Maria Urs
Orpington,United Kingdom
Summary
Highly skilled professional with expertise in exceptional communication, empathy, and problem-solving. Demonstrates strong organisational skills and IT proficiency, excelling in team collaboration and customer relationship management. Adept at maintaining composure under pressure while leading teams and managing public relations. Proficient in inventory management and Google Workspace, with multilingual capabilities enhancing communication across diverse environments. Committed to leveraging these skills to drive success in dynamic roles.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Career Break for Child Care
10.2021 - 03.2025
- Took a planned career break to provide full-time care for my child, during which I actively engaged in professional development
- Participated in workshops and training sessions to enhance skills in customer service and operational efficiency, demonstrating commitment to ongoing learning
- Stayed informed about industry trends and maintained open communication with employment advisers to prepare for a triumphant return to the workforce
- Carried out day-to-day duties accurately and efficiently.
Sales Associate
Derek Rose Ltd
London, Knightbridge
04.2016 - 10.2021
- Successfully involved in opening two stores and preparing sales and staff performance reports
- Resolved customer complaints through active listening and tailored solutions, enhancing overall customer satisfaction
- Maintained high retail standards, ensuring compliance with operational expectations and improving customer experiences
- Resolved customer complaints promptly, improving customer retention rates.
- Demonstrated products effectively, resulting in increased interest and sales.
- Facilitated smooth checkout process for enhanced customer satisfaction.
- Adhered strictly to company policies and procedures ensuring compliance at all times.
- Provided constructive feedback during staff meetings leading to improved operational efficiency.
- Created visually appealing merchandise displays attracting more foot traffic into the store.
- Prepared daily sales reports for managerial review and feedback.
- Boosted brand awareness for raising sales performance.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
Sales Associate
Fenwick Ltd
London, Bond Street
06.2013 - 04.2016
- Advised customers on purchases, contributing to sales growth and product loyalty
- Effectively managed inventory, meeting sales targets while adhering to budgetary constraints
- Supported team performance by maintaining cleanliness and sharing best practices
- Collaborated with team members to achieve monthly targets.
- Demonstrated products effectively, resulting in increased interest and sales.
- Increased customer satisfaction by providing exceptional service.
- Collaborated with sales managers to meet target quotas.
- Identified discrepancies in stocks through regular inventory management.
- Organised displays to promote inventory and encourage customer purchases.
- Accepted card, cash and cheque payments in POS register system.
- Facilitated smooth checkout process for enhanced customer satisfaction.
- Identified potential upsell opportunities, enhancing overall profit margins.
Education
Customer Service Level 3 - Business
Strive Training
London 09.2023 - 10.2023
BA Diploma in Statistical Quality Control - Food Industry
University of Oradea, Faculty of Environment Protection
Oradea, Ramania 10.2006 - 07.2010
Environmental Technician -
Agricultural School “HOREA” Marghita
Oradea, Romania 09.2002 - 07.2006
Certificate in Principles of Business Administration - Business
LMP Education
London 01.2024 - 03.2024
Skills
- Exceptional Communication
- Empathy and Problem-Solving
- Organizational Skills
- IT Proficiency
- Team Collaboration
- Customer Relationship Management
- Calm under pressure
- Problem-solving
- Communication skills
- Leadership
- Public Relations
- Inventory management
- Google Workspace
- Multilingual
- Team building
Languages
English
Romanian
Custom
- International Travel: Enjoy organising annual trips to explore new cultures.
- Reading: Passionate about learning and staying current with industry developments.
- DIY Projects: Engage in sustainable, hands-on activities.
- Continuous Learning: Eager to develop new skills that contribute positively to environmental initiatives.
Affiliations
- International Travel: Enjoy organising annual trips to explore new cultures. Reading: Passionate about learning and staying current with industry developments. DIY Projects: Engage in sustainable, hands-on activities. Continuous Learning: Eager to develop new skills that contribute positively to environmental initiatives.
Timeline
Certificate in Principles of Business Administration - Business
LMP Education
01.2024 - 03.2024
Customer Service Level 3 - Business
Strive Training
09.2023 - 10.2023
Career Break for Child Care
10.2021 - 03.2025
Sales Associate
Derek Rose Ltd
04.2016 - 10.2021
Sales Associate
Fenwick Ltd
06.2013 - 04.2016
BA Diploma in Statistical Quality Control - Food Industry
University of Oradea, Faculty of Environment Protection
10.2006 - 07.2010
Environmental Technician -
Agricultural School “HOREA” Marghita
09.2002 - 07.2006
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