Mariam Ishaq
Gloucester
Summary
With diverse experience across customer service, sales, operations, and technical support, I have built a strong track record of driving customer satisfaction, exceeding sales targets, and supporting high-performing teams. My background spans roles such as Executive, Manager, Sales Lead, and Technical Specialist, giving me a well-rounded understanding of both frontline engagement and backend operations. Skilled in face-to-face sales, risk management, quality assurance, and technical troubleshooting, I excel at delivering tailored solutions, optimising processes, and creating positive customer experiences. I bring a proactive, customer-first approach and thrive in dynamic retail environments where service excellence and teamwork drive results.
Overview
4
4
years of professional experience
Work History
Account Manager & Sales Associate
Etisalat
01.2023 - 12.2024
- Interacted with walk-in customers and business clients in person, carrying out consultations to understand their needs and recommend suitable mobile and digital solutions.
- Actively promoted and sold Etisalat SIM cards, mobile plans, and value-added telecom products face-to-face, driving sales growth and expanding the customer base.
- Delivered clear and tailored product demonstrations directly to customers, explaining CPaaS, CCaaS, and WhatsApp Business solutions in a way that was easy to understand and engaging.
- Consistently met and exceeded individual and team sales targets through proactive engagement, upselling, and effective relationship building on the shop floor.
- Supported customers with mobile and network-related enquiries in person, providing quick and personalised solutions to ensure a smooth and positive experience.
- Assisted private, government, and BFS clients by offering hands-on service and technical guidance, adapting communication to different customer groups.
- Took initiative in prospecting new clients through events, on-site visits, and lead generation activities, building lasting relationships and increasing sales opportunities.
Retail Customer Advisor
Jazz Contact Center
01.2021 - 01.2023
- Assisted customers by handling enquiries and resolving issues efficiently, ensuring each interaction resulted in a positive experience.
- Recommended suitable mobile products and services based on customer needs, contributing to upselling and increased sales performance.
- Consistently achieved performance KPIs through quick problem resolution, clear communication, and proactive service.
- Addressed customer concerns thoroughly and provided accurate solutions, ensuring satisfaction and loyalty.
- Built strong relationships with customers through friendly, professional, and helpful service.
Customer Service Representative/Senior Fraud Analyst
Revolut (Mindbridge)
06.2020 - 08.2021
- Delivered multi-channel customer support (phone, email, live chat) in a fast-paced, high-volume environment.
- Assisted customers with troubleshooting, application processes, and account queries, ensuring timely and accurate resolutions.
- Managed complaints with professionalism, balancing empathy with policy adherence, to deliver fair outcomes.
- Consistently achieved strong satisfaction scores by owning the customer journey from query to resolution.
- Adapted quickly to new CRM systems, workflows, and digital tools, demonstrating flexibility and a solutions-driven mindset.
- Conducted calls with UK-based users to investigate suspicious activities.
- Reviewed user transactions and account details during calls to identify red flags.
- Worked with users to clarify discrepancies and resolve issues in a timely manner.
Education
Master of Business Administration (MSc) - International Business
University of Gloucestershire
1 2027
Bachelor of Science - Biotechnology
Lahore Garrison University
1 2016
Skills
- Adaptability and flexibility
- Product knowledge
- Complaint resolution
- Customer service and product promotion
- Sales of SIM cards and telecom services
- Problem solving and troubleshooting
- Team collaboration and adaptability
- Strong communication and presentation skills
- Upselling and lead generation
- CRM and telecom platform experience
- Fast learner with a proactive mindset
- Time management
- Customer relations
- Critical thinking
Timeline
Account Manager & Sales Associate
Etisalat
01.2023 - 12.2024
Retail Customer Advisor
Jazz Contact Center
01.2021 - 01.2023
Customer Service Representative/Senior Fraud Analyst
Revolut (Mindbridge)
06.2020 - 08.2021
Bachelor of Science - Biotechnology
Lahore Garrison University
Master of Business Administration (MSc) - International Business
University of Gloucestershire