Summary
Overview
Work history
Education
Skills
Timeline
Generic

Mariam Ali

Summary

Dynamic professional with a proactive attitude and high-level communication skills, adept at managing time efficiently and ensuring confidentiality. Fluent in multiple languages, offering exceptional data entry capabilities and proficiency in Microsoft Excel, Word, and PowerPoint. Committed to leveraging these competencies to drive organisational success and achieve career growth.


Overview

8
8
years of professional experience

Work history

P.A

Barking and Dagenham client
London, Essex
05.2024 - Current
  • ensure clients needs are met
  • complete daily activities with client
  • time managing by creating efficient schedule for client

Customer service representative

DWP/ SFE
London
07.2023 - 04.2024

-provide customers with precise information

- ensure customers' queries were answered

- complete calls in a timely manner and respectfully

- answering all calls professionally

- ensure all training given is reciprocated within work

English teacher

Al Tarbiyah private school
Riyadh
01.2020 - 06.2022
  • Responsible for teaching grades 1 and 2 Cambridge syllabus along with all four English skills.
  • prepare weekly plans and homework professionally and check them weekly in class and virtually
  • building rapport and supporting students with needed intervention to help improve their English
  • always encouraging students to speak as much as they can in English only
  • Encourage more student centred lessons to allow students to learn from their peers as well as learning from the teacher
  • preparing exams and assessments for students throughout the year and marking them correctly

English instructor

Princess Nourah University
Riyadh
10.2017 - 06.2020
  • teaching a class of 25-30 students general and academic English
  • developing their confidence in speaking and writing in English
  • preparing students for their exams by providing efficient intervention and revision
  • preparing all lessons to the needs of the students efficiently
  • responsible for all admin work for the class throughout the semester
  • proctoring and marking exams accurately

Education

A-Levels - Human Resources

CIPD Level 3 in HR
London
10/2019 - 12/2020

Higher National Diploma - Teaching English

Cambridge - CELTA
London
06/2017 - 07/2017

Bachelor of Arts - Education Studies

London South Bank University
London
09/2014 - 06/2017

A-Levels - English Literature and Language, Gov. & Politics and Media Studies

City and Islington College
London
09/2012 - 06/2014

Skills

  • Proactive attitude
  • High-Level communication
  • Time management
  • Fluent in multiple languages
  • Data entry capability
  • Confidentiality assurance
  • Microsoft Excel, word, PowerPoint


Timeline

P.A

Barking and Dagenham client
05.2024 - Current

Customer service representative

DWP/ SFE
07.2023 - 04.2024

English teacher

Al Tarbiyah private school
01.2020 - 06.2022

English instructor

Princess Nourah University
10.2017 - 06.2020

A-Levels - Human Resources

CIPD Level 3 in HR
10/2019 - 12/2020

Higher National Diploma - Teaching English

Cambridge - CELTA
06/2017 - 07/2017

Bachelor of Arts - Education Studies

London South Bank University
09/2014 - 06/2017

A-Levels - English Literature and Language, Gov. & Politics and Media Studies

City and Islington College
09/2012 - 06/2014
Mariam Ali