MARIA JOSE PLATERO

Search & Interaction Safety | 2025 – Present

• Policy evaluation for interactive features, identifying gaps, misalignments, and inconsistencies, to inform cross-functional decision-making across regional markets.
• Risk mitigation in minor safety and adult content policies (including exploitation and abuse), producing actionable reports with recommendations.
• Collaborated with AI, Product, and Policy teams to implement automated solutions, streamline processes, and improve operational efficiency across multiple regional markets.

Short Video Operations - Project Lead | 2021 – 2025

• Led moderation projects for sensitive content, driving platform safety, and reducing escalations at a regional level.
• Coordinated shift operations, project allocation, queue distribution, and SLA compliance, while supporting team performance and well-being.
• Project coordination and process improvement: analysed content queues, calibration practices, and policy adherence, producing dashboards and actionable recommendations for regional stakeholders.
• Cross-functional collaboration with Policy, Product, Operations, and Data teams to mitigate risk and optimise workflows across regional markets.
• Developed workshops, tracking tools, and feedback mechanisms to support operational excellence.

• Independently managed projects for international development and humanitarian organisations, overseeing priorities, deadlines, and resources to ensure timely delivery.
• Collaborated with project coordinators to align project execution with client needs and expectations.
• Developed specialised glossaries and style guides to streamline workflows and ensure consistent, context-sensitive translations.

• Coordinated multilingual translation and localisation projects across Marketing, Legal, and Customer Service teams.
• Developed terminology databases and style guides to standardise processes.
• Managed priorities, resources, and deadlines during critical projects.

• Supervised front-of-house staff, coordinated shifts, and optimised team workflow.
• Managed inventory, stock control, and ensured compliance with health and safety standards.
• Led recruitment, onboarding, training, and coaching of the team to maintain high performance and engagement.