MARIA LOPES
Summary
Having worked in a range of unique and fast paced environments provided by waitressing and working with animals, I have developed a hardworking and robust character. I am able to work well under pressure in different work circumstances due to my great adaptability skills, supported by my ability to think critically and analyze situations to differ my approach. Being a highly passionate person, I complete any tasks I am required to the highest of my capabilities and in a timely manner, and offer friendly and attentive customer service through strong interpersonal and communication skills.
Overview
8
8
years of professional experience
Work history
Cat Carer and Customer Assistant
Lady Dinah's Cat Emporium
London
2024.06 - Current
- Keeping to a routine structured by feeding and cleaning as well as prioritizing tasks that assure good welfare of the cafe cats.
- Administering medication and health treatments, ensuring correct dosage and timing to cats.
- Providing cafe visitors with support when interacting with different cats by tailoring the method of approach to the animal's personalities, describing the best ways to befriend a cat.
Waitress
The Rosarium
London
2023.05 - 2023.12
- Greeted customers, presented menus and shared information about available special items.
- Met special dietary requests with careful preparation and presentation of dishes.
- Verified completed orders and served guests at tables.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
Animal Welfare Officer
Newham Council
East London
2023.06 - 2023.10
- Was present in the investigation of cruelty cases reported by public.
- Helped in resolving public complaints concerning abandoned or nuisance animals within community areas.
- Kept animal cages spotlessly clean to minimize infection risks.
- Assisted in the rescue of abused, neglected animals for a safer environment.
Waitress
Leonardo Royal Hotel
London
2022.05 - 2022.08
- Enhanced guest satisfaction through attentive and prompt service.
- Prepared tables for guests and reset tables between customers.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
Bartender
Hoxton Pony
Shoreditch
2021.05 - 2021.08
- Completed end-of-day cleanup to reset bar for next day.
- Created an inviting atmosphere through friendly interaction with customers.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Recommended drinks to customers, increasing overall sales.
Dog Day-care Volunteer
Paws Indoors
Southend
2020.09 - 2021.04
- Feeding dogs at the day-care.
- Cleaning the dogs’ waste products.
- Doing cleaning jobs around the building.
- Preventing confrontations between dogs.
- Doing health checks on the dogs.
Waitress
Wimpy
Hornchurch
2019.12 - 2020.12
- Presenting a professional and friendly first impression to all customers.
- Answering incoming calls.
- Taking customer orders.
- Organizing food deliveries in the back room.
- Running errands such as shopping for food ingredients.
Farm Assistant
Foxburrows Farm and Children’s Zoo
Hainault Forest
2019.11 - 2020.05
- Welcoming visitors, being friendly with them, answering any questions.
- Cleaning animal enclosures.
- Closing the farm.
- Grooming animals.
- Walking ponies around the forest.
- Sorting haybales, food deliveries.
Farm Assistant
Wellgate Community Farm
Romford
2017.04 - 2017.04
- Cleaning out different animal enclosures.
- Interacting with different animals such as sheep, goats, cows, and turkey.
- Feeding different animal.s
- Cleaning around the facilities.
- Grooming animals, sheering sheep.
- Welcoming visitors.
Education
Bachelor of Science - Animal Management Pet Behaviour and Welfare
Anglia Ruskin University
Writtle 2021.09 -
Diploma of Higher Education - Animal Management
Southessex College
Southend-on-Sea 2019.09 - 2021.05
GCSEs -
Eastbury Comprehensive School
2014.09 - 2019.05
Skills
- Proficiency in Microsoft Word
- Proficiency in PowerPoint
- Excellent communication and written skills
- Highly adaptable
- Quick learning
- Administrative functions
- Emotional resilience
- Time-management
- Active listening
- Critical thinking and analysis
- Social media
Affiliations
- Painting.
- Writing and Journaling.
- Reading.
Languages
Portuguese
Advanced
Spanish
Intermediate
References
References available upon request.
Timeline
Cat Carer and Customer Assistant
Lady Dinah's Cat Emporium
2024.06 - Current
Animal Welfare Officer
Newham Council
2023.06 - 2023.10
Waitress
The Rosarium
2023.05 - 2023.12
Waitress
Leonardo Royal Hotel
2022.05 - 2022.08
Bachelor of Science - Animal Management Pet Behaviour and Welfare
Anglia Ruskin University
2021.09 -
Bartender
Hoxton Pony
2021.05 - 2021.08
Dog Day-care Volunteer
Paws Indoors
2020.09 - 2021.04
Waitress
Wimpy
2019.12 - 2020.12
Farm Assistant
Foxburrows Farm and Children’s Zoo
2019.11 - 2020.05
Diploma of Higher Education - Animal Management
Southessex College
2019.09 - 2021.05
Farm Assistant
Wellgate Community Farm
2017.04 - 2017.04
GCSEs -
Eastbury Comprehensive School
2014.09 - 2019.05