Mariam Ishaq
Gloucester
Summary
Proactive and adaptable professional with strong experience in café operations, customer service, and team support. At SSP Group, I regularly assisted my manager by taking responsibility for office tasks during absences, including logging weekly wastage reports, tracking profits, and managing weekly finances. Skilled in stock control, food preparation, and safety compliance, with hands-on experience using temperature probes, digital logging systems, and Safer Food Better Business guidelines. Known for delivering excellent customer service in fast-paced environments and supporting staff to maintain smooth daily operations. Willing to obtain a Level 3 Food Hygiene certification to meet role requirements and further strengthen expertise in hospitality supervision.
Overview
5
5
years of professional experience
Work History
Team Member
SSP Group
04.2025 - Current
- Assisted in the daily supervision of café operations, ensuring a smooth service flow and adherence to company standards.
- Prepared and served hot and cold meals and drinks to order, maintaining quality, consistency, and presentation standards.
- Ensured all foods were prepared, cooked, and stored in compliance with food hygiene and health and safety legislation.
- Monitored and recorded food preparation processes in line with Safer Food Better Business guidelines, including
- using temperature probes to check and record hot and cold storage.
- Monitoring food preparation times to ensure freshness and compliance.
- Logging all safety checks on a digital tablet system for accountability and traceability.
- Managing food wastage in accordance with hygiene and time regulations.
- Conducted weekly stock takes, maintained accurate daily usage records, and monitored discrepancies to reduce costs and wastage.
- Assisted with supply ordering and stock rotation, ensuring availability, while maintaining efficiency and compliance.
- I took on opening and closing duties, including equipment checks, cash handling, and preparing the café for service.
- Supported the training of new staff and encouraged a strong customer-focused culture.
- Delivered high levels of customer service in a fast-paced environment, building rapport with regular customers.
Fraud Prevention Analyst
Revolut
08.2023 - 12.2024
- Communicated with UK-based users, resolving inquiries with empathy and accuracy — aligning with liaising with families and stakeholders.
- Identified risks and discrepancies in accounts, similar to assessing project risks or quality assurance.
- Maintained detailed reports and escalated issues where appropriate, showing organisational and admin skills.
- Participated in internal feedback loops to improve user processes, reflecting collaborative project work.
Customer service representative
Revolut
09.2021 - 08.2023
- Responded to user queries via multiple channels, mirroring provider and family liaison.
- Worked in a fast-paced environment while maintaining attention to detail and meeting KPIs.
- Supported users through onboarding and feature adoption skills transferable to stakeholder communication.
Event manager
Ali Event Management
06.2020 - 08.2021
- Liaised with vendors and clients to coordinate logistics similar to engaging activity providers.
- Managed timelines and budgets, relevant to project planning and grant coordination.
- Oversaw end-to-end delivery of events, demonstrating project coordination experience.
Education
Master of Business Administration - Business
University of Gloucestershire
Skills
- Food Preparation & Service (Hot & Cold)
- Stock Control & Inventory Management
- Opening & Closing Procedures
- Cash Handling & Financial Reporting
- Food Hygiene & Safety Compliance (Safer Food Better Business)
- Temperature Probing & Digital Safety Logging
- Health & Safety Risk Assessments
- Team Supervision & Training
- Workflow Management
- Staff Scheduling Support
- Customer Service Excellence
Risk Identification
Microsoft Excel & Google Sheets
Client Liaison
Data Accuracy & Documentation
Stakeholder Engagement
Timeline
Team Member
SSP Group
04.2025 - Current
Fraud Prevention Analyst
Revolut
08.2023 - 12.2024
Customer service representative
Revolut
09.2021 - 08.2023
Event manager
Ali Event Management
06.2020 - 08.2021
Master of Business Administration - Business
University of Gloucestershire