Maria De Lourdes Tobar Calderon

Pharmacy dispensers are vital members of the pharmacy team responsible for accurately assembling and labelling prescription medicines under pharmacist supervision. Key duties include managing medication stock (ordering, receiving, rotating, and checking expiry dates), operating computer systems for records, handling prescriptions, and providing high-quality service to patients.

• Also Customer Service: Acting as the first point of contact for patients, answering queries face-to-face or via telephone, and issuing prescriptions.

A pharmacy assistant supports pharmacists by managing administrative, clerical, and stock-related tasks, including processing prescriptions, handling customer service (over-the-counter queries, payments), managing inventory (ordering, stocking, checking expiry dates), and maintaining records, all while ensuring accuracy and patient safety under the pharmacist's supervision. They are crucial for the smooth operation of a pharmacy, acting as the essential support crew for pharmacists and technicians.

• Customer Service: Greeting customers, answering phones, helping find non-prescription items, explaining basic product info, handling payments, and referring complex questions to the pharmacist.
• Prescription Processing: Receiving orders, entering data, preparing labels, counting and packaging medications (under supervision), and preparing insurance forms.
• Inventory Management: Receiving, unloading, and stocking deliveries; monitoring stock levels; ordering supplies; checking and removing expired medications.
• Administrative Tasks: Maintaining patient records, managing files, and handling general paperwork.
• Pharmacy Operations:Ensuring cleanliness, organizing the workspace, and adhering to regulations.