Maria Tsamtsika

Managing the end to end renewal process for a portfolio of strategic accounts of $25M ARR, driving high retention rates and securing timely contract renewals. Mitigating renewal risks and demonstrating business value to support long term success. Consistently delivering revenue growth through contract uplifts, upsell and cross-sell opportunities, increasing ARR and customer lifetime value. First Quarter in the role I achieved 231% of my target.

Managed customer contract renewals ensuring strong retention, timely renewals and continued customer satisfaction. Built trusted relationships, identified renewals risks, demonstrated ongoing product value and collaborated with internal teams to drive retention and expansion opportunities. Overachieved every Quarter, reaching more than 94.4% retention of a Book of Business of 6M ARR