Summary
A dynamic professional with a keen eye for detail, strong business acumen, and adept problem-solving skills, dedicated to prioritizing customer service. Performs exceptionally well under pressure, demonstrating outstanding communication and organizational skills while effectively meeting demanding deadlines.
Overview
20
20
years of professional experience
Work History
Live in Carer
Walfinch Kingston Weybridge
Kingston upon Thames, Surrey
06.2023 - Current
- Provided round-the-clock care and support to individual in the comfort of their own homes.
- Accompanied client to medical or dental appointments, grocery shopping and errands.
- Assisted with daily activities such as personal hygiene, meal preparation, medication management, and household chores.
- Offered companionship and emotional support, helping to enhance the overall quality of life for the clients, particularly those who are elderly. This arrangement allows individuals to maintain their independence and dignity while receiving personalized care tailored to their specific needs.
- Observed and documented vital signs, promptly reporting abnormalities for monitoring.
Receptionist | Customer Service
Termas de Sao Vicente, Portugal
Pinheiro, Penafiel
01.2022 - 02.2023
- Kept reception area clean and neat to give visitors positive impression of the company.
- Located information and records quickly to assist with ad-hoc queries.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Offered knowledgeable, friendly support to in-office guests.
- Delivered front of house duties with warm and professional manner.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Worked flexible hours, covering nights, weekends and bank holidays.
Care Assistant
Santa Casa Da Misericordia
Mangualde, Viseu, Portugal
08.2021 - 11.2021
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Provided attentive first-hand care, comfort and safety to patients.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Updated families regularly on patient progress and treatment plan changes.
- Monitored client health conditions and reported immediate issues to manager.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Events Management
The Entertainment Specialists UK
Streatham, Surrey
11.2018 - 01.2020
- Assessed individual customer needs and recommended event packages to suit.
- Brought client visions to fruition, working with diverse industry vendors to bring top-quality service.
- Determined client budget, vision and requirements through consultations.
- Obtained best prices for external services through research, building relationships and negotiation.
- Worked with marketing teams to promote event coordination services and build solid pipeline of prospective clients.
- Coordinated logistics for large- and small-scale events to facilitate seamless execution.
- Negotiated costs with suppliers to meet client event budgets.
- Carried out day-to-day duties accurately and efficiently.
Flight Operations and General Administrator
Aero Management Services South Africa
Lanseria , Johannesburg
06.2010 - 10.2017
- Negotiated with vendors and service providers to control corporate expenditures.
- Created and submitted progress reports to upper management.
- Sorted and organised different types of information by document type, personnel or location.
- Helped staff to maximise efficiency by providing clerical and secretarial support.
- Applied maths abilities to calculate and check financial figures.
- Organised travel and accommodations arrangements within assigned budgets.
- Kept and maintained accurate filing system for preservation of office information.
- Wrote professional letters, emails and memoranda for business communication.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Successfully delivered on tasks within tight deadlines.
Education
GCSE -
Girls High School
Harare ZimbabweSkills
- Office management
- Administration support
- Minute taking
- Invoice matching
- Marketing
- Communication skills
- Customer demographics understanding
- Customer service training
- Customer support management
- Public relations
- Problem-solving
Affiliations
- My hobbies and interests encompass a wide range of activities, including indulging in music and attending concerts. I also enjoy swimming and going for leisurely walks outdoors. As an animal lover, I cherish spending time with pets and animals. Furthermore, I have a deep appreciation for cinema, theatre, and TV series, often immersing myself in captivating narratives. Additionally, I find joy in dancing, which serves as both a form of expression and exercise for me.
Languages
English
NATIVE LANGUAGE
English
Advanced
C1
Portuguese
Upper intermediate
B2
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Live in Carer
Walfinch Kingston Weybridge
06.2023 - Current
Receptionist | Customer Service
Termas de Sao Vicente, Portugal
01.2022 - 02.2023
Care Assistant
Santa Casa Da Misericordia
08.2021 - 11.2021
Events Management
The Entertainment Specialists UK
11.2018 - 01.2020
Flight Operations and General Administrator
Aero Management Services South Africa
06.2010 - 10.2017
GCSE -
Girls High School
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