Maria Barbera Tomas

• Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies. Receptionists.
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
• Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
• Trained staff on best practices to achieve optimal productivity.
• Highlighted individual and team accomplishments and made recommendations on new and impactful methods of recognition.
• Analysed consumer behaviour and adjusted product positioning and store layout accordingly.
• Enforced company policies and guidelines for all employees.
• Researched emerging and trending products and updated store merchandise.

• In charge of the operations of the whole building, activities, studio classes, bookings, competition pool, leisure pool, gym etc..
• Managing a team of 100 staff or more, doing the rotas, timesheets, health and safety of the building, security checks, customer service and dealing with complaints and first aid emergencies
• Increased team productivity through effective staff planning, coordination and task delegation.
• Maintained spotless and tidy working areas to create risk-free and productive environments.
• Dealt with customer complaints and rectified product and service issues.
• Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Managed staff rotas, planning workloads effectively and strategically.
• Identified operational problems and proposed solutions to management, improving service efficiency.
• Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
• Maintained clean, organised working areas to create positive, productive environments with minimal risk.
• Built customer retention and satisfaction by delivering top-quality service.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Maintained documents and records to comply with internal policies and external regulations.
• Motivated team through providing hands-on practical support to all members of staff on duty.

In charge of delivering courses for new lifeguards to be.

Doing weekly training.

Health and safety of pool operating procedures

• Promoted to a senior position, managing a team of 13 lifeguard, making rotations, organising lunches and cleaning rotas making sure the staff is working as a team and following procedures.

• Lifeguarding the pool and taking some swimming lessons

• Inspired swimmers to develop consistent practice routines, consistently promoting health, strength and wellbeing.
• Suggested safety initiatives and methods of poolside hazard prevention to safeguard all guests.
• Curated strength and mobility routines to develop and maintain sport-specific endurance.
• Engaged, coached and inspired students of all ages to achieve swimming goals.
• Delivered fun, practical swimming programmes to meet class objectives.
• Enforced continuous certification for coaches and lifeguards.
• Supervised and mentored new team members to build competent and confident teaching team.
• Established and maintained excellent customer relationships, putting pupils at ease with confident, can-do attitude.
• Maintained punctual service in line with specified programme timetables.

• Of Keswick facebook page
• As a senior Team Member my duties are usually reception, some split shifts helping in the kitchen and front of house and some helping with the cleaning
• At Keswick I am second in charge of the food and beverage department, ensuring we are well stocked and that all staff is following good procedures, I also train some of the new staff and organise school group meals, also purchasing the food we need for the needs of the hostel
• And meal preparing
• At Borrowdale my main duties are usually reception, sometimes at the bar and some split shifts kitchen/ cleaning
• I am also in charge of the cleaning/deep cleaning schedules making sure everything is being done properly, using the right chemicals and is that all is ticked off the list
• 15.500

• Opening the mail & distributing it accordingly
• Answering telephone calls, taking messages or dealing with callers when necessary
• My main duties were communicating with other departments, fulfilling objectives and directions from the senior management of the company, negotiating with suppliers, Identification of alternative sources of supply for all stock items to ensure no over reliance on any supplier
• Making sure efficient levels of stocks being maintained, no overstocking, no stock outs
• Receipting of all goods into stock, including verification of delivery notes
• Responsible for regular cycle counts of all stock items and investigation of variances, Responsible for monthly full stock take and investigation of variances
• Keeping stock control systems up to date, Producing regular reports on a weekly and monthly basis., Following the recent floods in Cumbria my team and i had to deal with the guests we had in the hostel while the floodings, making sure the hostel was a safe place and the guest were happy and relaxed, after the floods we received many really good comments from guests who sent letters to the Head
• Office to let them know the professionalism that we all had dealing with the matter and how good the team was
• Head office nominate us with the passion award for all our efforts
• Groups

• YHA top 5 ranking in Best UK Hotel category.

• Taking care of tetraplegic pacients, living in with them carrying their needs in personal care, doing shopping or doctors appointments, finance matters if needed etc.
• DBS checked £500 a week

• Manage the designated site by coordinating all site activities ensuring that the site operates to the best possible standards
• Encouraging all employees and volunteers to consistently deliver a positive experience to all customers
• Review and respond to customer feedback seeking opportunities to improve the overall customer experience .Ensure the efficient use of YHA's booking system to generate income and maximise profitability for the YHA
• Provide support in meeting standards (health and safety/CMI
• Risk Assessments, Audits, CORE, Security, Food and Safety and staff training/induction) and adhered to these, £20.000 pa

• To manage the effective delivery of customer service, encouraging all employees and volunteers to consistently deliver a positive experience to all customers
• Proactively review and respond to customer feedback seeking opportunities to improve the overall customer experience
• Effectively support the manager to report and comply with YHA's budget and financial management/ accounting systems to control expenditure and income
• Positively support the manager and contribute to new ideas and areas for improvement to the overall product and service within the hostel
• Ensure compliance with all Health & Safety regulations
• Run the hostel in the absence of the Manager and provide support to other hostel functions where necessary
• Food and beverage management, making sure the hostel is fully stock and ready to provide good quality food, food preparation for groups on full board and individual guests
• (80 beds)

• Both reception and helping other departments when needed
• Responsible for meeting and greeting visitors and providing them with a first class custormer service, checking them in and out
• Answering the phone and dealing with enquiries
• Allocating bookings in our internal booking system and over the phone
• Receiving deliveries, couriers, dealing with emails
• Ensuring that the hostel is well clean and welcoming.

• Mainly reception shifts as the hostel was self catering, checking in and out guests, helping with the cleaning in the mornings
• (90 beds) £15.000 pa

• To manage the effective delivery of customer service, encouraging all employees and volunteers to consistently deliver a positive experience to all customers
• Proactively review and respond to customer feedback seeking opportunities to improve the overall customer experience
• Effectively support the manager to report and comply with YHA's budget and financial management/ accounting systems to control expenditure and income
• Positively support the manager and contribute to new ideas and areas for improvement to the overall product and service within the hostel
• Ensure compliance with all Health & Safety regulations
• Deputise in the absence of the Manager and provide support to other hostel functions where necessary
• Food and beverage management, making sure the hostel is fully stock and ready to provide good quality food, food preparation for groups on full board and individual guests
• 19.000 pa

• As this was just a 35 bed hostel main duties were being on top of cleanliness and offering an excellent customer service, as a self catering hostel and due to its remote location and its lack of electric power and water I started providing food to guests who arrived not knowing how isolated it was which increment the profit that year, also providing them with packed breakfast
• (35 beds) £22.000 pa

• Mainly reception shifts as the hostel was self catering, checking in and out guests, providing them with local information and helping with the cleaning in the mornings
• (90 beds)

• Hotel Luz, Center and Jaime I - Castelló de la Plana, Castellón provincia, , Hotel Center, Hotel Jaime I
• Achieved stock availability each month through regular ordering and sales analysis.
• Updated inventory management systems to improve product availability data.
• Investigated missing items, discrepancies and losses.
• Maintained neat and clean store areas in line with health and safety policies.
• Optimised efficiency of stock operations using data from hand-held scanners.
• Managed stock rotations to balance inventory of perishable products and minimise wastage.
• Trained warehouse staff to maintain stock inventory.
• Guaranteed high supply service levels to drive productivity.
• Planned orders with supplies, producing re-order point reports to guide strategic decision-making.
• Scheduled delivery and logistical operations to minimise risk of delays.
• Employed manual handling procedures to carry out safe stock counts.
• STOCK CONTROL DUTIES
• Processing purchase orders from all departments of the 3 hotels
• Receiving Deliveries
• Reconciling Delivery notes with purchase orders
• Organising stock on shelves and buckets
• Place stock in designated areas for ongoing projects
• Monthly stock take and reconciliation of stock
• ADMININSTRATIVE DUTIES
• Entering stock items in the system and allocating them to their respective jobs
• Monthly stock take and reconciliation of stock.

• Approve loans within specified limits, and refer loan applications outside those limits to management for approval
• Meet with applicants to obtain information for loan applications and to answer questions about the process
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information
• Review and update credit and loan files
• Submit applications to credit analysts for verification and recommendation
• Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.

• Stationary shop: My duties as a new shop were to find clients and talk to them about who we were and what we did, studying the market and setting better deals than other shops could offer for them
• Once we had enough clients I was mainly in the shop, taking orders and arranging them to be sent to them
• Placing orders for the shop itself and doing the accounts of the shop
• Looking after the stock, the invoicing and the opening and closing of the shop.

• As a foreigner in a new Country I started as a waitress in, , and once I gained some fluency in
• English I worked as Duty supervisor for Starbucks this involved doing rotas for the employees, placing orders, taking care of the budget, cash handling and customer service.

• For an Appraisals company
• My duties were assigning Arquitects to projects, talking to clients and Banks, and make sure everything was done on time.

• I started as an assistant for an Arquitect
• My duties were mainly talking to the clients, arranging his meetings, writing his memos for the projects, putting together all the maps, memos and legal papers and taking them to the Council for its approval.

2 in Coaching Scottish swimming