Maria Turcan

• Performed high-volume laser hair removal treatments (averaging 15 clients daily) using the Candela Max Pro, demonstrating efficiency, precision, and strong client retention.
• Perform skin treatments to highest standard and followed clinic protocols.
• Achieved monthly targets and KPIs.
• Complied with best clinical practice and data confidentiality protocols.
• Cultivated trusting relationships with clients, resulting in commitment to treatment programmes.

• Delivered five-star personalised client service, leading with professionalism and industry knowledge.
• Performing tailored facial treatments, facial massage, facial extractions,chemical peels, microneedling for face, scalp and body, Algae Peel, Deep Peeling, BioRePeel, BioReNeedling and other advanced protocols to help clients achieve healthy skin.
• Built strong and loyal client base with consistently positive feedback and word-of-mouth referrals.
• Carried out thorough client consultations to meet exact aesthetic requirements.
• Creating bespoke treatments protocols.
• Upsold aftercare products to improve salon profits.
• Booked and managed customer appointments using Treatwell system.
• Strong work portfolio and 5 star customer reviews.
• Administration of thesalon
• Social media management, content marketing, digital marketing.
• Facebook ads, CapCut editing skills, Ads Creative and storytelling skills.

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• Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
• Maintained customer satisfaction by offering alternative treatment options and detailed aftercare recommendations to prioritise health and wellbeing.
• Performed Laser treatments with Candela Max, using correct settings according to different skin types.
• Performed over 500 facial treatments like IPL for Rosacea, Acne, Chemical Peels and Herbal Peels.
• Had consultations and organised different packages to meet each client's needs.
• Ensured required patch tests were performed prior to commencing hair removal treatments, maintaining strict compliance with health and safety protocol.
• Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
• Recommended appropriate skincare products for use following treatments.

• Greeted customers and provided friendly, knowledgeable healthcare advice and service.
• Answered telephones and provided information about order status, shop hours and pharmacy procedures.
• Performed consultations on different medical grade skincare as well as dermatocosmetics.
• Monitored and ordered pharmacy supplies to meet customer demand.
• Educated patients in monitoring and maintaining good health.
• Had numerous training, webinars and workshops with brands like Avene, La Roche Posay, Medik8, Caudalie, Bioderma, Institut Esthederm, Vichy, Philip Kingsley, Optibac, Mustela and many more.
• Provided exceptional customer service to uphold pharmacy's reputation in the prestigious area of Islington, serving a number of high-profile and celebrity clients.

• Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
• Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
• Performed waxing, massage, Enivrion Facials.
• Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
• Reception duties, reschedule, rebooked, and booked in clients.
• Worked on the salon's website and improving SEO.
• Content writing for email marketing
• Opening and closing the salon.

• Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
• Consulted with clients to understand and meet individual beauty needs.
• Performed waxing treatments, Geneo+, Microneedling, Microdermabrasion, Chemical Peels, Laser, consultations.
• Attended training to deliver range of professional treatments offered by salon.
• Input bookings into computer system at reception.
• Kept client records regularly updated with detailed information on previous treatments.