Mariam Lawani
London,Islington
Summary
Detail-oriented professional with strong organisation and time management skills, proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook. Demonstrates expertise in front-of-house operations and customer service, complemented by accurate data entry and record management capabilities. Adept at prioritising tasks and performing effectively under pressure, with excellent written and verbal communication skills that enhance team collaboration and client engagement.
Overview
6
6
years of professional experience
Work history
Customer Service Assistant
Tesco
London, Islington
2022.08 - 2025.09
- Delivered excellent customer service in fast-paced environment.
- Handled enquiries, and resolved complaints with professionalism.
- Developed communication, problem-solving, and organisational skills transferable to reception/admin roles.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
Research Student
Nottingham Trent University
Nottingham, Nottinghamshire
2024.01 - 2025.01
- Conducted independent project involving data management and reporting.
- Maintained accurate records and logs, ensuring confidentiality.
- Collaborated with supervisors and peers to present findings clearly and professionally.
- Worked under tight deadlines, ensured timely completion of assigned tasks.
Youth Councillor
Islington Council
London, Islington
2020.02 - 2022.12
- Organised and hosted community events, liaising with stakeholders.
- Developed public speaking and debating skills in policy discussions.
- Gained event planning and administrative coordination experience.
- Advocated effectively for local constituents to address their concerns.
Teacher Assistant
Chrysalis East Summer School
London, Haringey
2021.08 - 2021.08
- Assisted lesson planning and delivery, supporting classroom organisation.
- Provided one-to-one and group support to students.
- Strengthened multitasking and communication skills.
- Maintained a safe and clean learning environment, promoting student health and well-being.
- Collaborated on curriculum development to deliver age-appropriate instruction effectively.
Legal Assistant
Sentinel Solicitors
London, Islington
2019.06 - 2019.06
- Carried out administrative tasks including filing, data entry, and document handling.
- Shadowed client meetings while maintaining professionalism and confidentiality.
- Prepared necessary paperwork for court hearings, facilitating smooth proceedings .
- Organised files and documentation to improve ease of information retrieval.
- Assisted in preparation of legal briefs, aiding winning litigation strategies.
Education
BSc (Hons) - Biomedical Science
Nottingham Trent University
09/2022 - 07/2025
A-Levels - Biology (A), Psychology (A), Chemistry (B)
London Academy of Excellence
London 09/2020 - 07/2022
GCSEs - Maths (7), English (8), Biology (8), Chemistry (9), Physics (8)
Arts and Media School Islington
London 09/2015 - 07/2020
Skills
- Excellent written and verbal communication
- Strong organisation and time management
- Front-of-house and customer service experience
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Accurate data entry and record management
- Ability to prioritise tasks and work under pressure
Personal Information
Hobbies: Dance - Experienced in African dance, performed at events and with artists, Poetry/Spoken Word - Performed competitively (Jack Petchey Awards), Netball - Secondary school captain and active university society member
Timeline
Research Student
Nottingham Trent University
2024.01 - 2025.01
Customer Service Assistant
Tesco
2022.08 - 2025.09
Teacher Assistant
Chrysalis East Summer School
2021.08 - 2021.08
Youth Councillor
Islington Council
2020.02 - 2022.12
Legal Assistant
Sentinel Solicitors
2019.06 - 2019.06
BSc (Hons) - Biomedical Science
Nottingham Trent University
09/2022 - 07/2025
A-Levels - Biology (A), Psychology (A), Chemistry (B)
London Academy of Excellence
09/2020 - 07/2022
GCSEs - Maths (7), English (8), Biology (8), Chemistry (9), Physics (8)
Arts and Media School Islington
09/2015 - 07/2020