Enjoy spending time with family and maintaining a healthy work–life balance
Enjoy socialising and building positive relationships, both personally and professionally
Creative interests including arts & crafts
Maria Trigg
Cheltenham
Summary
Highly experienced NHS professional with over 19 years’ service, specialising in operational management, service delivery, performance improvement, and patient pathway optimisation within complex healthcare environments. A proven leader with the ability to manage multidisciplinary teams, deliver against challenging performance targets, and implement sustainable improvements to enhance service efficiency and patient outcomes. Strong expertise in stakeholder engagement, workforce planning, governance, and driving operational excellence. Now seeking an Operational Manager role where extensive NHS experience and leadership capability can contribute to strategic objectives and high-quality patient care.
Overview
19
19
years of professional experience
Work History
Operational Support Manager – Gynaecology Oncology
NHS Trust
10.2022 - Current
- Lead operational delivery across gynaecology oncology services, ensuring performance targets are met and maintained.
- Manage multidisciplinary teams, fostering a collaborative and high-performing working environment.
- Monitor service performance, identifying risks and implementing improvement plans.
- Oversee workforce planning, rota coordination, and effective resource utilisation.
- Work closely with clinical and non-clinical stakeholders to optimise service delivery.
- Ensure compliance with NHS standards, policies, and governance frameworks.
- Produce reports, analyse performance data, and contribute to business cases for senior management.
- Key Achievements
- Led service improvements resulting in increased efficiency and reduced operational pressures.
- Consistently supported delivery of key performance targets, including waiting time standards.
- Implemented workforce solutions to maintain service continuity during staffing challenges.
- Contributed to wider NHS transformation initiatives and service redesign projects.
Waiting List Manager – Cardiology & Respiratory
NHS Trust
10.2022 - Current
Performance & Administration Manager – Paediatrics
NHS Trust
09.2021 - 10.2022
Outpatient Supervisor – Trauma & Orthopaedics
NHS Trust
05.2018 - 09.2021
Patient Systems Officer
NHS Trust
05.2017 - 05.2018
Medical Secretary
Gloucestershire Health & Care NHS Foundation Trust
09.2013 - 05.2017
Ward Clerk
Gloucestershire Hospitals NHS Foundation Trust
04.2007 - 05.2013
Education
Managing Performance -
01-2021
Managing Sickness -
01-2021
iAspire Programme -
01-2020
Compassionate Leadership -
01-2020
Edward Jenner Programme -
01-2019
Quality Improvement -
01-2019
Financial Awareness -
01-2019
Numeracy Level 2 -
OCR
01-2011
Literacy Level 2 -
OCR
01-2011
GCSEs (10) -
Cheltenham Kingsmead School
Cheltenham01-1996
Health & Safety Training -
Information Governance & GDPR Training -
Skills
- Operational Management
- Service Improvement & Transformation
- Performance & KPI Management
- Workforce Planning & Resource Management
- Budget Monitoring & Financial Awareness
- Staff Leadership & Development
- Patient Flow & Capacity Management
- Risk Management & Governance
- Quality Improvement (QI)
- Stakeholder Engagement
- Change Management
Interests
Timeline
Operational Support Manager – Gynaecology Oncology
NHS Trust
10.2022 - Current
Waiting List Manager – Cardiology & Respiratory
NHS Trust
10.2022 - Current
Performance & Administration Manager – Paediatrics
NHS Trust
09.2021 - 10.2022
Outpatient Supervisor – Trauma & Orthopaedics
NHS Trust
05.2018 - 09.2021
Patient Systems Officer
NHS Trust
05.2017 - 05.2018
Medical Secretary
Gloucestershire Health & Care NHS Foundation Trust
09.2013 - 05.2017
Ward Clerk
Gloucestershire Hospitals NHS Foundation Trust
04.2007 - 05.2013
Managing Performance -
Managing Sickness -
iAspire Programme -
Compassionate Leadership -
Edward Jenner Programme -
Quality Improvement -
Financial Awareness -
Numeracy Level 2 -
OCR
Literacy Level 2 -
OCR
GCSEs (10) -
Cheltenham Kingsmead School