Maria Gloria Basilio Martins Sousa
Canterbury,Kent
Summary
Diligent Cleaner Supervisor experienced in leading teams to maintain pristine environments and improve operational efficiency. Achieved heightened client satisfaction through effective training, adherence to safety standards, and implementation of new cleaning protocols. Focused on driving high standards and enhancing team productivity.
Overview
2
2
Languages
1
1
year of post-secondary education
22
22
years of professional experience
Work history
Cleaner supervisor
OCS Group UK
London
2018.03 - 2026.06
- Ensured cleanliness of premises by supervising and participating in cleaning tasks.
- Achieved high sanitation standards with meticulous attention to detail.
- Boosted customer satisfaction with thorough and efficient cleaning services.
- Conducted staff training sessions to enhance understanding of hygiene protocols.
- Streamlined operations by creating effective duty rosters for cleaners.
- Directed specific cleaning duties to team members to ensure thorough coverage of all areas., ensured timely completion of duties.
- Coordinated with management, kept them informed about cleaning activities and issues.
- Adapted quickly to changes in schedules or routines, minimised disruptions in service.
- Resolved grievances amongst staff members to foster team harmony.
- Established a healthy work environment by implementing safety measures.
Nurse
Celma Nursery
Crystal Palace, Crystal Palace
2017.01 - 2018.02
- Delivered high-quality patient care through medication administration, routine checks, and accurate updates of medical records.
- Facilitated the recovery of patients through constant monitoring and evaluation of condition.
- Conducted triage in accident and emergency department for effective patient management.
- Coordinated discharge planning to ensure seamless transition from hospital to home.
- Collaborated with a multidisciplinary team for improved patient outcomes.
- Liaised effectively with patients' families, facilitating communication between medical staff and family members.
- Demonstrated excellent interpersonal skills, fostering strong relationships with colleagues and patients alike.
- Championed the implementation of evidence-based practice within the nursing team.
- Participated regularly in professional development activities to enhance nursing skills.
- Executed wound dressings to promote optimal healing and prevent infection.
- Delivered health education programmes to promote community health awareness.
Waiter
Chave De ouro
Crystal Palace , Croydon
2014.09 - 2016.06
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Facilitated special dietary requests to improve customer dining experience.
- Explained dish components clearly to inform customers' decisions.
- Supported food preparation to ensure prompt service delivery.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Prepared table settings to create an inviting dining atmosphere. for optimal dining experience.
Cleaner
ISS
Odivelas, Lisbon
2004.06 - 2013.11
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Executed thorough daily dusting and hoovering to uphold cleanliness and hygiene standards across all areas.
- Utilised power washers, carpet cleaners and buffers to deliver high-quality cleaning in large spaces, including school halls and office buildings.
- Delivered deep cleaning services for post-construction and move-in situations.
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
- Contributed to improved health standards with meticulous kitchen cleaning routines in restaurants.
- Ensured the provision of clean towels and toiletries for guest satisfaction in hotel suites.
- Maintained tidiness and organisation of communal areas to enhance functionality.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Worked quickly to complete cleaning within allotted timeframes.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Upheld privacy regulations whilst carrying out duties in sensitive areas such as hospital wards or care homes.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Secured premises at end of shift, ensuring safety of all areas.
- Promoted good maintenance habits amongst team members through regular training sessions.
- Addressed specific customer requests and concerns promptly, enhancing overall satisfaction.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Executed thorough daily dusting and hoovering to uphold cleanliness and hygiene standards across all areas.
Education
GCSEs - Account
Job Centrer
Portugal 2006.09 - 2007.09
Skills
- Green cleaning practices
- Health and safety compliance
- Quality Assurance
- Quality focus
- Maintenance expertise
- Inventory management
- Dusting techniques
- Problem-solving
- Communication skills
- Team leader
- Leadership
- Team building
- Calm under pressure
- Multilingual
Affiliations
- Reading
- Travelling
- Gardening
Languages
Portuguese
Fluent
English
Advanced
Timeline
Cleaner supervisor
OCS Group UK
2018.03 - 2026.06
Nurse
Celma Nursery
2017.01 - 2018.02
Waiter
Chave De ouro
2014.09 - 2016.06
GCSEs - Account
Job Centrer
2006.09 - 2007.09
Cleaner
ISS
2004.06 - 2013.11