Summary
Overview
Work history
Education
Skills
Timeline
Generic

Maria Barbara Faggiano

London

Summary

I am an enthusiastic and dynamic Department Manager, focus on details and achieve the monthly targets. I am eager to pursue my passion as a Trainer Manager.

Overview

12
12
years of professional experience

Work history

Department Manager

United Colors of Benetton- Oxford Street
London, England
11.2021 - Current
  • Monitor team members progress and performance (discussion form, middle probation, end of probation, monthly one to one, return to work);
  • Create training charts to keep track of and set goals for team training(such as till-KPI'S-up selling -cross selling-refund-exchange-store credit-prevention loss );
  • Opening (banking, floors planning and KPIs analysis, sending weekly taking sheet to Head Quarters and close the Petty cash every month), closing (daily handover and sending taking sheet to head office);
  • Lead the team through motivation;
  • Solve all the technical and operational issues;
  • Deal with customer’s complain;
  • Fire Marshal and First Aid course.

Senior Sale Consultant

United Colors of Benetton- Oxford Street
London, England
01.2020 - 10.2020
  • Deliver excellent customer service;
  • Share product knowledge with starters (store sales target /bestsellers/ standards);
  • Support VM and stock room team;
  • Manage the click and collect.

Sale assistant

United Colors of Benetton- Oxford Street
London, England
10.2019 - 12.2019
  • Best seller of the months;
  • Deliver excellent customer service;
  • Maintain the immaculate appearance of the store;
  • Assisted customers with product selection and sales, recommending items to increase transaction value.


Sale assistant

Decathlon
Bologna, Italy
06.2019 - 09.2019
  • Customer service- Sport adviser ( swimming and team sport);
  • Till ( cash - card - store credit - gift card- exchange-refund);
  • Delivery;
  • Maintained knowledge of products and features to provide recommendations to customers;
  • Click and collect.

Entertainer

4Fun
Marsa Alam, Egypt
12.2018 - 02.2019
  • Preparation activities for kids and adults( sports, show, );
  • Improvised in front of live audiences to navigate unexpected situations;
  • Performed with energy and enthusiasm to fully engage audiences;
  • Promoted performances through online and offline marketing to generate interest;

Supervisor Entertainer

First Animazione
Igea Marina, Bellaria, Italy
06.2018 - 09.2018
  • Preparation, tailored and manage activities for international customers for two Hotels;
  • Weekly meeting with Hotel owners (improvement of the service- analyses of activities from the guest's feedback);
  • Training for the team- 5 people ( health and safety, activities, performances );
  • Weekly meeting 1-2-1.

Employee in Human resources

Consorzio Sollievo
Bologna , Italy
11.2017 - 01.2018
  • Oversee different hospitality structure ( such as seven nursing homes and a hotel);
  • Recruited and hired the new employees;
  • Organized the training for all the staff to optimise profitability;
  • Wrote, maintained and implement quality control documents of the the employees;
  • Reorganizing the documents for all the department;
  • Preparing letters and general communications;
  • Managing the Switchboards;
  • Maintained precise, detailed staff and company records for thorough reference.


Fusilier Army Corporal

Italian Army
Forlì, Italy
09.2011 - 09.2012
  • Mission "Una Aces", after the earthquake, helping and supporting people in Emilia Romagna;
  • Utilised astute, effective problem-solving abilities in pressured combat environments to maintain optimal troop morale and safety;
  • Led teams of motivated soldiers in successful battle operations, rescue and aid missions and search and intelligence missions;
  • The key points of this experience have been: resilience, to be a team player and working under pressure.

Education

Master's degree - Political Sciences Policy, Administration and Organization, Curriculum Administration

Alma Mater Studiorum, University of Bologna
2018

Bachelor's degree - Political, Social and international Sciences, Curriculum Sociology

Mater Studiorum, University of Bologna
2015

Skills


  • Problem solving;
  • Employee management;
  • Leadership and staff development;
  • Training new recruitment;
  • Good verbal and script communication;
  • Conflict resolution;
  • Team-player;
  • Fire Marshal;
  • First Aid


    • Computer skills:


  • EIPASS (Microsoft, Power Point, Excel);
  • ECDL Image Editing;
  • ECDL Web Editing;


    • Languages:


  • Italian (native)
  • English (level B2)
  • French (level A2)
  • Spanish (level A2)

Timeline

Department Manager

United Colors of Benetton- Oxford Street
11.2021 - Current

Senior Sale Consultant

United Colors of Benetton- Oxford Street
01.2020 - 10.2020

Sale assistant

United Colors of Benetton- Oxford Street
10.2019 - 12.2019

Sale assistant

Decathlon
06.2019 - 09.2019

Entertainer

4Fun
12.2018 - 02.2019

Supervisor Entertainer

First Animazione
06.2018 - 09.2018

Employee in Human resources

Consorzio Sollievo
11.2017 - 01.2018

Fusilier Army Corporal

Italian Army
09.2011 - 09.2012

Master's degree - Political Sciences Policy, Administration and Organization, Curriculum Administration

Alma Mater Studiorum, University of Bologna

Bachelor's degree - Political, Social and international Sciences, Curriculum Sociology

Mater Studiorum, University of Bologna

Similar Profiles

Create profile
Maria Barbara Faggiano