Maria Barbara Faggiano
London
Summary
I am an enthusiastic and dynamic Department Manager, focus on details and achieve the monthly targets. I am eager to pursue my passion as a Trainer Manager.
Overview
12
12
years of professional experience
Work history
Department Manager
United Colors of Benetton- Oxford Street
London, England
2021.11 - Current
- Monitor team members progress and performance (discussion form, middle probation, end of probation, monthly one to one, return to work);
- Create training charts to keep track of and set goals for team training(such as till-KPI'S-up selling -cross selling-refund-exchange-store credit-prevention loss );
- Opening (banking, floors planning and KPIs analysis, sending weekly taking sheet to Head Quarters and close the Petty cash every month), closing (daily handover and sending taking sheet to head office);
- Lead the team through motivation;
- Solve all the technical and operational issues;
- Deal with customer’s complain;
- Fire Marshal and First Aid course.
Senior Sale Consultant
United Colors of Benetton- Oxford Street
London, England
2020.01 - 2020.10
- Deliver excellent customer service;
- Share product knowledge with starters (store sales target /bestsellers/ standards);
- Support VM and stock room team;
- Manage the click and collect.
Sale assistant
United Colors of Benetton- Oxford Street
London, England
2019.10 - 2019.12
- Best seller of the months;
- Deliver excellent customer service;
- Maintain the immaculate appearance of the store;
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Sale assistant
Decathlon
Bologna, Italy
2019.06 - 2019.09
- Customer service- Sport adviser ( swimming and team sport);
- Till ( cash - card - store credit - gift card- exchange-refund);
- Delivery;
- Maintained knowledge of products and features to provide recommendations to customers;
- Click and collect.
Entertainer
4Fun
Marsa Alam, Egypt
2018.12 - 2019.02
- Preparation activities for kids and adults( sports, show, );
- Improvised in front of live audiences to navigate unexpected situations;
- Performed with energy and enthusiasm to fully engage audiences;
- Promoted performances through online and offline marketing to generate interest;
Supervisor Entertainer
First Animazione
Igea Marina, Bellaria, Italy
2018.06 - 2018.09
- Preparation, tailored and manage activities for international customers for two Hotels;
- Weekly meeting with Hotel owners (improvement of the service- analyses of activities from the guest's feedback);
- Training for the team- 5 people ( health and safety, activities, performances );
- Weekly meeting 1-2-1.
Employee in Human resources
Consorzio Sollievo
Bologna , Italy
2017.11 - 2018.01
- Oversee different hospitality structure ( such as seven nursing homes and a hotel);
- Recruited and hired the new employees;
- Organized the training for all the staff to optimise profitability;
- Wrote, maintained and implement quality control documents of the the employees;
- Reorganizing the documents for all the department;
- Preparing letters and general communications;
- Managing the Switchboards;
- Maintained precise, detailed staff and company records for thorough reference.
Fusilier Army Corporal
Italian Army
Forlì, Italy
2011.09 - 2012.09
- Mission "Una Aces", after the earthquake, helping and supporting people in Emilia Romagna;
- Utilised astute, effective problem-solving abilities in pressured combat environments to maintain optimal troop morale and safety;
- Led teams of motivated soldiers in successful battle operations, rescue and aid missions and search and intelligence missions;
- The key points of this experience have been: resilience, to be a team player and working under pressure.
Education
Master's degree - Political Sciences Policy, Administration and Organization, Curriculum Administration
Alma Mater Studiorum, University of Bologna
2018
Bachelor's degree - Political, Social and international Sciences, Curriculum Sociology
Mater Studiorum, University of Bologna
2015
Skills
- Problem solving;
- Employee management;
- Leadership and staff development;
- Training new recruitment;
- Good verbal and script communication;
- Conflict resolution;
- Team-player;
- Fire Marshal;
- First Aid
Computer skills:
- EIPASS (Microsoft, Power Point, Excel);
- ECDL Image Editing;
- ECDL Web Editing;
- Italian (native)
- English (level B2)
- French (level A2)
- Spanish (level A2)
Languages:
Timeline
Department Manager
United Colors of Benetton- Oxford Street
2021.11 - Current
Senior Sale Consultant
United Colors of Benetton- Oxford Street
2020.01 - 2020.10
Sale assistant
United Colors of Benetton- Oxford Street
2019.10 - 2019.12
Sale assistant
Decathlon
2019.06 - 2019.09
Entertainer
4Fun
2018.12 - 2019.02
Supervisor Entertainer
First Animazione
2018.06 - 2018.09
Employee in Human resources
Consorzio Sollievo
2017.11 - 2018.01
Fusilier Army Corporal
Italian Army
2011.09 - 2012.09
Master's degree - Political Sciences Policy, Administration and Organization, Curriculum Administration
Alma Mater Studiorum, University of Bologna
Bachelor's degree - Political, Social and international Sciences, Curriculum Sociology
Mater Studiorum, University of Bologna