MARIAM ABIOLA
London,England United kingdom
Summary
I am passionate about all aspects of healthcare and the promotion of Good health. 2+Years of experience in providing both residential and supported living care. Experienced in dealing with young adult and elderly, some of them with emotional and behavioural problems. I provide flexible care to outpatients and residents, delivering guidance and encouragement through physical and emotional support , Whilst promoting best practices in healthcare management, healthcare compliance and healthcare operations.
I am passionate about improving the quality of life for vulnerable individuals.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Healthcare support worker
CareTech
Ilford, Redbridge
12.2024 - Current
- Led group activity programmes to support independence and encourage community inclusion.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate
action. - Do cleaning duties and cooking to support service users.
- Liaised with caregiving teams, family members and hospital departments to maintain continuity of care.
Support worker (Younger adults in care)
Spectra Care
Ilford, Redbridge
08.2024 - Current
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- provided support in social, physical, and emotional arears to assist clients with integration into the community
- Charted daily observations, mobility, activity, bowel movement and eating to aid continued client assessment.
- Demonstrated in-depth knowledge of key health, safety standards and infections controls.
- Supported clients with their day to day activities, such as getting ready for the day, preparation of their meal, medication administration and social activities.
- I carried out some domestic duties to keep clients environment clean and safe.
- Collaborated with multidisciplinary teams to coordinate services, address concerns and ensure continuity of care.
- Documented and maintained accurate vulnerable client records and updated systems while ensuring confidentiality and compliance with data protection.
- Prepared meeting agendas, took minutes and chased up with the management on outstanding meeting actions.
Ward hostess
Constellation
Enfield
02.2023 - 07.2023
- Kept knowledge of patients dietary needs to assist patient recovery.
- Delivered highly professional and customer focussed catering service to all patients.
- Recorded food temperatures at ward level and complied with all food hygiene standards.
- Provided courteous, efficient beverage and meal service to meet patient needs.
- Served patient meals at designated times and according to their designed meal plan and texture to maintain optimum patient health.
- Washed up patients crockery, disposing of waste appropriately.
Help desk operator
Barnet Hospital
Enfield
07.2024 - 09.2024
- Managed 55+daily inbound service requests via Zendesk platform, telephone calls and emails whilst maintaining confidentiality and data protection compliance.
- Escalated complex complaints and inquiries to appropriate departments as required to support continuous improvement.
- Reduced customer response time by 40% through strategic systematic Zendesk implementation and workflow optimization .
- Interpreted and logged requests, inputting details into an in-house system (Zendesk), providing tracking and regular updates to the status of the request inline with Service Level Agreement .
- Sorted and dispatched calls to relevant departments .
- Assigned and allocated jobs to the quality support service team based on priority using my initiative and support from the team.
- Proficient with Excel, MS Word, outlook, internet and PowerPoint for inputting, organising and data entry such as PMS, Catering invoice, jobs done e.t.c
- Excelled in a high pressure hospital environment with exceptional organizational skill and ability to prioritize tasks to meet deadlines.
Education
Master of Science - Management with Digital Marketing
University of Hertfordshire
Hatfield 09.2023 - 08.2024
Bachelor of Science - Mass Communication
Babcock University
Ogun State09.2018
Skills
- Care plan management
- Safe guarding
- First Aid Training
- Compassionate
- Empathetic
- Confidentiality
- Team Player
- Communication
- Elderly Care
- Young Adult care
- Healthcare software proficiency
Certification
- Food Handling and safety certification
- CPR and First Aid
- Moving and handling
- Mandatory Training
- Prevention and Management of Violence and aggression team
- Care
References
References available upon request.
Timeline
Healthcare support worker
CareTech
12.2024 - Current
Support worker (Younger adults in care)
Spectra Care
08.2024 - Current
Help desk operator
Barnet Hospital
07.2024 - 09.2024
Master of Science - Management with Digital Marketing
University of Hertfordshire
09.2023 - 08.2024
Ward hostess
Constellation
02.2023 - 07.2023
Bachelor of Science - Mass Communication
Babcock University