Maria Jose Carrillo Portilla
Gdansk,Poland
Summary
Experienced professional with a strong background in customer service, administrative support, and process coordination across diverse industries. Demonstrates expertise in maintaining accurate records using SAP, generating detailed reports and analyses, and facilitating cross-department communication to optimise operations. Skilled in project coordination, process improvement initiatives, and ensuring compliance with documentation standards. Proficient in MS Office Suite and adept at managing time-sensitive tasks while fostering collaboration among teams. Committed to driving operational efficiency and supporting organisational goals through meticulous attention to detail and effective stakeholder communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Metsä Board
Gdansk
06.2024 - 12.2026
- Maintained accurate customer and operational records in SAP.
- Prepared reports and summaries to support management decisions.
- Coordinated communication between sales, logistics, and credit teams to ensure smooth operations.
- Supported process improvements and operational efficiency initiatives.
Senior Process Executive
Cognizant
Gdansk
01.2022 - 03.2023
- Verified contracts and documentation for compliance and accuracy.
- Generated operational reports, summaries, and analyses for internal teams.
- Coordinated tasks across multiple teams and departments for project completion.
- Maintained confidential records and ensured proper data handling.
Facilities Assistant/Receptionist
MITIE Facilities Management
London
09.2020 - 10.2021
- Assisted with daily administrative tasks, document circulation, and office organization.
- Coordinated communication between staff and external visitors.
- Supported implementation of internal projects and operational improvements.
Front of the House
Lexington Catering
London
10.2015 - 02.2020
- Managed administrative operations including stock, scheduling, and reporting.
- Prepared operational documentation, invoices, and internal records.
- Supported team communication and cross-department coordination.
Education
Undergraduate - Criminology
Open University
London 2025
Higher National Diploma - Transport Management
Instituto Abastos
Valencia2010
Skills
- Administrative Support & Documentation
- Reports, Summaries & Business Analysis
- Project Coordination & Process Support
- Cross-Department Communication
- MS Office Suite (Word, Excel, PowerPoint, Outlook)
- SAP & Data Accuracy
- Time & Deadline Management
- Customer & Stakeholder Communication
- Teamwork & Collaboration
- Process Improvement & Efficiency
Certification
- Microsoft Excel – From Beginner to Expert, Udemy / Cognizant
- Cyber Security, SAT Mitie Training
- Managing Disciplinaries & Grievances, Mitie Training
- DSE Assessor, Mitie Training
Languages
Spanish
English
Websites, Portfolios and Profiles
www.linkedin.com/in/maria-carrillo-portilla-0001bb139/
Interests
- Cycling & outdoor activities 🚴‍♀️
- Watching movies & cinema analysis 🎬
- Karaoke & music exploration 🎤
- Humanities & philosophy research đź“š
Timeline
Customer Service Specialist
Metsä Board
06.2024 - 12.2026
Senior Process Executive
Cognizant
01.2022 - 03.2023
Facilities Assistant/Receptionist
MITIE Facilities Management
09.2020 - 10.2021
Front of the House
Lexington Catering
10.2015 - 02.2020
Undergraduate - Criminology
Open University
Higher National Diploma - Transport Management
Instituto Abastos