Maria Turnbull
Edinburgh,Midlothian
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Support Worker
Lothian Centre of Inclusive Living
Edinburgh, United Kingdom
2023.05 - Current
- Provided companionship during outings contributing to an active social life for my client.
- Supported daily living skills training which increased client self-sufficiency.
- Used excellent communication and interpersonal skills to engage and interact with my client
- Monitored my clients' progress, continuously updating and adjusting care plans to meet wellbeing needs.
Barista
Off To Work Agency
Edinburgh
2021.08 - 2025.12
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Waitress
Off To Work Agency
Edinburgh, Midlothian
2019.06 - 2025.12
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Student Destination Interviewer
Edinburgh College
Edinburgh, Midlothian
2023.02 - 2023.03
- Making phone calls via Microsoft Teams
- Inputting data into a spreadsheet using Microsoft Excel
- Maintained accurate records and secured confidential information.
- Used technology confidently to work independently and with interviewing team.
Lifeguard
Westwood's Health Club
Edinburgh, Midlothian
2018.09 - 2019.02
- Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm.
- Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
Education
Bachelor of Arts - Music
Edinburgh College
Edinburgh 08/2023 - 06/2024
George Heriot's School
Edinburgh 8 2009 - 6 2018
Skills
- Quick learner
- Teamwork and collaboration
- Strong communication
- Highly organised
- Excellent time management
- Cash handling
Certification
Food Safety Level 2
Health and Safety Level 2
Emergency First Aid at Work
Alcohol Licensing Certificate
References
References available upon request.
Timeline
Support Worker
Lothian Centre of Inclusive Living
2023.05 - Current
Student Destination Interviewer
Edinburgh College
2023.02 - 2023.03
Barista
Off To Work Agency
2021.08 - 2025.12
Waitress
Off To Work Agency
2019.06 - 2025.12
Lifeguard
Westwood's Health Club
2018.09 - 2019.02
Bachelor of Arts - Music
Edinburgh College
08/2023 - 06/2024
George Heriot's School
8 2009 - 6 2018