Mariam Ebrahim
London,surrey
Summary
Dynamic professional with a proven ability to handle high-volume telephone enquiries, delivering clarity, empathy, and professionalism. Demonstrates strong team collaboration skills by building effective relationships across functions to achieve shared goals and ensure smooth operations. Adept at active listening to quickly understand customer needs and tailor responses for positive outcomes. Excels in time management by prioritising tasks, managing deadlines, and maintaining productivity in fast-paced environments. Skilled in organisation and planning, ensuring accurate record-keeping and streamlined workflows.
Overview
8
8
years of professional experience
Work history
Nursery assistant
First Steps Nursery
Upper Norwood, Croydon
01.2018 - 04.2018
- Facilitated planning and implementation of daily activities to enhance children's learning and development.
- Supported emotional and social development by nurturing a safe environment.
- Organised classroom materials to promote an effective learning atmosphere.
- Collaborated with colleagues to design engaging lesson plans for diverse learning styles.
Nursery assistant
Ark montessory Nursery
Thornton Heath, Croydon
03.2017 - 07.2017
- Planned and implemented engaging activities to foster children's development and learning.
- Prepared nutritious snacks while maintaining a clean, safe environment for children.
- Collaborated with team members to assess children's progress and behaviour, delivering feedback to parents.
- Encouraged positive social interactions through guided play and conflict resolution techniques.
Customer service advisor
Croydon Council
Croydon
01.2010 - 12.2011
- Addressed customer inquiries, providing accurate product and service information.
- Managed customer complaints with professionalism to enhance overall satisfaction.
- Collaborated with team members to maintain an organised workspace for efficient service delivery.
- Utilised customer relationship management software to record interactions and track needs effectively.
Education
Bachelor of Arts - Early Years
University of Greenwich
London 09/2015 - 07/2018
BTEC extended diploma - Health and Social Care
Croydon College
London 09/2012 - 07/2014
Skills
- Confident communicator: handle high-volume telephone enquiries with clarity, empathy and professionalism; provide accurate information and resolve issues first time
- Team collaboration: build strong working relationships across functions to meet shared goals and support smooth day-to-day operations
- Active listening: quickly understand customer needs, clarify requirements and tailor responses to ensure a positive outcome
- Time management: prioritise competing tasks, manage deadlines and maintain productivity in fast-paced environments
- Organisation & planning: maintain accurate records, streamline workflows and keep schedules and resources on track
Timeline
Nursery assistant
First Steps Nursery
01.2018 - 04.2018
Nursery assistant
Ark montessory Nursery
03.2017 - 07.2017
Customer service advisor
Croydon Council
01.2010 - 12.2011
Bachelor of Arts - Early Years
University of Greenwich
09/2015 - 07/2018
BTEC extended diploma - Health and Social Care
Croydon College
09/2012 - 07/2014
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