Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Personal Information
Timeline
Generic

Maria Wright

Bristol

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

29
29
years of professional experience

Work History

Manager of Client Experience

Hennep and Seaglass Inn and Spa
Provincetown
04.2023 - 11.2024
  • Assisted customers in selecting products and provided information including availability.
  • Ensured compliance with applicable laws governing consumer protection regulations.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Monitored phone calls to provide feedback and coaching.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Trained frontline staff on best practices related to providing exceptional customer service experiences.

Vacation Rental Associate

Gibson Sothebys International Realty
Provincetown
04.2021 - 03.2023
  • Facilitated summer weekly, seasonal, and year-round rentals for clients on Cape.
  • Specialized in inventory management and property listing.
  • Handled transaction processing on rental systems.
  • Marketed vacation rentals on VRBO and Airbnb, producing high-quality images, crafting engaging and descriptive content.

Real Estate and Relocation Agent

Coldwell Banker Realty
Cambridge, MA
10.2018 - 04.2021
  • Guided clients through buying and renting transactions.
  • Specialized in assisting clients relocating for work to Boston and surrounding areas.
  • Guided clients through the entire property transaction process including market consultation and walkthroughs.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Responded promptly to customer inquiries in a professional manner.

Hotel Manager

Gabriels
Provincetown, MA
04.2017 - 10.2018
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Prepared daily housekeeping sheets and inspected rooms for incoming guests.
  • Processed payments both over the phone and in person
  • Coordinated transportation arrangements, including flights, boats, and parking in Provincetown.

Strategic and Planning Admin Coordinator

British Airways Maintenance
Cardiff
12.2010 - 08.2016
  • Creating business readiness meeting documents in Excel, processing of aircraft revisions in SAP and Collating and processing D7 notification data for analysis
  • Verifying technical drawings with engineers using SAP and Excel
  • Collating and verifying aircraft man hours for contractor spend through model creation
  • Creating timely and accurate reports for SCD meeting and Leadership team
  • Collating and distributing aircraft invoices for payment from BA
  • Liasing and communicating with input planners on the status of their aircraft
  • Ensuring customer specific paperwork is processed in aircraft document log
  • Creating and updating files and auditing job cards relating to aircraft inputs
  • Updating and running reports on PAD (internal work reporting system)

Police Officer

South Wales Police Force
12.2001 - 01.2004
  • Responsible for prioritizing and attending immediate response calls
  • Dealing effectively with members of the public, taking statements and taking appropriate action, familiarity of laws and legislation
  • Often selected by supervisors to manage complex situations requiring heightened attention to detail and public sensitivity
  • Compiling paperwork and attending Youth, County and Crown courts hearings to give evidence

Motability Specialist and New Car Sales executive

Newport Ford
01.1996 - 01.2001
  • Responsible for daily meeting and greeting of customers
  • Explaining and arranging diverse finance packages including Options PCP scheme and Motability schemes available
  • Compiling order forms and completing paperwork for new car orders

Education

BA (HONS) - Tourism

UWIC Cardiff University
01.1996

BTEC National Diploma - Business and Finance

Barry College
01.1993

8 GCSEs -

St Richard Gwyn RC High School
Barry
01.1991

Skills

  • Exceptional communication
  • Data-driven decision making
  • Exceptional telephone etiquette
  • Goal setting and achievement
  • Customer focused

References

Available upon request

Hobbies and Interests

  • Holidays and travel
  • Socializing
  • Fundraising
  • Cinema

Personal Information

  • Driving License: Full clean UK driving license
  • Have recently moved back to the UK from the US (been away since 2017) so am looking for a position which will suit my skills and experiences.

Timeline

Manager of Client Experience

Hennep and Seaglass Inn and Spa
04.2023 - 11.2024

Vacation Rental Associate

Gibson Sothebys International Realty
04.2021 - 03.2023

Real Estate and Relocation Agent

Coldwell Banker Realty
10.2018 - 04.2021

Hotel Manager

Gabriels
04.2017 - 10.2018

Strategic and Planning Admin Coordinator

British Airways Maintenance
12.2010 - 08.2016

Police Officer

South Wales Police Force
12.2001 - 01.2004

Motability Specialist and New Car Sales executive

Newport Ford
01.1996 - 01.2001

BA (HONS) - Tourism

UWIC Cardiff University

BTEC National Diploma - Business and Finance

Barry College

8 GCSEs -

St Richard Gwyn RC High School

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