MARIAM OLALEKAN
Lewes,East Sussex
Summary
Experienced professional with a diverse background in advanced support, facility management, and customer care. Proven ability to deliver exceptional support, manage facilities efficiently, and ensure outstanding customer satisfaction. Possesses strong communication skills, problem-solving acumen, and a track record of successfully overseeing multifaceted responsibilities. Adept at fostering positive team dynamics and implementing strategies to enhance operational efficiency. Committed to delivering high-quality service and contributing to the overall success of the organization.
Overview
6
6
years of professional experience
Work History
Advanced support worker
Community Integrated Care (CIC)
South Chailey, East Sussex
08.2023 - Current
- Provide personalized care plans for individuals with learning disabilities and mental health needs.
- Implement behavioral support strategies to enhance quality of life.
- Collaborate with multidisciplinary teams, including healthcare professionals and family members.
- Assisted individuals in daily activities, promoting independence and autonomy.
- Monitored and documented clients’ progress, adapting support plans accordingly.
- Medication reminders and, with training, administering medication.
Facilty Manager
Max Okada (Max.ng)
Ado Ekiti, Ekiti
09.2022 - 06.2023
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Sourcing and overseeing contracts and service providers for functions such as catering, cleaning, parking, security, and technology
- supervising teams of staff across different divisions
- Ensuring that basic facilities are well-maintained and conducting proactive maintenance.
- Dealing with emergencies as they arise.
- Managing budgets.
- Ensuring that facilities meet compliance standards and government regulations
Customer service representative
Omic Global Ventures
Bariga, Lagos
01.2018 - 08.2022
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Education
Bachelor of Science - Accounting
AL-Hikmah University Ilorin
Kwara, Nigeria 09/2012 - 08/2016
Skills
- Empathetic and patient communication
- Behavioral management
- Collaborative teamwork
- Google Workspace
- Problem-Solving
- Good Telephone Etiquette
- Interpersonal Communication
Languages
English
Fluent
Timeline
Advanced support worker
Community Integrated Care (CIC)
08.2023 - Current
Facilty Manager
Max Okada (Max.ng)
09.2022 - 06.2023
Customer service representative
Omic Global Ventures
01.2018 - 08.2022
Bachelor of Science - Accounting
AL-Hikmah University Ilorin
09/2012 - 08/2016
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