Summary
Overview
Work History
Education
Skills
Timeline
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Mariam Ishaq

Gloucester

Summary

With diverse experience across customer service, sales, operations, and technical support, I have built a strong track record of driving customer satisfaction, exceeding sales targets, and supporting high-performing teams. My background spans roles such as Executive, Manager, Sales Lead, and Technical Specialist, giving me a well-rounded understanding of both frontline engagement and backend operations. Skilled in face-to-face sales, risk management, quality assurance, and technical troubleshooting, I excel at delivering tailored solutions, optimising processes, and creating positive customer experiences. I bring a proactive, customer-first approach and thrive in dynamic retail environments where service excellence and teamwork drive results.

Overview

4
4
years of professional experience

Work History

Account Manager & Sales Associate

Etisalat
01.2023 - 12.2024
  • Interacted with walk-in customers and business clients in person, carrying out consultations to understand their needs and recommend suitable mobile and digital solutions.
  • Actively promoted and sold Etisalat SIM cards, mobile plans, and value-added telecom products face-to-face, driving sales growth and expanding the customer base.
  • Delivered clear and tailored product demonstrations directly to customers, explaining CPaaS, CCaaS, and WhatsApp Business solutions in a way that was easy to understand and engaging.
  • Consistently met and exceeded individual and team sales targets through proactive engagement, upselling, and effective relationship building on the shop floor.
  • Supported customers with mobile and network-related enquiries in person, providing quick and personalised solutions to ensure a smooth and positive experience.
  • Assisted private, government, and BFS clients by offering hands-on service and technical guidance, adapting communication to different customer groups.
  • Took initiative in prospecting new clients through events, on-site visits, and lead generation activities, building lasting relationships and increasing sales opportunities.

Retail Customer Advisor

Jazz Contact Center
01.2021 - 01.2023
  • Assisted customers by handling enquiries and resolving issues efficiently, ensuring each interaction resulted in a positive experience.
  • Recommended suitable mobile products and services based on customer needs, contributing to upselling and increased sales performance.
  • Consistently achieved performance KPIs through quick problem resolution, clear communication, and proactive service.
  • Addressed customer concerns thoroughly and provided accurate solutions, ensuring satisfaction and loyalty.
  • Built strong relationships with customers through friendly, professional, and helpful service.

Customer Service Representative/Senior Fraud Analyst

Revolut (Mindbridge)
06.2020 - 08.2021
  • Delivered multi-channel customer support (phone, email, live chat) in a fast-paced, high-volume environment.
  • Assisted customers with troubleshooting, application processes, and account queries, ensuring timely and accurate resolutions.
  • Managed complaints with professionalism, balancing empathy with policy adherence, to deliver fair outcomes.
  • Consistently achieved strong satisfaction scores by owning the customer journey from query to resolution.
  • Adapted quickly to new CRM systems, workflows, and digital tools, demonstrating flexibility and a solutions-driven mindset.
  • Conducted calls with UK-based users to investigate suspicious activities.
  • Reviewed user transactions and account details during calls to identify red flags.
  • Worked with users to clarify discrepancies and resolve issues in a timely manner.

Education

Master of Business Administration (MSc) - International Business

University of Gloucestershire
1 2027

Bachelor of Science - Biotechnology

Lahore Garrison University
1 2016

Skills

  • Adaptability and flexibility
  • Product knowledge
  • Complaint resolution
  • Customer service and product promotion
  • Sales of SIM cards and telecom services
  • Problem solving and troubleshooting
  • Team collaboration and adaptability
  • Strong communication and presentation skills
  • Upselling and lead generation
  • CRM and telecom platform experience
  • Fast learner with a proactive mindset
  • Time management
  • Customer relations
  • Critical thinking

Timeline

Account Manager & Sales Associate

Etisalat
01.2023 - 12.2024

Retail Customer Advisor

Jazz Contact Center
01.2021 - 01.2023

Customer Service Representative/Senior Fraud Analyst

Revolut (Mindbridge)
06.2020 - 08.2021

Bachelor of Science - Biotechnology

Lahore Garrison University

Master of Business Administration (MSc) - International Business

University of Gloucestershire

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Mariam Ishaq