Mariam Zamurad
Bolton,BOL
Summary
To seek and maintain full-time position as IT Support level1 that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
IT Support Specialist
Boots Pharmacy
2022.10 - 2024.01
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Answered questions and provided information to customers about new software or hardware.
- Provided first-line technical support via phone, email, or in-person.
- Diagnosed and resolve hardware, software, and network issues.
- Logged and manage support tickets, ensuring timely resolution.
- Maintained documentation and assist in user training.
Customer Care Specialist Remote
Barclays Bank
2021.04 - 2022.08
- Communicated with customers to identify needs and expectations.
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Initiated timely response to emails, voicemails and written correspondence.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coordinated weekly meetings for internal and external groups.
- Led team of 20+ members while providing exceptional customer service.
- Supported office business development and customer service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Inbound Warehouse Instructor Part Time
Amazon
2020.06 - 2021.03
- Initially started as inbound associate and achieved 100% quality and productivity
- After three promoted to as stow- instructor
- Maintained excellent attendance record, consistently arriving to work on time
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Facilitated new hires on day 1 and day 2 and provided hands-on training for their roles
- Demonstrated the process for new hires to learn effectively
- Evaluated associates' performance with recommendations to improve productivity
- Exceeded goals through effective task prioritization and great work ethic.
Education
Bachelor of Science - Computer Science
BUITEMS, Quetta
2004.03 - 2007.05
Skills
Active Directory, Ticketing system
undefinedTimeline
IT Support Specialist
Boots Pharmacy
2022.10 - 2024.01
Customer Care Specialist Remote
Barclays Bank
2021.04 - 2022.08
Inbound Warehouse Instructor Part Time
Amazon
2020.06 - 2021.03
Bachelor of Science - Computer Science
BUITEMS, Quetta
2004.03 - 2007.05
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