Mariam Virmani
Summary
Highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organisational skills to enhance workplace productivity and efficiency. Skilled professional specialising in communication, time management, and problem solving, with a robust background in data management, teaching, and customer service. Proficient in MS Office, Teams, Zoom, CRM systems, Wix, and Canva. Demonstrates strong adaptability, leadership, and organisational skills, excelling in teamwork and collaboration. Experienced in conflict resolution, resource management, and delivering high-quality content through copywriting, proofreading, and online research.
Overview
13
13
years of professional experience
Work history
Private Tutor
Self employed
06.2016 - 12.2025
- Boosted student confidence with one-on-one tutoring sessions.
- Managed scheduling and lesson planning, promoting consistency in learning.
- Utilised innovative teaching methods to increase student engagement.
- Provide support and advice to parents regarding books and learning resources.
- Create student profiles on Twinkle granting them access to learning and revision material.
- Implemented individual learning strategies to meet unique student needs.
- Adapted teaching style to cater to various learning styles of students.
- Collaborated closely with parents to develop suitable learning goals for each student.
- Developed customised homework assignments, enhancing comprehension of topics.
- Provided feedback and progress reports to parents on a regular basis.
Freelance Administrator
Self employed
01.2025 - 11.2025
- Assist clients with Administration tasks.
- Produce and maintain Excel worksheets to organise data and information.
- Produce statistical analysis to represent financial data e.g. charts and graphs helping clients to forecasts profits and identify losses.
- Categories and organise bank statement data into manageable categories.
- Produce PowerPoint presentations.
- Record staff shifts.
- Maintain, organise and keep up to date a record of documents.
- Maintain high levels of data accuracy for smooth business operations by conducting regular database audits.
- Compile essential data into useful spreadsheets enhancing overall understanding of the business.
- Improve record keeping systems with attention to detail and thoroughness.
- Handle sensitive information discreetly, maintaining confidentiality at all times.
- Produce high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Clinical Administrator (Remote)
BioID Health
06.2022 - 07.2023
- Provide administrative support across all departments.
- Maintain attention to detail and ensure to produce and supply accurate data at all times.
- Assist the Finance department with payments, financial queries and data entry.
- Accurately input, edit and retrieve information and data across all software platforms.
- Contribute to a smooth running of the remote business by ensuring all services are provided on time; ordering blood kits, nurse location allocations, appointment bookings and reports.
- Liaise with the Clinical Manager, Clinicians and Doctors to provide an efficient service.
- Contact third party organisations for any queries, changes and service updates.
- Ensure CQC regulations are met and implemented, attend meetings and training sessions.
- Produce reports and present any data correlations or patterns.
- Maintain patient confidentiality & support patients with empathy.
- Present and discuss changes or improvements to Senior colleagues to enhance proficiency.
Senior Client Services Executive
UTurn Tax Rrefund LLC & UShop LTD
06.2014 - 07.2019
- Ensure databases and forms are all kept up to date and produce monthly reports.
- Assist the Business, Operations and Finance Manager with customer queries.
- Handle and resolve customer complaints.
- Create International VAT Recovery claims for non-EU resident's travelling for business.
- Produce 9th and 13th Directive VAT claims with accuracy. (Highest refund claim produced and processed was worth half a million pounds).
- Communicate with the Relationship, Country and European Managers to suggest and implement changes smoothly and successfully across all international offices.
- Train new Client Service Executives; UK and abroad.
- Sign up new international clients; Introduce services and assess eligibility.
- Collect and sort client invoices and documents.
- Reissue invoices from suppliers.
- Gather supporting claim documentation; Powers of Attorneys, Letter of Explanations, questionnaires etc.
- Contact HMRC for claim updates and queries.
VAT Sales Consultant
Travelex UK Ltd - Heathrow Airport
05.2013 - 09.2013
- Provide excellent customer service to Heathrow airport passenger's land-side.
- Sell foreign currency.
- Organise, assess, check then process VAT forms on multiple computer systems.
Education
BSc (Hons) - Information Systems
University of Westminster
01.2009 - 01/2011
A Level - IT, Biology, Geography, Chemistry
Quintin Kynaston School
01.2006 - 01/2008
10 GCSE's - undefined
Quintin Kynaston School
01.2004 - 01/2006
Skills
- COMMUNICATION
- TIME MANAGEMENT
- PROBLEM SOLVING
- DATA MANAGEMENT
- TEACHING
- ONLINE TUTORING
- DATA ENTRY
- ADAPTABILITY
- DISCIPLINE
- LEADERSHIP
- ORGANISATION
- TEAMWORK & COLLABORATION
- RESOURCE MANAGEMENT
- CONFLICT RESOLUTION
- CUSTOMER SERVICES
- MULTITASKING
- RESEARCH & REPORTING
- COPYWRITING
- CONTENT WRITING
- PROOF READING
- ONLINE RESEARCH
- MS OFFICE
- TEAMS & ZOOM
- SEMBLE
- CRM
- STRIPE PAYMENTS
- WIX & CANVA
- ADVANCED TYPING SPEED
Languages
English
Native
Moroccan Arabic
Fluent
Timeline
Freelance Administrator
Self employed
01.2025 - 11.2025
Clinical Administrator (Remote)
BioID Health
06.2022 - 07.2023
Private Tutor
Self employed
06.2016 - 12.2025
Senior Client Services Executive
UTurn Tax Rrefund LLC & UShop LTD
06.2014 - 07.2019
VAT Sales Consultant
Travelex UK Ltd - Heathrow Airport
05.2013 - 09.2013
BSc (Hons) - Information Systems
University of Westminster
01.2009 - 01/2011
A Level - IT, Biology, Geography, Chemistry
Quintin Kynaston School
01.2006 - 01/2008
10 GCSE's - undefined
Quintin Kynaston School
01.2004 - 01/2006