Maria Isabel Munoz Ortigosa
Glasgow,Glasgow
Summary
Detail-oriented professional with advanced proficiency in Microsoft Excel, SAP software, and ERP systems. Expertise in supply chain software, shipment tracking, and data analysis, with proven capabilities in process mapping and warehousing operations. Skilled in proactive communication and vendor relationship management, fostering efficient collaboration and operational excellence.
Overview
2027
2027
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Supply Chain Coordinator
Indigo Lighthouse Ltd
Glasgow
03.2018 - 04.2026
- Facilitated order placements and supported supplier follow-ups until all stock was delivered.
- Monitored back orders and reduced customer impact through effective communication.
- Compiled and distributed month-end reports.
- Generated daily reports for Supply Chain, Client Services and Warehouse management.
- Participated in supplier meetings via phone and on-site visits to Germany.
- Assisted operations at distribution centres in UK and Germany
- Controlled stock levels for three suppliers: Bausch&Lomb, Johnson & Johnson, Alcon and assisted with Coopervision and Menicon
- Addressed issues related to incorrect deliveries.
- Managed supplier relationships to ensure consistent quality and delivery timescales.
- Enhanced supplier performance through monthly calls.
- Trained new staff members in company-specific supply chain procedures and standards.
- Worked with senior leaders to discuss and address demand forecasts, informing business growth strategy.
COLLECTIONS AND RECOVERIES AGENT
TESCO BANK
Edinburgh
10.2015 - 03.2017
- Managed customer's credit card and loan debts.
- Chased debtors to ensure overdue debts were settled.
- Maintained detailed records of all interactions with clients, helping to personalise future communications.
- Handled inbound and outbound calls with customers in the UK and Ireland.
- Recorded payments and established payment plans with customers.
- Updated customer records and initiated direct debit arrangements.
- Logged and resolved complaints from customers and third parties accurately.
SUPPLY CHAIN ADMINISTRATOR
HUNTER BOOT LTD
Edinburgh
02.2015 - 07.2015
- Analysed integration issues related to Dynamics AX and Styleman.
- Provided administrative support to supply chain team.
- Assisted with credit control and customer service tasks.
SALES SUPPORT EXECUTIVE
INDIGOVISION LTD.
Milton Bridge-Edinburgh
10.2014 - 02.2015
- Supported sales processes through order placement and stock availability checks.
- Assured accurate customer invoicing and addressed order queries effectively.
- Coordinated with manufacturing plants for timely order processing and deliveries.
- Collaborated with warehouses, hubs, and credit controllers in administrative tasks.
ANALYST - CUSTOMER SUPPLY & INVENTORY
SC JOHNSON
Frimley, Surrey
03.2011 - 10.2014
- Responsible for accurate and timely processing of orders for a portfolio of dedicated customers
- Accountable for maximising case fill level in line with company and customer targets
- Liaising internally with local Sales, Logistics and Marketing
- Proactively informing customers of unfulfilled or incomplete orders
- Responsible for organising and attending face to face meetings with customers and Sales
- Involvement in process improvement projects
- Contributed to team projects by providing key analytic insights.
- Created comprehensive reports, aiding in strategic planning.
- Assisted with continuous improvement initiatives, applying data findings to address underperforming areas.
- Automated tasks to increase efficiency and reduce department workload.
- Assisted teams with implementing new recommendations and revising instructions for staff.
- Documented workflow charts, records and job descriptions to guide overall organisational improvements.
- Helped organisations improve customer satisfaction and achieve measurable results.
INTERNATIONAL CREDIT CONTROLLER AND DEBT COLLECTOR
AT&T
Glasgow
08.2008 - 01.2011
- Assisted in achieving individual payment commitment targets of $2 million per month.
- Provided monthly and weekly credit reports using Excel.
- Maintained procedures for accurate cash collection.
- Collaborated with sales teams and service managers to resolve customer disputes.
- Supported account reconciliation and cash allocation processes.
- Worked in both English and Spanish.
- Assisted with training and onboarding of new members of staff .
OPERATIONS CENTRE CLERK
UPS Ltd
Nottingham
01.2002 - 07.2008
- Assisted customers with inquiries and complaints regarding tracking and tracing of deliveries.
- Facilitated service rate quotes for clients.
- Addressed issues related to damaged and lost freight complaints.
- Applied knowledge of customs requirements as necessary.
- Prepared delivery reports for internal use.
- Supported sales team, drivers, call centre, and depot staff as needed.
- Assisted with training and onboarding of new staff.
DISPATCH AGENT
UPS Ltd
- Facilitated order dispatch from call centre to various depots.
- Coordinated timely deliveries to ensure customer satisfaction.
- Assisted in providing accurate directions when necessary.
- Ensured compliance with cut-off times for order processing.
- Supported new staff through coaching and guidance.
INBOUND CALL CENTRE AGENT
UPS Ltd
- Handled inbound customer calls
- Provided information and solutions to customers
- Ensured satisfactory resolution to enquiries relating to pick-ups
- Responsible for solving complaints and general enquiries
- Marketed and promoted additional services
- Collaborated closely with the team for achieving collective targets.
Education
English Language and Literature (BA) - English Studies, Literature, Linguistics, History
UNIVERSITY OF GRANADA
Granada, Spain 01.1996 - 01.2001
Master of Arts - English Studies
University of Granada
Granada, Spain 10.2001 - 10.2001
Humanities Combined (Diploma of Higher Education) -
UNIVERSITY OF ULSTER
Coleraine, Northern Ireland 01.1999 - 01.2000
English teaching (150 hour online TEFL) - Teacher of English as a Foreign Language
Online09.2006
Skills
- Microsoft excel advanced level
- Supply chain software use
- Understanding of lean principles
- Proactive communication
- SAP software use
- Data analysis capability
- Warehousing operations understanding
- Compliance regulations awareness
- Knowledge of erp systems
- Shipment tracking
- Vendor relationship building
- Vendor relationship management
- Process mapping
Certification
- Driving Licence
- Present
Languages
English - Fluent
Beginner
Spanish - Fluent
Beginner
Affiliations
- Spanish dance teaching and performing
- Playing instruments
Accomplishments
Achieved the highest KPIs results for the Spanish team at Johnson & Johnson. Both individual and team contributions were of the essence.
Timeline
Supply Chain Coordinator
Indigo Lighthouse Ltd
03.2018 - 04.2026
COLLECTIONS AND RECOVERIES AGENT
TESCO BANK
10.2015 - 03.2017
SUPPLY CHAIN ADMINISTRATOR
HUNTER BOOT LTD
02.2015 - 07.2015
SALES SUPPORT EXECUTIVE
INDIGOVISION LTD.
10.2014 - 02.2015
ANALYST - CUSTOMER SUPPLY & INVENTORY
SC JOHNSON
03.2011 - 10.2014
INTERNATIONAL CREDIT CONTROLLER AND DEBT COLLECTOR
AT&T
08.2008 - 01.2011
OPERATIONS CENTRE CLERK
UPS Ltd
01.2002 - 07.2008
Master of Arts - English Studies
University of Granada
10.2001 - 10.2001
Humanities Combined (Diploma of Higher Education) -
UNIVERSITY OF ULSTER
01.1999 - 01.2000
English Language and Literature (BA) - English Studies, Literature, Linguistics, History
UNIVERSITY OF GRANADA
01.1996 - 01.2001
DISPATCH AGENT
UPS Ltd
INBOUND CALL CENTRE AGENT
UPS Ltd