Mariam Mickels
Oxted,Surrey
Summary
A personable and highly adaptable professional with over 20 years' experience in performance, customer service and client-facing roles. Combining exceptional communication skills with a warm, empathetic approach, I excel at building rapport with people from all backgrounds and creating positive, memorable customer experiences.
My career in the performing arts has developed confidence, creativity and emotional intelligence, alongside the ability to engage audiences, think on my feet and remain calm under pressure. Complemented by extensive experience in ticketing, box office operations, administration and vocal tuition, I bring strong organisational skills, attention to detail and a genuine passion for helping others.
Known for my professionalism, reliability and positive energy, I thrive in collaborative environments where I can connect with people, solve problems and contribute to an outstanding customer experience.
Overview
1
1
Certification
23
23
years of professional experience
Work history
Receptionist
Oxted Eye Clinic
Oxted
2024.08 - 2026.08
- Acted as the initial point of contact for guests, providing warm greetings and helpful assistance upon arrival.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained an organized reception area for a professional business environment.
- Coordinated appointments to enhance efficiency in the clinic.
- Processed payments accurately to maintain positive cash flow in the practice.
- Assisted with administrative tasks, improving overall functionality of the office.
- Trained new staff members on company policies and procedures, enhancing team performance.
- Promoted vision health education to patients through informative discussions.
- Managed patient records to ensure data accuracy and confidentiality.
- Collaborated closely with other healthcare professionals, ensuring comprehensive patient care.
- Advised customers on spectacle and sunglass choices based on prescription, style and budget.
- Referred patients to other health professionals for additional or specialised medical treatment.
Vocal Tutor
Idol Hands Music Academy
Oxted, Surrey
2013.04 - 2026.06
- Meeting with clients to perform vocal assessments to determine their needs and goals
- Evaluated student progress through regular assessments and feedback, implementing tailored strategies for improvement to support individual growth
- Collaborated with amateur and professional singers to enhance pitch, tone, range, and song delivery skills
- Structuring and planning individual lessons
- Guiding clients through lessons using a range of vocal exercises and breathing techniques
- Preparing clients for concerts and competitions
- Facilitated open communication during sessions, promoting comfort and increasing participation rates.
- Adapted teaching style for individual learning capabilities.
Box Office Clerk
Apollo Victoria Theatre
London
2022.09 - 2025.09
- Selling tickets in person and over the phone using the computerised system
- Delivered exceptional customer service by promptly addressing needs and resolving issues, enhancing customer experience.
- Improved customer satisfaction through efficient ticketing operations and streamlined processes.
- Managed high-pressure situations during peak rush hours while ensuring consistent service standards.
- Greeting the public as the first point of contact within a prestigious West End venue
- Answering customer queries via email
- Provided feedback to management from customer interactions; contributed towards continual improvement.
Deputy Box Office Manager
Apollo Victoria Theatre
London
2010.10 - 2013.04
- Ensuring smooth running of ticket sales and bookings for theatre of 2,300 capacity
- Management of team of 12 booking office clerks
- Supported box office manager in daily operations, enhancing efficiency and customer experience
- Balanced cash and receipts for ticket sales, ensuring accuracy and accountability
- Conducted induction and training sessions for new and junior clerks.
- Resolved customer queries regarding ticket purchases and theatre information, improving satisfaction and communication
Assistant Box Office Manager
Apollo Victoria Theatre
London
2009.01 - 2010.10
- Managed daily operations of box office to ensure smooth ticket sales and efficient service
- Facilitated ticket sales while supervising student employees and delivering exceptional customer service
- Executed daily operational tasks with precision and attention to detail.
- Successfully delivered on tasks within tight deadlines.
- Acquired and implemented new skills in daily operations to enhance workflow.
Box Office Clerk
Apollo Victoria Theatre
London
2007.03 - 2009.01
- Sold tickets in person and over phone, ensuring efficient service using computerised system
- Delivered exceptional customer care, enhancing patron experience
- Processed cash, cheque, and credit card transactions, maintaining accuracy at point of sale
- Reconciling ticket payments
Front of House Assistant
Apollo Victoria Theatre
London
2006.09 - 2007.03
- Assisted customers with ticket purchases and guided them to their seats
- Operated busy theatre bar, selling refreshments and preparing interval drinks for patrons
- Managed cash handling processes, ensuring accuracy during transactions and cashing up
Customer Sales Assistant
Ambassador Theatre Group
Wimbledon, London
2005.09 - 2006.08
- Assisted customers with ticket sales inquiries, providing tailored solutions to ensure satisfaction.
- Enhanced customer engagement by offering product knowledge and advice.
- Upsold additional products for increased revenue generation.
- Built relationships with customers through friendly interaction and assistance.
- Operated telephone lines in call centre, delivering information and advice on group theatres to enhance customer experience.
Customer Services Assistant
Royal Bank of Scotland
London
2003.08 - 2004.08
- Processed customer transactions and managed cash handling efficiently
- Showcased strong communication skills when explaining promotions or discounts to customers.
- Promoted bank services to improve customer financial options
- Offered helpful advice on product selection, leading to increased sales.
- Collaborated well within a team setting, fostering a positive working atmosphere.
Education
Full-time diploma - musical theatre
London School of Musical Theatre
London 9 2004/2004 - 8 2005
Foundation course - musical theatre
Mountview School of Dramatic Arts
9 2003 - 7 2004
A Level - Theatre Studies, English, Music
Highsted Grammar School
Sittingbourne 9 1996 - 7 2003
Skills
- Booking software
- Ticketing systems
- Theatre operations
- Customer Service
- Client communication
- Email correspondence
- Telephone etiquette
- Written communication
- Team collaboration
- Conflict resolution
- Creative thinking
- Punctuality
- Positive outlook
- Empathy
FURTHER TRAINING & VOLUNTEERING
- Vocal Tutor and performance coach for over 10 years
- Professional singer/actress since 2005
- Experienced makeup artist
- Grade 5 violin (1999)
- Charity performances for Clockwork and My Blue Heart
- Voice actor and artist including narration of several audiobooks on Audible.
Affiliations
- cinema
- live music
- standup comedy
- reading
- drawing
- galleries and exhibitions
- cabaret and drag
Certification
clean driving license
enhanced dbs check
REFERENCES & AVAILABILITY
References can be provided upon request.
Timeline
Receptionist
Oxted Eye Clinic
2024.08 - 2026.08
Box Office Clerk
Apollo Victoria Theatre
2022.09 - 2025.09
Vocal Tutor
Idol Hands Music Academy
2013.04 - 2026.06
Deputy Box Office Manager
Apollo Victoria Theatre
2010.10 - 2013.04
Assistant Box Office Manager
Apollo Victoria Theatre
2009.01 - 2010.10
Box Office Clerk
Apollo Victoria Theatre
2007.03 - 2009.01
Front of House Assistant
Apollo Victoria Theatre
2006.09 - 2007.03
Customer Sales Assistant
Ambassador Theatre Group
2005.09 - 2006.08
Customer Services Assistant
Royal Bank of Scotland
2003.08 - 2004.08
A Level - Theatre Studies, English, Music
Highsted Grammar School
9 1996 - 7 2003
Full-time diploma - musical theatre
London School of Musical Theatre
9 2004/2004 - 8 2005
Foundation course - musical theatre
Mountview School of Dramatic Arts
9 2003 - 7 2004