MARIA INÊS Martins MIROTO

• Responsible for development and execution of eCommerce delivery project and roadmap
• Collaborate and communicate effectively with internal and external stakeholders, including technical experts to identify solutions to improve operations
• Responsible to make data driven decisions based on understanding end to end process, cost and productivity.
• Help define new and innovative solutions aligned with strategic direction, keeping in mind cost and productivity and what is the best for the final customer
• Responsible for management of relationship with Retail Partner (Collect Plus, out of home partner)
• Support Retail expansion in the UK through different products and growth of the network, increased from 3,200 to 4,600 stores.
• With launch of services like Drop off and Print in store increase volumes, achieving a growth of 300%.
• Work closely with Sales, IT, Marketing and Pricing as well as direct customers to influence and make key decisions
• Responsible for deliver projects on time and with cross functional team.
• Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
• Tracked and communicated project status, timelines and action items from project inception to delivery.
• Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
• Trained and mentored junior team members, leveraging previous experiences in boosting project progress.
• Built relationships with stakeholders through outstanding client management skills.
• Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
• Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
• Designed project presentations and reports for executive teams.
• Drove client retention through quality project execution.
• Led end-to-end value proposition creation, aligning strategic technology strategies.

• Oversaw logistics and operations to deliver process optimisations and efficiencies.
• Responsible for Data collection in more than 100 sites to support station optimisation and integration of TNT and FedEx
• Set up configuration of integration from an engineering perspective
• Lead engineer for Retail eCommerce projects
• Participation in Retail eCommerce projects
• Lead engineering key projects for cost reduction and productivity optimisation
• Implemented continuous improvement initiatives to reduce transportation costs.
• Created relevant, accurate engineering documentation in line with company and regulatory standards.

• Responsible for Customer forecast and demand planning of every market (Europe, Asia and America)
• Forecast Modulation for email and phone calls for the different markets in the world in order to obtain number of Partner and Customer service agents needed to reply efficiently to demand from the customer and partners
• Interaction between Partner and Customer Service departments
• Adapted to changing project requirements, demonstrating flexibility and problem-solving skills to overcome unexpected challenges.
• Prepared accurate, non-technical charts to present data in visual manner.

• Responsible for Sales forecast and demand planning of External Market (Europe, Asia and Africa), making sure those markets are provided with enough product
• Interaction between commercial area and production department.

Responsible for SFA accuracy and BIAS analysis

• Implemented data-driven demand forecasting strategies to minimise stockouts and excess inventory.
• Monitored inventory and conducted periodic audits to align replenishment with business objectives.
• Enabled effective stock management by recording all materials movements in SAP.

• Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
• Created and maintained database containing information on business proposals and contacts.
• Leveraged market and competitor data to identify market opportunities and gaps.
• Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
• Responsible for prospection of new customers and maintenance of existent accounts
• Responsible for Business Development and customer support
• Responsible for negotiation and budget proposals

• Directed daily operations to achieve maximum output and reduce costs.
• Liaised with customers and other departments to plan timely transportation of goods.
• Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
• Coordinated end-to-end supply chain operations for timely and cost-effective delivery of goods.
• Responsible for demand plans
• In charge of the management of stocks reposition of final product
• Collaborate with different stakeholders from areas of Production, Customer Service and commercial team.