Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MARIAMA MANE

Glasgow,Glasgow

Summary

I’m a friendly and reliable person with a strong background in customer-facing roles, currently working in a hotel environment. I have experience as a manager in a high-end fashion clothing shop, giving me leadership skills and a focus on excellent customer service. I’ve also worked as a cashier, in an office environment, as a care assistant, support worker, cleaner and in a restaurant in Portugal, which has helped me build strong communication skills, adaptability, and the ability to stay calm in busy situations. In addition, I volunteer at the Pantry in Castlemilk and at Revolve Recycle, which has strengthened my teamwork, organisational skills, and commitment to supporting my community. I enjoy helping people, take pride in creating a welcoming environment, and am confident working both independently and as part of a team.

Overview

5
5
Languages
2027
2027
years of professional experience

Work History

House Keeping Assistant

Novotel Glasgow
Glasgow
02.2026 - Current

Assistant (Volunteer)

Ardenglen Housing Association
Glasgow
- Current

Cashier (Volunteer)

R: EVOLVE RECYCLE
Glasgow
- Current

Cleaner Supervisor

Max Cleaning & Support Services Ltd
Glasgow
01.2023 - 12.2025

Care Assistant

Bloom Care
Glasgow
01.2020 - 12.2022
  • Ensuring the highest possible levels of care are maintained by supporting/assisting clients when required, with washing, toileting, dressing, undressing and all other aspects of daily living.
  • Assisted in the delivery of care for clients who are dying or who have a progressive illness.
  • Closely monitor clients who may be confused and/or who have behavioural problems.

Waitress

Victors Restaurant
07.2016 - 10.2019
  • Setting up tables, taking orders, picking up food from kitchen, serving food and beverages, cleaning tables and any other waitressing duties required.
  • Ensured I provided excellent customer service and a pleasant experience for customers.

Student

Engage Education
01.2016 - 06.2016
  • Studied different subjects by completing extra-curricular activities and courses.

Manager

Women' Secret Shop
09.2013 - 12.2015
  • Day to day supervision of sales, staff, overseeing shop operations, make sure to have a tidy routine for opening and closing of the shop and day to day staff work schedules.

Receptionist

Moov Hotel Lisboa Orienta
06.2012 - 05.2013
  • Greet visitors, answer phone calls, and perform basic support tasks.
  • Check in and check out the guests and visitors, give information while the guests and visitors need it.

Admin Assistant

Planar Portugal
03.2010 - 04.2012
  • Customer service dealing with questions on the phone, by email and in person, invoicing, preparing letters, reports and other business documents, update computer records, stock management and other administrative duties as required.

Retail Assistant

Ikea-Portugal
01.2007 - 12.2009
  • Actively approached customers to identify their needs and advise them on the best solutions for their life at home through home furnishings.
  • Supported with maximising sales by being proud of areas of responsibility, ensuring the customer meets an area that is clean, well presented, and easy to shop.

Education

NQ business and IT level 5 - Business IT

Glasgow Clyde college Langside
Glasgow, United Kingdom
08-2024

Scottish Qualifications Certificate - ESOL National 5

Glasgow Clyde college
Glasgow, United Kingdom

Diploma of Higher Education - General Studies

DA ESCOLA SECUNDÁRIA DE CAMÕES, EM LISBOA
Lisboa, Portugal

Skills

  • Cash handling
  • Money management
  • Excellent customer service skills
  • Leadership
  • Vehicle operation/driving
  • Reliable & trustworthy
  • Good time management
  • Strong communication & organisational skills
  • Microsoft Office proficiency
  • Communication skills
  • Multitasking abilities
  • Approachable & friendly
  • Problem-solving skills
  • Customer service excellence
  • Positive attitude
  • Health and safety protocols
  • Team Leadersh

Languages

English
Portuguese
Spanish
French
Dutch

Timeline

House Keeping Assistant

Novotel Glasgow
02.2026 - Current

Cleaner Supervisor

Max Cleaning & Support Services Ltd
01.2023 - 12.2025

Care Assistant

Bloom Care
01.2020 - 12.2022

Waitress

Victors Restaurant
07.2016 - 10.2019

Student

Engage Education
01.2016 - 06.2016

Manager

Women' Secret Shop
09.2013 - 12.2015

Receptionist

Moov Hotel Lisboa Orienta
06.2012 - 05.2013

Admin Assistant

Planar Portugal
03.2010 - 04.2012

Retail Assistant

Ikea-Portugal
01.2007 - 12.2009

Assistant (Volunteer)

Ardenglen Housing Association
- Current

Cashier (Volunteer)

R: EVOLVE RECYCLE
- Current

NQ business and IT level 5 - Business IT

Glasgow Clyde college Langside

Scottish Qualifications Certificate - ESOL National 5

Glasgow Clyde college

Diploma of Higher Education - General Studies

DA ESCOLA SECUNDÁRIA DE CAMÕES, EM LISBOA
MARIAMA MANE