Mariam Mirza
London,UK
Summary
Highly skilled professional with a strong focus on customer relationship management and a proven track record in enhancing inquiry handling efficiency. Demonstrates effective multitasking and adaptability to diverse customer needs, supported by extensive knowledge of GDPR compliance. Proficient in CRM software with a customer-centric approach that prioritises telephone etiquette and constructive feedback. Skilled in Microsoft Office, offering proactive problem-solving capabilities. Committed to team building and continuous improvement, aiming to leverage expertise for optimising customer service operations.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
Customer Support Administrator
Colaz Advanced Aesthetics
London
10.2023 - 12.2025
- Streamlined patient booking system, improving clinic efficiency.
- Improved patient satisfaction ratings through effective complaint resolution strategies.
- Increased customer satisfaction by responding promptly to queries.
- Monitored social media platforms, addressed customer inquiries quickly and efficiently.
- Conducted product research for improved knowledge and service delivery.
- Coordinated with sales team for better understanding of products and services.
- Improved company-client relationships through regular follow-up communications.
- Streamlined office processes with introduction of new technology tools.
- Maintained high level of professionalism whilst dealing with difficult situations.
- Prepared detailed reports on customer feedback for management review.
- Utilised CRM software to maintain detailed records of customer interactions.
- Handled customer complaints, ensured resolution within specified timeframes.
- Managed multiple databases for easier access to client information.
- Managed high volume inbound calls, ensuring effective resolution of client issues.
- Managed over 50 inbound calls with professionalism to maintain high levels of customer satisfaction.
- Conducted outbound calls to follow up with clients.
Letting Customer Service Advisor
Homestyle Lettings
Wembley, Brent
10.2018 - 07.2023
- Responded to difficult situations calmly, gained trust of customers.
- Kept strict data security within GDPR guidelines.
- Multitasked between calls and administrative tasks effectively during peak hours.
- Upheld company reputation with superior customer service skills.
- Enhanced business reputation by delivering exceptional customer service.
- Managed challenging situations, achieved smooth resolutions.
- Handled multiple inbound calls, emails and enquires from tenants and landlords and provides updates on maintenance, tenancies and applications.
- Resolved customer issues and complaints professionally.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Resolved or escalated customer issues for high levels of satisfaction.
- Utilised persuasive communication skills to overcome objections and secure sales.
- Book property viewings and follow up on enquires.
- Increased property viewings by 20%
- Processed tenants applications and referencing.
- Maintained confidentiality of sensitive customer data as per GDPR guidelines.
- Utilised CRM systems efficiently for maintaining accurate customer records.
- Delivered exceptional service for increased customer loyalty.
Office Assistant
Happy Feet Day Nursery
London
05.2016 - 09.2018
- Expense management of invoices, along with collection of outstanding receivables
- Management of inventory, including stock checks and ordering of stock where necessary
- Developing promotional campaigns alongside Director to promote brand awareness
- Managing staff rotas, and development of staff
- Ensuring smooth onboarding of children, through recording of information, medical history and other relevant information outlined in company policy
- Archiving, filing and updating records where necessary to ensure information is accurate and readily available
- Handling customer enquiries and complaints, ensuring successful resolution
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Assistant
Vans
London
07.2014 - 02.2015
- Greet customers and assisted them in their shopping experience with enthusiasm and professionalism
- Provide product knowledge including footwear, apparel, and accessories
- Process transactions accurately at point of sale, including handling payment returns
- Replenish merchandise, organise displays and assist with stock management
- Help achieve store targets by actively engaging customers and promoting products
Education
GCSEs - Maths & English
Rooks Heath High School
South Harrow 09.2008 - 07.2013
A-Levels - Business IT
Rooks Heath Collage For Business And Enterprise
South Harrow 09.2013 - 07.2015
Skills
- Inquiry handling efficiency
- Effective multitasking
- Adaptability to different customers
- Knowledge of GDPR compliance
- Customer-centric approach
- CRM Software proficiency
- Telephone etiquette
- Customer relationship management
- Microsoft office suite proficiency
- Salesforce platform competency
- Proactive
- Constructive feedback
- Billing systems understanding
- Problem-solving
- Team building
- Soft Skills
References
References available upon request.
Timeline
Customer Support Administrator
Colaz Advanced Aesthetics
10.2023 - 12.2025
Letting Customer Service Advisor
Homestyle Lettings
10.2018 - 07.2023
Office Assistant
Happy Feet Day Nursery
05.2016 - 09.2018
Sales Assistant
Vans
07.2014 - 02.2015
A-Levels - Business IT
Rooks Heath Collage For Business And Enterprise
09.2013 - 07.2015
GCSEs - Maths & English
Rooks Heath High School
09.2008 - 07.2013