Maria Walker

I work within the transfer of care team within Adult care services for Hertfordshire council and have done for the last six years, my responsibilities include:-

Conducting care act assessments

Develop and review person centered care plans.

Liaise with people, their families and the multi disciplinary team to coordinate safe and timely discharges from hospital.

Raise and respond to safeguarding concerns.

Maintain accurate and up to date case records using relevant IT systems.

Act as a key contact for new staff, shadowing assessments and providing informal guidance and support.

I worked as part of the integrated discharge team at Princess Alexandra hospital. My responsibilities were to identify patient delays within the hospital and to report on these to try and facilitate movement and create flow within the hospital, ensuring patient safety

I worked for a local care agency supporting y people within their own homes. My responsibilities were to:-

Enable people to live as independently as they can and remain in their own homes for as long as possible

Supported people with their personal and daily living tasks

I worked evening shifts as a bartender, my responsibilities were:-

Promoting special events, interacting with customers providing excellent customer service, handled cash transactions securely as well as cashing the register ensuring there were no errors

I worked as a customer service assistant for an activities company, my responsibilities were:-

Liaise with clients assist them with booking their activities

Respond to complaints

I worked as a customer service assistant for a wooden toy company, my responsibilities were to liaise with customers, support them with their order, respond to complaints and at times would support to manage the shop