MARIA XANTHOPOULOU

Provided exceptional customer service via email and live chat,resolving inquiries and issues promptly and professionally.

Maintained accurate records of customer interactions and resolutions using [Freshdesk tools]

Collaborated with cross-functional teams to escalate and resolve complex issues, improving overall customer satisfaction.

Trained new team members on customer support best practices and company policies.

• Assisted dentists during procedures by preparing instruments, materials, and equipment, ensuring a smooth workflow.
• Sterilized and maintained dental instruments and equipment to meet infection control standards.
• Prepared and organized treatment rooms for patient procedures, ensuring cleanliness and readiness.
• Took and developed dental X-rays, impressions, and intraoral scans as directed by the dentist.
• Educated patients on post-treatment care and oral hygiene practices.
• Managed patient records, scheduled appointments, and handled billing and insurance claims.
• Maintained inventory of dental supplies and placed orders as needed.