Mariam Hussain
Team Leader
ROTHERHAM
Summary
Successful Customer service advisor and Team Leader with 7+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
KS2 Teaching assistant and special needs TA
Mansel Primary School
Sheffield
02.2022 - 06.2022
- Led interventions and one-to-one sessions with KS2 and special needs children to enrich their education and to aid their learning
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
Warehouse Picker
Next Plc
Rotherham
09.2022 - 12.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Followed orders precisely for correct items, sizes and quantities.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Brand Ambassador
SK Group Promotions
02.2021 - 12.2021
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
Team Leader
Juice & Jam
02.2020 - 06.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Team Leader/ Brand Ambassador
CTA Agency
01.2020 - 01.2021
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated COVID-19 information with confidence and educated the public about new rules and restrictions during the pandemic.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Santa's Helper
Eskimojo Events
Sheffield
11.2019 - 12.2019
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
- Leveraged POS system to sell tickets, passes, food and retail items.
- Delivered information and details of interest about facility to visitors.
- Offered advice and assistance to customers, paying attention to special needs or wants.
ESL Teacher
Oxford English Academy
bielsko-biala, Poland
09.2018 - 08.2019
- Developed activities and integrated technology to diversify instruction.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Coordinated communication between students and school administration to create culturally-sensitive learning environment.
- Educated students in basics of English grammar and conversational speaking.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension.
- Created new lesson plans based on course objectives.
ESL Teacher
English Street academy
palma del rio, Spain
09.2017 - 07.2018
- Educated students in basics of English grammar and conversational speaking.
- Created new lesson plans based on course objectives.
- Administered and graded tests and assignments to evaluate student progress.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Assisted department head in establishing daily schedules, curriculum and ESL activities.
- Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
Customer Service Representative
RSPCA
ROTHERHAM
09.2015 - 09.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded case information to open, update or process cases of animal abuse or neglect.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted customers by answering questions and responding to inquiries.
- Maintained and managed customer files and databases.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
- Communicated professionally with colleagues, the council, and the emergency services.
- Reached out to customers after completed cases to inform them of the case resolutions.
Education
Bachelor of Arts - Creative Writing
Sheffield Hallam University
Sheffield, SHF 09.2013 - 05.2016
Skills
Customer Relations
Timeline
Warehouse Picker
Next Plc
09.2022 - 12.2022
KS2 Teaching assistant and special needs TA
Mansel Primary School
02.2022 - 06.2022
Brand Ambassador
SK Group Promotions
02.2021 - 12.2021
Team Leader
Juice & Jam
02.2020 - 06.2021
Team Leader/ Brand Ambassador
CTA Agency
01.2020 - 01.2021
Santa's Helper
Eskimojo Events
11.2019 - 12.2019
ESL Teacher
Oxford English Academy
09.2018 - 08.2019
ESL Teacher
English Street academy
09.2017 - 07.2018
Customer Service Representative
RSPCA
09.2015 - 09.2018
Bachelor of Arts - Creative Writing
Sheffield Hallam University
09.2013 - 05.2016
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